Little Caesars Pizza

Taste of Food: 4.0
Customer Service: 2.0
Staff Competency: 1.0
Atmosphere: 2.0
I usually call my order in ahead of time, because there have been times the tiny little 10×20 lobby was so crammed with people, the wait time was upwards of 30 minutes (so much for Hot & Ready)! On numerous occasions of these call-​ahead orders, I have arrived at, or slightly after, the time I told them I’d be by to pick up, only to find part of my order still not ready. On average, my additional wait-​time is another 10 minutes or so.
Tonight, I called in at 4:45, placed my order and said I’d be by to pick up at 6:15. I arrived at 6:12, did a couple of things in my car, and walked in and got in line. My order was fairly simple: 2 pepperonis, a cheese and an Italian Cheese Bread — the ICB’s are typically only made upon ordering at this location, and I saw a box of ICB in the glass box by the register. I then watched as the man in front of me ordered them with his pizzas and walked out. I didn’t say anything, because for all I know, he had placed an order for them also, and mine may have been coming fresh out of the oven, as it was right at 6:15. I approached the counter, and advised the young girl working it that I was there for my call-​in order. She didn’t know anything about it and asked what I ordered. When I mentioned the ICB, she said no one told her not to sell that one, and I’d have to wait for them to make some more.
At this point, this sort of thing had happened so many times, I asked if there was some sort of discount they could offer me, as what is the point of calling ahead if I still have to wait for my order half the time? The manager said she’d give me one of the pizzas free, which I thanked her for and was agreeable to. The young girl then promptly rang me up for all three pizzas, and when I asked her about the free pizza her manager promised me, she said I’d be getting a fourth pizza free. *sigh* OK, whatever. Then, as she started walking off, I asked what kind of pizza my fourth one would be, and she was like Uhhhhh… What kind do you want? Oy!
So when all my stuff was ready, the manager went to bring me three pizzas and an ICB, and the girl told her she told me I’d get a fourth pizza. They had a brief, quiet conversation about what she had charged me for — the manager had intended for me to pay for two and receive the three I originally ordered, but finally just rolled her eyes, plopped a fourth pizza down on the counter for me and walked off.
I said Thank you as politely as I could and promptly left, got in my car, and let out a few choices words of frustration.
This location is right down the street from my house, but I don’t know that I’ll continue coming here after the number of problems over had. Factor in that while I waited, the smell of cigarettes wafted into the lobby from the rear door, and that did it in for me!