Foothill Car Care

My wife and I brought in our 2005 SUV and they did a great job getting our new water pump on, reasonably priced and quickly completed. Heater works and my wife and kids are no longer cold. Thank you.

Foothill Car Scare… left the radiator cap off my car after a $ 600 service on my new Subaru. The car then overheated leaving me stranded and vulnerable on the highway in the mountains. When I opened the hood ~ not only was coolant spewed all over my new engine but they did not even put to cover back over the battery terminals. The owner redelivered my car after cleaning up the overheat — and spew of coolant. He left me with a horrendous squealing belt –a result of coolant spilled all over my car. It is beyond me the owner would have redelivered the car without changing that belt. Subaru dealer said that is SOP on a belt compromised by coolant. The owner knew the belts were squealing because at my house he got out of the car to check the belts he told me that would clear up but it did not. I had to bring the car back in the shop AGAIN. As a result of this sloppy debacle I missed a speaking engagement 4 months and thousands of dollars in the planning. I understand mistakes happen but they way they responded was pathetic. The Owner is as absent as his front people and mechanic. Shame on you Foothill Car Scare. My car still smells like coolant and the engine has been compromised. Despicable!~ by far the WORST MECHANIC experience I ever had…

Excellence in every respect. Wouldn’t take my vehicles anywhere else.

Recently I needed a smog repair and took it to foothill car care. Robert called me and said the vehicle needed to be driven a certain amount of miles because the car had been sitting for several months and had a dead battery (not sure if this was why it needed to be driven). I told Robert I could pick it up the next day and drive the car and return it the following day. Robert said he would drive the car if that was ok with me and that saved me a ton of time and money. The following day I picked up my car and got my smog certificate. I wish there was more businesses like this that go the extra mile and think about the customer! I will definitely use Foothill Car Care in the future.

Rip off city! Beware of their «diagnostic fee»!! Took it in a for a battery replacement, came back and they wanted like $ 190 for running an electrical system diagnostic! Then proceeded to tell me my brakes were at 30% and I needed new brakes, and my transmission fluid needed to be replaced, etc. etc. etc… I told them I only wanted to pay for the battery, the office manager became very agitated and told me I signed an authorization /​estimate. Like a fool I paid it and a few weeks later went back for another repair (didnt learn my first time!) OMG — I spent over $ 500 chasing down a simple thermostat problem. DONT MAKE THE SAME MISTAKE I DID!

Foothill Car Care is great! Robert scanned my car for me when I was complaining about the check engine light coming on and off a bunch. We found a problem, they rushed the part, squeezed me in the schedule and got the car done the same day!
I highly recommend the team of Foothill Car Care!

Foothill car care has been our trusted mechanic for many years! Robert and his team have handled everything from a major engine repair to a simple smog for us. They are honest and I never worry that I am going to sold unnecessary repairs.

Foothill Car Care has been taking care of all of my vehicles for the past 3 years. I am always confident when I take a trip or other long drive because I know that my cars are safe and they always get me home.

Robert and his team at Foothill Car Care do a great job at making sure our cars run great. I have total confidence in their team.

I took my truck there, thinking my suspension was a problem because of a noise it was making. They put it up on the rack, looked it over thoroughly, fixed a couple minor issues they found, told me my suspension was fine, and didn’t charge me a dime! I was thoroughly impressed — I’m going back for all my repair needs!

I have taken my Honda CRV there several times, and have always received prompt service for a reasonable price. In fact, it has been great to just «drop-​in» and have a headlight replaced, or have windshield wipers put on without needing an appointment! Thanks so much, you guys!

This place is horrible. Probably my worst experience with car care EVER! We tried to have our front brakes replaced by this shop and after being in three times at this point, our brakes have still not been properly replaced, and we had to bring the car in again because they broke something the last time they were working on it.
They seriously lag in getting your car in even if you have an appointment… and for sub-​par work it really is not worth the wait. The last time we were driving home, unsatisfied because they didn’t finish the job only to notice they left our hood open!
Avoid this place and you and your car will both be better off, seriously frustrating endeavor.

