Troy’s Florist

If i could give ZERO stars, I would. Scammed here too. Called to inquire about my flowers I ordered that did not arrive during a funeral service and they had terrible customer service skills. Condescending and talked to me like as if I was a piece of gum on a shoe. Ghetto ghetto ghetto. Hung up on by a supervisor that had zero personality. You messed with the wrong person. I’d love to know who «trains» these «people» flowers were for a FUNERAL FOR MY GRANDMOTHER. How do you even sleep at night? DO NOT ORDER FROM THE NUMEROUS NAMES THEY GO UNDER.

I ordered birthday flowers on Monday (¹⁰⁄₅) for a Wednesday (¹⁰⁄₇) delivery. The flowers were delivered Tuesday and looked nothing like the online picture of what I ordered. So, they screwed up both the arrangement and the delivery. They apologized and said they would send out another bouquet at no charge on Wednesday. The second bouquet looked even less like the online picture than the first. When I asked for a full refund, they said that in order to do that, they would have to pick up both bouquets. Are you kidding me?!
They explained that the second one was sent out because of the mistake made on the delivery date and that they have a substitution policy that covers the difference between what I ordered and what was delivered.
Bottom line, this is an online florist that subcontracts the work out. You’d be better served by calling a local florist and placing an order directly with them, which I’ve done in the past with no problems. I ONLY went with Troys this time because of the specific arrangement I ordered which I didn’t see as an option on the other florists websites. Lesson learned the hard way.

I guess I got lucky. Everything went like clock work. I found them on Google and everything looked great from there so I ordered. I hadn’t seen these reviews until I came here to leave one. Everything was done on time, without any problems and my friend loved the flowers. They even responded to my email question after the fact (wanted delivery confirmation) very promptly. I am always the one the negative stuff happens to so I am shocked I am a happy camper.

Wish I could give them zero stars. Same experience as everyone else. Ordered flowers for mother’s day a week in advance, they never delivered. They didn’t call me either I called them and they said «oh we were too busy to deliver, I was going to call you tomorrow» –two days AFTER the delivery date. NEVER USE THEM!

FLORISTS GET THE SHAFT TOO. Sad to say my experience with TROY“S FLORIST paralleled the other reviews. I didn’t see Unilocal until after I ordered. I am a freelance floral designer in Los Angeles and called in an order for my client’s best friend’s birthday — VERY IMPORTANT. Not only did TROY’S FLORIST not deliver but they told me when I called two days later that the supplier sent them bad flowers so they didn’t deliver (no call to me). Then, when I called two days later and left a message, someone called back and said the order was just received by them, they would now send the roses but because they were premium I had to pay $ 15.00 more! I was outraged as a customer and floral professional. I spoke to an apathetic manager who repeated their position. I asked her if she was aware of Unilocal reviews of the company? Her indifferent response was: «not really, we get thousands of orders a day so, not really.» I asked for a prompt refund and hope to get it. BUYER BEWARE

My 17 year old daughter ordered flowers to be delivered as a surprise for my birthday under impression she was ordering from a local business. Needless to say they never delivered it. I googled company and learned how they scam people all over the country. They operate under couple of different names. Web site looks legit at the first sight. When I called them following day to inquire about fate of my flowers I was told delivery truck broke down (yeah, right) and they would «upgrade me» and deliver at another date. I refused and asked for a full refund including email confirmation about processed refund. They never did. So I called the bank and they immediately canceled my daughter’s debit card and refunded her full amount. DON’T JUST DISPUTE THE CHARGE — CANCEL YOUR CREDIT CARD. Those scammers have it on file and could use it again.

Needs to be No Stars!
Same situation as everyone else. They just have a great SEO on google– wish I never clicked the link. Out 79.84 now and waiting for someone to just pick up the phone or return an email to me. It doesn’t even look like they are going to contact me back. Instead I will just probably halt the credit card charge and see if I can put a tab on their name with the Credit Card company.
I hope everyone decides to Unilocal the florist before sending money to them. I won’t make that mistake ever again.

