Pool Port Construction & Repair

Jeff and his crew were excellent. Diagnosed my problem, fixed it well. We had an underground leak in our plumbing. Required new plumbing and skimmer to be installed. We had him put in a separate vacuum line as well. Also installed new rebate compliant pool pump. I would certainly recommend him to all. Price was very reasonable. Turn around time was quick.

We have now had our pool from Pool port for 6 months, could not be happier. Jeff is honest, no nonsense or hard sell guy. It is good to have an idea of what you want, jeff is great at guiding choices.
Prompt, reliable and trustworthy… what anyone wants in a contractor.

Prompt, honest and courteous. Had an issue with my pool pump and vacuum. Promptly came and and resolved issue. I would highly recommend.

We ultimately had an issue at every stage of the job. We could’t help but feel Jeff was overextended and that his communication was weak. To be short, we’ll focus on two key issues that we had the biggest issues with.
Coping — Jeff didn’t order the stone (which was odd to us since his men were laying it down). He relied on us to do it. He overshot the estimate by a full ton and ½. He told us to get 3 tons of stone to be on the safe side. (Really, 3 tons to be on the safe side?) After checking out 3 different quarries we decided to go with California High Desert stone. The stone was unfortunately on back order for 2 months & therefore, we had to order from 2 different companies. A total hassle! The stone cost us $ 1900.00 and after the job was done we were left with a massive pile of stone that I still can’t get rid of. (One cannot return stone once it is purchased) Jeff should’ve handled this and calculated correctly. When the crew completed the coping it truly looked great, however, the leftover stone was a total waste of money.
Pebble Tech — We explained to Jeff on 4 different occasions that we wanted extra blue glass and extra sea shells mixed in with the Pebble Tech. He tried to convince us it was a bad idea but we insisted. We were totally prepared to spend more money. Basically, it’s what we wanted as clients and it’s what we expected to get.
As they were laying the Pebble Tech my wife and I noticed that they weren’t adding extra sea shells. They definitely added more blue glass (which came out awesome) but we were getting a little worried about the shells. We both mentioned something to the head of the crew but he just nodded his head and stated they were putting the shells in. The crew finished the job and started filling the pool with water. Later that evening we noticed that we were right. NO EXTRA SEA SHELLS. We were beyond upset! We called Jeff to ask him if we should stop filling the pool and he kept telling us to trust him, there were more than enough shells in the pool. The next day my wife and I saw a few shells but nothing like we wanted. We were later told by the head of the crew that Jeff told him to just put in the normal amount of sea shells they typically use. He ignored our request for extra because he didn’t feel it would look as good and hence, this is what is normally done. We don’t care what is normally done. We wanted what WE wanted. That part of the pool is a disappointment because this can not be remedied without doing the pebble tech over.
But here is the killer part of the story. When I stepped into the pool to take a closer look at the pool floor, I discovered that the steps going into the pool were too small. The steps were barely big enough to accommodate my foot and I’m a size 9! I cannot even explain how angry I was. I call Jeff in a fury that I haven’t felt in years and he explains he will be by shortly. Ultimately, he tells us that it was OUR fault that we didn’t tell him to make the steps bigger. Here’s the thing, we didn’t want the steps bigger, we wanted them the same as they originally were! The problem is that when the crew performed the demolition they took too much fiberglass off the original design. How were we supposed to know the steps would consequently come out smaller? I would’ve had no problem paying extra money to redesign the steps with more concrete.
In conclusion, Jeff wouldn’t do anything about the problem. He kept trying to pull the jedi mind trick on us in an attempt to make us feel happy about the final product. Needless to say it obviously didn’t work. I own a business and would NEVER leave an unhappy customer standing in the cold. Its bad business and unethical. The least he could’ve done was deduct some money off the final balance but NO, he required full payment on the last day of construction and we paid him accordingly. We were utterly disgusted to do so but we didn’t want to deal with him any longer. We just wanted the nightmare to end as soon as possible! I would be VERY careful about hiring Pool Port for any type of pool service…

Thank you Jeff!
You did a good job fixing our leaky pool! We are now enjoying it again!
We are so glad we found you to help us out! The other repair service quoted us much more to fix the problem so this review is our way of thanking you for your reliability, expertise, hard work and reasonable fee!