Terrible experiences with Foothill Care Care in Grass Valley. Avoid them at all costs!
I’ve now had to return (and wait extraordinary lengths of time) 3 times for them to properly complete my brake job (which still isn’t done yet). They set appointments and on average my vehicle has sat in their parking lot for over 2 hours before they pull it in. Total of 7 hours wasted so far, right there… Not to mention they take 3x longer than the book says the job will take.
The first time I showed up, it took 3 hours before they pull my vehicle in and they didn’t ‘finish’ the job until 10pm!!! I waited there for nearly 12 hours for 2 front brakes!!! WTF?
Then fluid was leaking from both front wheels, so they had me come back… Again 2 hours waiting for them to pull it in and realize they forgot to replace my axle seals during the job… And, they weren’t going to fix it then and there, they wanted me to come back again.
So I called them and again, they chose the day, date and time for my appointment. Now it has been over 2 hours since my appointment and my vehicle is still in their parking lot. When asked they shrugged it off and simply replied and said ‘Its a 6 hour job’
Wow… Thanks for the heads up about that when you set my appointment.
I’m astounded that this place was recommended to me by someone I (used to) respect.
Terrible service. Don’t recommend. They are ‘nice’ but they don’t have what it takes.

I’m the owner of ABT Plumbing, Electric Heat & Air and have over 8 vehicles on our fleet. Foothill Car Care has helped us with the service of out fleet for years. Great staff.

Used them in the past, will not, ever again.
First bad experience, clutch replacement, first clutch disk failed after one week. Sent in to get the disk replaced… again, failed after two weeks, third disk was finally installed correctly.
Second bad experience, car taken in for brake work. Afterwards, drove to San Francisco, while in San Fran, discovered that one wheel was not torqued down by the shop, required some repairs after road-​side assistance had to be called to allow us to drive home.

I really appreciate being able to trust my mechanic. I’ve found them to be super friendly, very informative, and the rates have always been reasonable. Any maintenance or repair has been completed promptly and either at or under the quoted rate. As an added bonus, the business owner is also a strong community supporter. It feels great to support a local business who also supports the community.

I love Foothill Car Care. Owning an Audi can be daunting at times, but they make it so much easier to know that I am getting the best service around. I just recently took my car in for some major work, and they had it done within 24hrs and under the quoted cost. My car drives like new again and I couldn’t be happier with the service I received. Living out of the Grass Valley area now means I have more options, but knowing I can trust them is well worth the trip up the hill.

Long story somewhat shorter: I went in for a simple oil change. These guys broke the cover on my car that lies below my engine to protect it from debris, etc. They didn’t tell me they broke it, and they rigged it with zip-​ties to somewhat sit/​hang in it’s normal position so that I wouldn’t notice.
I found out in a VERY unpleasant way that they had broken the cover — I was driving a very long distance to visit family, alone and very late at night, when suddenly a horrible noise began from underneath my car. It was VERY cold (below 0, literally) and VERY desolate when I was forced to pull over on the side of the highway. Underneath my engine was the cover, hanging half-​on and half-​off, dragging and banging against my undercarriage as I drove, interfering with my steering. I saw that 2 of their zip ties had broken, but the other 2 were still holding and completely unreachable. I tried driving to somewhere with good lighting (30 miles away, banging and dragging and pulling the whole way). It was so horrible driving that way so I pulled over again and crawled under the car in the snow and slush and below 0 temps, trying to cut or pull the rest of the cover off. Again I couldn’t get it off, again I drove more to find a better place to deal with it. Finally I made it to a truck-​stop, where a kind fellow helped me jack up the car and physically cut the cover to remove as much as possible.
Foothill never apologized, nor did they offer me any compensation or discount on future services. Had they been honest from the beginning, and let me know they broke it and showed me the ‘rigging’ they did, I could have been spared a HORRIBLE driving experience. I will obviously NEVER go to them again, nor do I recommend anyone else go there, unless you like to gamble with your safety and comfort when it comes to your vehicle.

Customer service: excellent
Repair Quality: excellent
Telephone response: excellent
WOOHOO!

They were wonderful. The service was excellent and in a timely manner. The folks working there were super nice and a pleasur to talk to. We will continue to partonise their business.