I ordered an expensive arrangement to be delivered the following week for the funeral of the mother of my dearest friend. I went over the order several times with the sales lady and was assured that they would be delivered in time for the service at 10AM. I paid in full along with a delivery fee. I was shocked to find out after the funeral that the arrangement was never delivered. I called quite upset and requested that they send another arrangement at their expense to the family’s home but I was told that they would not do anything except refund my money. It took them several weeks and several phone calls to refund that as well!
I should have looked at Unilocal before choosing this florist! I see I am not the only one who has had this experience.

Well, where to begin? I ordered three arrangements to be sent to my grandfather’s funeral service. Despite receiving an online confirmation of the $ 350 order and confirming the delivery the morning of the funeral service, I was informed after the commencement of the funeral service (only after I telephoned Troy’s to inquire why the delivery had NOT been made), that their Aptos location cancelled my order because they decided not to be open for business on January 2, 2015. There are few moments in life where customer service can have such disastrous consequences. This was one of those moments. I was placed in charge of representing three family members for flowers for the service and Troy’s failed to deliver despite charging me for the flowers, confirming the flower order via email and verbally confirming the flower order telephonically. If you have an important occasion of any kind. DO NOT use this florist. In fact, there would no circumstance to ever use this florist if you would like for flowers to be delivered on your behalf. There is no way to ensure they will follow through on their commitment to you. By the way, I have never posted an online review, but felt I had a duty to warn others of Troy’s Florist. Attached is the confirmation of my order received from Troy’s.
Order reference number: 41 094
Thank you for shopping at Troys Florist!

I fell for this company too.
88.75 out. Same thing happened.

I usually would not go to the trouble of figuring out how to review a business not already Unilocal-​ed, but as a pubic service I want to warn other consumers about this shady business.
On April 21, 2014, I placed an on-​line order of flowers for «Administrative Professionals’ Day», previously known as «Secretaries’ Day» at the request of my husband who values his assistant greatly. He felt I could better choose an arrangement she would like. I requested that the chosen arrangement be delivered on April 23, 2014, and included the business address as well as her name and office. I was surprised at the nearly $ 15.00 delivery fee within the same town, but thought it would be more fun for my husband’s assistant to enjoy the small drama of an office delivery of flowers. I received a confirmation within a few minutes, and felt secure in knowing my husband’s assistant would be surprised and pleased with the flowers, professionally delivered to her desk.
When my husband, mildly alarmed, notified me that the flowers had not yet been delivered by 2:30 PM, I called the telephone number of the Troy’s Florist, and started my inquiry. I barely had given the order # when I was cut off by the woman who answered the phone (Michelle?), who said, verbatim quote here, «It’s not 4 o’clock yet». I confirmed the delivery would be made by 4 PM, and she said «Yes» and immediately hung up.
When 4 o’clock came, and still no delivery, I called again, concerned, as close of business was fast approaching. «Michelle» simply hung up on me saying I was «rude». When I called back, she hung up on me again.
The next day, when it was clear no flowers had been delivered, I emailed and also called again to inquire. This time «Megan’s» response was another hang-​up. When I called back asking to speak to the proprietor, she told he was not in. She refused to give me any contact info for him. I asked her to have him call me back, and asked to have my account credited right away. She again, simply hung up on me.
So, at this point, April 25, 2014, my account has not been credited, I have not heard from the owner, and I have found no listing for this business in the local county chamber of commerce listings, which I should have checked before ordering.
Note that at no time did either «Michelle» or «Megan» (although both sounded like the same woman) apologize for the undelivered order, let alone offer to make the issue right; nor did the owner, who was always «away» ever call me back. This is a business I feel sure is not really legitimate, and should be avoided. Even 1−800-FLOWERS would be a better choice, although I always try to use local businesses. You would do well to avoid making the same mistake I made by NOT using this business no matter how attractive the website is.