I am writing this late review a year after Jeff resurfaced the pool for my parents’ house. I have been getting many complements about the pool and I never really thought too much as the nice words are from friends. Last week a gentleman who has been in the pool business for many years told us the pool was done very well, and of course I did not pay attention to that either. Yesterday this gentleman wrote me an email asking for Jeff’s contact information as he want to refer to Jeff customers. It was until then I realized Jeff really help me build a great pool!
And about the whole process, Jeff was very knowledgable, trustworthy, and accommodating (to my 70 year dad). He helped us plan the whole thing and the price is very reasonable. I think it was a blessing that I end up finding Jeff. I know he said he would retire in several years so hope other people get the same blessings.

Do not look anywhere else! This is your man. Jeff is top notch and best of all, trustworthy. we hired him to resurface our pool and he gave us a very fair quote. He found cracks in our pool when they chizeled away the plaster and he could have charged an arm and a leg. Instead, he fixed them for a fraction of what other people would have charged. He threw in resetting a coping stone another company wanted $ 300 for. He saved us thousands and did an incredible job on the pool. We could not be happier and could not recommend him any higher. We love Jeff!

Jeff is a great guy to pick for a pool project you were trying to accomplish. He is very reasonable guy, always show up for his appointment and very experienced. We decided to go with him for resurfacing my pool with Pebble Tech and we are very happy so far. He did install my new pool equipment, re-​tiled some missing section and gave good advice how to take care of the pool. I called him every time I need an advice and he always took his time to help me and explained very well the solutions. I recommend him.

Jeff is a straight up stand up guy… I’m a renter with multiple issues with my spa/​pool which the owners have failed to address for 3 months now. Jeff took time out of his busy day and spent and hr going over my options and didn’t charge me a thing!!! What a guy. Can’t say enough. Highly highly highly recommend Jeff for any pool/​spa related issues. Extremely friendly and knowledgeable. Thx Jeff!!!

I have been meaning to write a review for some time and so here it goes. About a year a go I called Jeff at Pool Port due to I was not getting any water circulation when my motor turned on. He came and gave my the «bad» news that I needed a new return line installed, very old plumbing from the late fifties. He then explained in detail the process and that while having the cement deck tore up it would make sense to have both lines done, which made complete sense. He started and completed this job in three days on a handshake as I could not get the funds for about a week, does this really happen anymore. He and his team in my opinion did an excellent. Since he has done the job I have called on Jeff two times, once due to my motor would not run and another occasion in skimmer line was blocked. On both instances he told me what to do over the phone and I got the motor to run for six months now and how to unclog the intake line at skimmer. I do not now much about this kind of stuff but will tell you that any other pool company that I would have called probably would have told me I need a new motor and something else not needed for the blocked skimmer line. Jeff and his company Pool Port are probably one of the last genuinely honest companies around and would definitely recommend his services.

Jeff Kaplan the owner of Pool Port took care of my mother’s 50 year old pool which needed leak and crack repairs as well as resurfacing and new tile.
He carefully and in detail explained the process and what each step of the job would cost. He recommended I find an independent leak detector to test and pinpoint all the leaks before they would begin work to insure that all details were covered.
I followed Jeff’s advice and went with his recommendations for the type of surface material and tiles to be used in the job.
Needless to say he charged us on a pay as you go for each step of the project and completed the work in a timely manner.
The pool came out great, everything was done as he said it would be and his price was competitive.
I would only use Pool Port for any pool work.
I highly recommend Pool Port.

Highly recommend this company, had a pool redone in Northridge and Jeff went above and beyond of what we needed to do and even helped with fixing pool equipment.
You can’t go wrong!

I have been in home renovation hell for about 6 weeks (new flooring throughout the house, demo of pool, demo of deck and patio, demo of a wall, new drainage put in, new deck put in, new pool, new wall, plumbing, etc).
The smoothest piece of all this work, easily, was having our pool replastered and retiled by Jeff at Pool Port.
I am picky. Anyone who knows me or even reads a few reviews knows that I want what I want and am fine with paying for it, but it needs to be right. We elected to go with the pebble bottom pool. I thought the very popular midnight blue was too dark, but the next lightest color was too light. (total Golidlocks syndrome) I asked if we can do something in the middle, some sort of custom mix? Sure. I also wanted it to be a bit more blue toned, so can we have some of the blue glass added in? Sure. I wanted the shimmer too, so can we have some of the abalone shells added in? Sure.
Our pool is beautiful! Perfect color, tile is amazing, and the process was smooth, easy, and reasonably priced.
As always, I hope to not have to call Jeff again. But, if something goes wrong, he’s in my phone!

