Fischer Towing

Worst service by far I have had with getting a truck towed in a very long time! I was waiting over 3 hours after calling to get my truck towed before I called another tow company (which arrived to my location in 20 minutes) to come and get my vehicle. I had called a few times to see when they would be arriving and then whem i finally called and cancelled the dispatcher rudely asked if it was because it was taking too long. Ummm Yes, 3 hours for a 10 miles tow is ridiculous! Sorry this customer must not have been a priority! Will never call them for a tow again!

I was in a major car accident and in the hospital for 2 weeks. my car was taken and smashed — the bill for 3,000 $ sent to collections, before I could release my car. My mother was not allowed to release it. They also steal your car stereo, they released anything not bolted down and smashed my car, then sent me a bill. I called the day I could call them after the accident and asked about the car and it was gone. This review is a bit late. I just got another thing on my credit report stating the Fischers Towing money is still owed. Its the only thing bringing my credit down and they made all the money $ 1500 old honda accord in scrap and are still trying to get twice as much thro collectors.
Have you ever noticed they don’t keep dispatchers long? I wonder why there’s always a ad in The Union newspaper for a new one. Just thinking.
Go with one of the new black trucks and if you are a AAA member, you might want to make sure that the tow truck will come get you at the location you are headed to BEFORE you go out to hike, bike or explore our beautiful river areas. Last time we got a flat, we flagged someone down rather than use our 15+ yr gold AAA membership and have to deal with Fischers again. Corrupt company, they should do a tax audit on them ;)

Worst experience of my life! Not only do they steal out of the car. I was also over charged $ 2,800 because they lied. And now it’s on my credit!

AAA phones and computers were down, I called them directly and spoke with Debbie who was very polite and helpful. She said not to worry they would take the call and get all of my AAA information, then sent a driver out who was at my location within ½ hour and Cody who was very sweet and professional. Got my vehicle towed to the shop no problems and I was very pleased with the customer service I received from them. I would recommend this company to others. Thanks for your help!

Do NOT, NOT, NOT use this company!!! The owner is a horrible, rude woman who wants to make your life even more difficult. Do not trust or use this company. I feel sorry for their employees.

These guys have no idea how to run an honest business. They left our business high and dry, telling us we need to turn our non operational van around for them to be able to tow it. They were unwilling to figure out how to fix the problem (one that I could call the dealership and spend about 15 seconds figuring out) and instead we have to pay a third party towing company, instead of using AAA, because they wont refer to anyone else. Im sure if they could get their impound fee they would have jumped all over it. Not to mention rude staff, and incapable driver, one start seems optimistic.

I have never posted a review before, but the service from this place is so bad I have to share my story. 1^st bad experience. Two years ago we were at Scott’s Flat Lake and had a flat tire. When I talked to AAA I requested air because it had been a long time since the spare had been used. When the office called before sending out a truck I again requested air. When the driver arrived he changed the tire to the spare. As was expected of a tire that had not been used in years it was very low on air. The driver did have an empty air tank but no air in it, or compressor. Since we were going to Truckee we had to drive to Cisco Grove on a tire with less than 5 pounds of air in it to get some air.
2^nd bad experience. September of this year. Again a flat tire. Same thing did not bring air or check tire pressure which again was low. After changing the tire the guy put the dirty tire in the back of my wife’s new SUV not under the vehicle.
3^rd bad experience. The day before thanksgiving I needed to tow a car to my brothers house in placerville so he could work on it for me. When the office called me to confirm the tow the rude office lady asked if I would be riding with the vehicle. I said no i will not and my brother is waiting for it. She told me she could not tow it to a residence unless i went with the car and it was AAA policy. Frustrated I called AAA back and they said that was not their policy and had never heard of anything like that.
I then requested another shop tow me, but AAA said fischers has a contract for the grass valley area and must release the call for it to go to another shop. They refused to release the call and my car still sits in my driveway.
4^th bad experience. It took four days to get towed to auburn! My wife’s SUV had a minor transmission problem, but needed to be towed to Auburn Toyota to be fixed. I first called AAA Monday Dec 9 and was told the tow truck would be here within an hour. A few minutes later the RUDE! office lady called me back to tell me they were not going to tow any vehicles out of the area because we had a freeze warning in effect. I am not sure what the freeze has to do with going to Auburn. Tuesday again I was told the same thing they would only tow me if I wanted to go to a shop in grass valley. I would love it if I could have it fixed in grass valley but my toyota warranty requires work to be done at a toyota dealer! Wednesday I gave it a day off hoping by thursday it would be a simple tow.
Thursday I called at 8:30 A.M. Again was told the truck would be here within an hour. Again the EXTREMELY RUDE office lady called to tell me that because we are in Cedar Ridge there might still be ice on the road she could not tow me. After explaining to her that there should be no problems getting here she finally said she would put me in the box but would only get to me if they had extra time. At this point I asked her why they can’t just provide the service I have pre-​paid for also asking about my previous call the day before thanksgiving. She told me she is tired of people using AAA as a free towing service to buy and sell cars. And that it is supposed to be emergency’s. I am not trying to buy or sell anything just get cars worked on! After four more hours on the phone with AAA talking to many Managers in Many departments all calling her to ask questions my tow truck finally arrived at 3:00 P.M. The driver did a good job and got my car to auburn where it is already done Friday at noon.

The dispatcher acted like a rude child. Waited TWO days and got no where. Unfortunately AAA sent me to them. I am a plus member and still did not get Fishers towing to tow me less then 10 miles. Called Celestial Valley Towing and they were on their way is less than one hour. Thanks Celestial Valley! I had to rate one star or they would not post it… I rate them a 0… zero.

I needed to tow a vehicle to the Sacramento area under my AAA account. When I called, the lady answered but then answered a phone that was ringing in the background without a courteous «hold on please» to me. She evidently was dealing with an angry customer who’s key was supposed to be under the seat, but wasn’t. She was going back and forth (while I was still in limbo listening) between this customer and her driver. The tone was all wrong. Unfortunately, this was the local AAA company so I couldn’t just hang up. I had to use them. We were frustrated when she continued to ask questions about the car’s mechanical state when I told her it wouldn’t run and we wanted it towed so our mechanic could fix it. JUST TOW IT! The driver was pleasant enough but drove mostly in the fast lane the whole 70 miles. Strange… I wouldn’t recommend them. Although I’m not sure what choices there are in Grass Valley. Good LUCK!

2^nd bad experience. with this joke of a company. Too bad AAA has not seen the light. They are not only rude and unprofessional, but left me and my kids to freeze because my call was NOT important enough, yet I was less than 1 mile from their office. I will make sure AAA reads this and many other reviews, so they can see what a joke represents their organization.

I can’t say enough great things about Fischer Towing! They really helped my family out when our mini-​van had transmission problems after a late football game. They got our car and my family home safe and sound. They helped us use AAA and were kind, professional, and efficient.

Rude, unprofessional and lies to you about your rights!
DO NOT BELIEVE OR TRUST ANYTHING THESE PEOPLE TELL YOU!
They will lie and rip you off!

I’ll second the dishonest billing practices, but worse than that, they steal things from cars. The Police were able to recover my GPS unit and tools but my ipod and cash are apparently gone forever.

Rude, discourteous office staff. The company over-​charges on mileage, and refuses to adjust to an honest billing.