Chase Bank

Got the BEST customer service from Rachelle at this branch and the San Anselmo branch! Rachelle was incredibly professional, patient and kind dealing with a foreign transaction and power of attorney situation. She went above and beyond for me, and I am grateful. A certain banker at the Terra Linda branch could learn a thing or two or twenty on how to deal with customers! Maybe Rachelle could retrain him!

lots of parking in this parking lot, just zoomed in, parked, make my CC payment
that’s all i want to do with Chase Bank, using them to charge my Fastrack account…

After opening a new business account with Chase I recieved a time sensitive form letter that took twelve days to reach me saying they needed «more information» from me. TWELVE DAYS. They couldn’t just pick up the phone or email me? I immediately called and got Sam who took ovr three hours to call me back, actually I had to call him back, and he said not to worry, «don’t lose any sleep over it» it’s an internal issue and we will work it out. It took them another 30 hours to call me to say there was a clerical error on my fictitious business name… I called the courts and had it immediately corrected and it was made visible online… by this time my account was restricted due to their laziness in getting the letter to me and responding so slowly. saulo told me I had to then go to the court and get a corrected form and bring it to them. Being out of town made this impossible. They closed my account… after I paid for new checks, gone. Closed. Two days warning.
This is a clear ABUSE OF POWER and made it impossible for me to run my business. It’s been days now and they haven’t even sent me MY money back.
This is bull shit pure and simple. Banks are treating their customers money as if it’s their own.