Starbucks

Right off of the highway so a convenient place to pull over and let the dog stretch his legs. Typical Starbucks coffee with Friendly staff. But the bathrooms could use some love. had to knock off some points for that.

Great location just off of the interstate and near to shopping. I am only giving 2 stars because the eating area is frequently dirty and out of condiments. If you have the time I would recommend the other Starbucks in Hagerstown or the Rooster Moon Café on the North side of town.

This is the best coffee in town, hands down. Love that I can get reserve coffees here on the clover machine. I wasn’t sure the first day if it would be much better than a drip coffee but I came back three more times that first week. I make the journey to this Starbucks because my drinks are always high quality which I haven’t experienced at other coffee shops in town.

Dirtiest and slowest (in the lobby) Starbucks ever. The staff is slow to acknowledge customers who enter the lobby and stand in line. My non-​fat chai tea was made with 2% milk (I watched the girl make it) after I waited about 5 mins and the other 5 or 6 people behind me in line got their drinks and 3 drive through customers got theirs as well, and I had to remind them I had a second drink waiting, as I assume it went to a drive through customer.
I had been going there a couple days a week to study, but will go else where because the lobby is always (not an exaggeration) dirty. One study session we walked in to see a small but noticeable pile of something that looked like coco powder on the floor, and it took 3 hours (and a new employee starting her shift) to clean it up. She swept it, but it needed a wet rag. The tables are always drip stained and sticky. And flies are buzzing about. That is evidence enough of a serious problem, but the lack of attention on the lobby is what makes me stop going there. Oh yeah, and one of the baristas talks in a sickeningly sweet voice to you which is demeaning. At least she didn’t call me sweetheart.

I’m very very picky about my coffee, to the point I have been called a coffee snob… I get really nervous when I don’t see my regular barista but then Chloe always seems to pop up, so all is safe in the world of coffee!

Best starbucks I’ve ever been to. Always friendly baristas, awesome manager and they really get to know the customer. Love this starbucks, must stop by if in the hagerstown maryland area!!!

Very poor customer service. Today, Starbucks had its global computer shutdown. We find this out after taking time out of our long drive north. The barista at the order counter simply says, «Sorry we can’t sell you any coffee. Our computers are down.» After asking to speak to a manager, the «Shift Lead» half way turns his head, without making eye contact, and just repeats the same thing. Then adds, «It’s too expensive to give lattes away. Sorry.» Wow! We leave very disappointed. Fortunately, the Starbucks at Chambersburg (Exit 16) was wonderful. They explained the global computer shutdown situation. They were very apologetic & offered us the coffees for free for our inconvenience.

Great location and friendly people. Much more laid-​back than the Starbucks in my native California.