We needed to get more cracks fixed in our pool so we decided to go ahead and re-​plaster the pool with new tile. There is only one man to call in my book… that’s Jeff at Pool Port!
Since we used Jeff in the past to repair cracks, we felt really comfortable and confident on this larger job. He was extremely fair, reliable, and just a great guy as usual. He recommended a pebble finish for the plaster and again he was right on. I don’t know why anyone would go with plain plaster, this darker bottom look is amazing.
The tile and pebble work was work was meticulously done by his crew. Even the removal of the old plaster was done as cleanly as possible. He was also fast and flexible with dates. From start to finish you are looking at 3 to 4 days if done consecutively.
It really is a can’t miss when partnering with Jeff. Too bad I can’t clone home to be a contractor for other things I need done to the house. Hopefully we won’t have to call him again for cracks but if we do he is the man!

This review is based on a leak detection.
I typically refrain from writing poor reviews, however, I think this one is deserving.
My pool/​spa has an obvious leak in it. After reading good reviews on Jeff I gave him a call. He was nice on the phone. Jeff mentioned to me that he does not have the PROPER leak detection tools but can do the basic tests (dye test, ect). His angle was that I could save a lot of money having him come find the leak vs hiring a real leak detection company as my leak could be simple to find/​fix. This strategy sounded decent so I went ahead and hired him to find the leak.
He arrived on time and did a few very basic tests (my pool guy could’ve easily done). After doing his dye test in my spa he was confident that the leak was in my spa and that my pool was fine. Well… thats basically it. He said the next step was to hire a leak detection company to find where the actual leak was in the pipes (as again he does not have the proper equipment).
At this point I realized I completely wasted time and money with this company. Basically he confirmed that I had a leak but he can not truly find where the leak is and that I have to hire another company. What is the point of paying him??? I already knew I had a leak!
Jeff did not return my call the following day when I left him a message to update him with another «test» we did (plugging all the jets in my hot tub). This method he stated would prove whether or not I truly have a leak in my pipes. I later find out how this is not true and it is basically a test to see if you have a crack in your spa/​pool.
The day after, I hired a REAL LEAK DETECTION COMPANY. They had all the proper equipment, was extremely knowledgeable and did a full test. It turns out I had two leaks which were NOT EVEN CLOSE to the spa. The spa is 100% fine!
With any pool leaks there can be multiple leaks and many variables. A full test needs to be done… Jeff simply gets his foot in the door and «refers» you to a real leak detection company.
Completely pointless to hire him for a leak detection. It is impossible to know if your leak is as simple as a light fixture or in your pipes as well. Get a real test done the first time and don’t waste money hiring him. This is border line fraud.

After reading the great reviews here on Unilocal,I contacted Jeff at Pool Port about re-​plastering my 1960’s era pool. He was great about calling back, his price was very competitive, the work done was excellent, and he gave me some very helpful hints about general pool upkeep.
We decided on a pebble finish and Jeff actually took me to look at a couple of different colors to help me choose. Went with the Blue Granite and had blue glass, abalone, and sea shell added to the mix to brighten it up a bit. We are very happy with the results.
A week after we filled it back up, Jeff called just to check on everything. He was such a pleasure to work with, I was kind of sorry to tell him everything was great.
I would highly recommend him to you. In fact, if I have any problems in the future with anything to do with my pool, I know who I’ll call. :)

We read all the reviews here and decided to give Jeff a call about re-​plumbing and re-​plastering our 1970’s pool. We had two other contractors come take a look. One never called back, and the other, who was very knowledgeable, but told us straight up that we couldn’t afford him. He looked at Jeff’s quote and said he was definitely the right guy. Quote” You don’t find guys like this anymore”. Jeff was straightforward and true to his word in every way. When we learned we had to replace the electrical line from the house, he charged sonly for the cost to him. No markup. In 2 weeks we had a completely new pool. I would highly recommend him and his team.

Jeff is an amazing guy, hard to find guys like this anymore. I have a jacuzzi that hasn’t worked since the Northridge quake. I was thinking the repair would cost a grip of money.
Jeff came over and told me about 5 super simple things I could do myself to test out the system and make some basic repairs. He was very straight forward in letting me know that generally these things are simple to fix and that I could save a lot of money doing things myself. I’m almost done with the «homework» he gave me and will be calling him back to do the more technical stuff.
On a last note for now, he also educated me quite a bit about these things and made it simple enough for me to understand. I highly reccomend Jeff.

Five stars means «As good as it gets!» and that’s Jeff.
My pool motor went out as soon as my house went into escrow (of course) and Jeff came to the rescue. He is truly a gem. Great service and price.

We are lucky enough to be neighbors of Jeff, and many times he has come over to help us with our pesky pool motor or filter issues.
Agree with everyone about his honesty and knowledge. He is just trying to be helpful and make an honest living, not rip people off. That is rare these days.