Wells Fargo Bank

Mark Burns is exceptional!
He went out of his way to help us make some difficult decisions with our trust accounts and online banking.
He’s very professional and courteous!
Margie p

I have banked with WFB for 30-​plus years. Although I live walking distance from this location, I choose to drive to any other branch. Each and every time I’ve dealt with this particular branch, something has gone amiss. While there the staff seem friendly and competent. But without exception, they have messed up one transaction after another. From my assessment — just my personal opinion — Ben Buckley, one of the senior people, is borderline incompetent. I’ve given up and will never set foot in this branch again. Very irritating.

If I could give negative stars, I would definitely do…
I had a terrible experience about months ago. I went into the branch to open checking account. The guy, «personal banker» at the branch used my SOCIAL SECURITY NUMBER” and my PERSONAL INFO” to open a credit card for me WITHOUT my knowledge and consent. SO BE CAREFUL GIVING OUT YOUR PERSONAL INFO!!!

About 2 months ago, I went in to report my checkbook missing so that they could flag any checks coming in from that point on. The lady that helped me put a freeze on my account and opened a new acct for me. Well i had some unpleasant issues with automatic debits since the acct was frozen. So after many visits, email and calls to her… NOTHING. So i went in to talk to Ian who was very patient, attentive and reassuring. A few days went by and he and the manager Hemal had my problem all fixed. Ian is very professional and personable.

If I could give no stars — I would. It is a shame that although I have had a positive experience at this branch, what my daughter experienced is totally inexcusable.
My daughter who is 21 received a check from her grandfather (my father) around the first of the year. She banks with Chase so instead of waiting for check to clear, she went to Wells Fargo where the check is drawn to cash. She was prepared with her ID and my father was home so they could call and verify check. The manager called and verified the check but then my daughter was told that they didn’t have that much money in the bank so she would have to go and deposit at her bank. The check was for less than $ 5K so I sincerely hope they have that amount of money on hand. They lied to my daughter and when she went to another Wells Fargo and they had to call my father AGAIN, it just imposed unnecessary inconveniences on all. Unprofessional and just bad business. I will avoid this location at all costs and advise others to do the same.

We just needed to give this location more time and interact with staff in depth. A fabulous team of senior folks along with equally fantastic newer faces. Very pro-​active in customer education and services. Staff is quick to help research types of accounts and point out when something is not needed or is overkill. Can’t leave out the hospitality points!
The location has also been updated to be more energy efficient and customer-​friendly. Easy parking!