Robert Haack Diamond

My wife and I went in 5÷26÷16 for an appraisal for insurance purposes. Shortly after entering, seemingly the only salesperson working hurriedly asked us why we had come in and wouldn’t even let me complete my sentences as I explained the appraisal we needed. He spoke in such a rush, despite the store being completely empty. He had asked where we had purchased the ring from and after telling him it was not from Haack, but instead a mall jewelry store, he flew off the handle. He spoke to my wife and I as we were children and went on to bitterly explain other retail stores. I explained that I know how they make their profits, but I simply needed an appraisal. He spoke of the supposed better value of his prices for competitors’ similar quality diamonds and claimed that his appraisal would likely be lower than the price I paid for the ring. I explained I understood that, as it was obvious to me that the retail store needed to make a profit. He kept insisting that I go back to where I purchased the ring from for the appraisal, despite that I had mentioned twice the mall establishment did not offer sufficient appraisal services for my homeowner’s policy. He ultimately refused to do the appraisal, though it didn’t matter as I would not be spending any money at an establishment that would treat potential customers so rudely. I’m not one to write negative reviews, but this completely rubbed us the wrong way and I feel others should know what to expect walking in.

I sold some jewelry here. I got immediate service and out of four places that I got quotes from they were by far the highest. They buy for scrap so you’re not getting resale value, but if you’re looking to get rid of some unwanted jewelry I would definitely recommend this place! It also seemed like they had a great selection of jewelry and would return if looking to purchase any diamonds.

I live in the northern Suburbs of Chicago, I found this place a few years ago and was super pleased with the quality and professionalism of this shop. I have been there four times in the past two years, the most recently was two days ago, I will continue to make the trek up here from now on. I am a customer for life.

This is the best place to purchase jewelry! I purchased my wife’s ring for our 10 year anniversary and she absolutely loved it! The staff was friendly and knowledgeable about everything. I will purchase all my jewelry from Robert Haack! If your looking for a honest company that just want to help make your occasion special! This is your place!!!

Everyone is so knowledgeable, helpful, and friendly. I always have a great experience every time I come! I always feel that I am treated with respect. If I don’t understand or don’t remember how to pick a perfect piece, they will help me understand or re-​teach me. My jeweler for life!

We were way over charged for diamond earings!
Told they would appraise for $ 1,275.00 given a great deal at $ 650.00 which turned out to be a bad deal. When appraised for insurance told only worth $ 275.00 and bad low quality diamonds.

This is NOT run by the Haack family but was SOLD a while ago.
This used to be a reputable and honest diamond store but I cannot say the same now.

Ugh.
I was in this establishment to try and sell some gold I have. I said «try» because we waited in line for 45 minutes without even being acknowledged by the sales people running around. This isn’t the first time this has happened, either. My husband and I came in here a few months earlier and the same thing happened. Not one acknowledgement to us, even though we spent more time waiting in line then we did selling our gold.
To have customers waiting in line that long and to not acknowledge them standing there, even for a short wait, is very poor customer service in my opinion. Even «just a moment» or «we have several customers and are expecting a longer wait, could you wait a few minutes?» would have sufficed. One can only imagine what it would be like to buy a ring or a piece of jewelry from Robert Haack, if their customer service is this piss-​poor. The rent-​a-​cop could use a few tips on how to handle customers as well.
Regardless, we will never be back, as it was obviously a complete waste of time.
If you still want to go, be advised their parking lot is absolute CRAP, and good luck finding a place to park.

Highway robbery. I came in looking to sell a certified .53 carat diamond engagment ring which is appraised at around $ 1300. They were only going to give me around $ 300 for it. Are you kidding me? This place is ripping people off left and right. Not to mention waiting in line for over am hour to be robbed.

I was very impressed with the service I received here. Even though I was only out to spend about $ 100 dollars for my wife’s valentine gift, they treated me like a customer with thousands. My wife was also able to get her wedding/​engagement ring repronged, strengthened and appraised for only $ 70 after being told by overpriced mall stores that a new $ 1000 ring was required for her stones.