Juan Torres – Alterra Home Loans

Our family is truly grateful for Juan and his entire team, they did everything possible to get our loan approved in a timely manner. They stayed in constant communication with us, updating us on the status of our loan and always answering all our questions. I would receive an email from a team member on the loan status and what has been completed up to date. I would highly recommend Juan Torres for all new homebuyers and anyone looking to refinance their current loan. Thank you Juan!

Thank you Juan for helping us buy our second home… you guys made it stress free for us! The process was easy peezy! Team Alterra! Reliable, knowledgeable, and helpful!

Alterra home loans has made our dream come true! We are home owners! Juan Torres and his amazing team have walked us through this whole process. From getting prequalified, making an offer on a home, opening and closing escrow these are some of the things Juan Torres and his team helped us with. My husband and I always had many questions about the process Alterra home loans was always a phone call away. They are a very professional team, extremely courteous, and most importantly they have all the knowledge to make this process a lot easier for the buyer. I want to give a huge thanks to Juan Torres I appreciate his honesty and thank you for always answering all of my questions and concerns. He always made sure me and my husband understood everything that was going on with the home buying process. He has all the experience and the knowledge of the business. I have already recommended Alterra Home Loans to my friends and family! I will definitely do business with this wonderful team. Once again thank you for making our dreams a reality for me and my family!
Thank you and God bless!

Juan and Oscar were a pleasure to work with in getting our loan. They were always able to answer my questions in very professional manner, and the team moved quickly. I would work with them again :) thank you!

We recently met with Juan and found the service offered by Alterra to be exemplary. Highly recommend.

P. Fron.
I’d like to start by thanking Juan Torres and his great team. As being first time home owners and Veteran in the U.S. Army this process was smooth and every question I had it’d be answered, quick to notify me with any changes and a great experience. They definitely work hard and go above and beyond. I highly recommend Alterra Home Loans and they deserve more than 5 stars for great customer service. I will definitely recommend them to all my Family and Friends. THANK YOU!

Juan Torres and team. Thank you for a smooth and seamless transaction. You guys are awesome!

We are very happy and thankful to Juan and his team for making our home buying process a dream come true! They went above and beyond to make sure everything went smoothly, even though they were dealing with an out of state client. Months after receiving the keys to our first home, Juan notified us of some great changes that we were not aware of and were able to refinance. I would and will always recommended Juan Torres and his team.

Juan torres & his team at Alterra loans get the job done when they pre approved someone so don’t hesitate to use their services.

A little bit over a month over due but here I am writing this well deserved review from The Woods. From the first day we walked in to this office we were greeted by the most professional outgoing personality, Ms. Claudia! Then we sat down with Juan Torres who took the time to explained everything about our loan thoroughly! We also had the great pleasure to work with Oscar Davila side by side with finalizing our loan. He gave the best exceptional customer service and answered all our calls when needed! Our over all experience with Alterra Home loans was exceptional! Everything was beyond smooth sailing! Thank you to the entire team for providing Greg and Carolina Woods with best experience in purchasing our new home!

Hello everyone. We wanted to write about our experience with Juan. We have to tell you that he is a very honest man. We don’t know much about loans and he explained everything in such a clear way. We truly recommend him if you are looking for a loan. He will find many ways of saving you and your family money. He will also follow-​up on your case in a matter of 1 – 2 business days. His office’s services are a 5 star in the valley.

At the beginning I was very happy it was looks like everything is going to work out. After reviewing all my documents Juan promise me that I will be qualify for the loan 100% and he just need to run my credit in order to pre-​qualify my loan. However after running my credit he didn’t qualify me for not even a half of what he promised me at the beginning. In addition he said that base on my income I only qualify for less amount of loan, however he knew my income even before running my credit. Therefore I understood that he never reviewed my documents until he run my credit and he promised me a lot of thing with out abound in order to pull me into the process. I’m upset not because of I wasn’t qualify for the loan but because of the fact that he got my trust and got me in to the process by miss leading me from the beginning.

Highly recommended. A+ customer service. I recently found Juan through the seller of the house I was buying. The closing costs and fees were quite a bit lower than the other loan office we were going to use. I am a first time buyer and Juan explained everything. I will recommend Juan Torres to friends and family.

I was not happy with the service I received from Juan and his team. I called Juan in hopes of refinancing my home. Rather than taking the time to speak to me about my current situation he directed me to his website so that I could fill out the online application. Soon after, my credit report was pulled and his assistant proceeded to email me and requested all my personal information such as W-​2s, tax returns, etc. Keep in mind at this point I hadnt even spoken to the guy about what my potential interest rate would be or whether i wanted to even move forward with them. I replied to his assistant and let her know i did not feel confortable providing such information without getting an idea of a potential interest rate. I spoke to Juan and what he offered me was NOT a good deal– the rate and the fees being charged were way higher than all other lenders I had spoken to. Overall, i was not happy with the manner in which my inquiry was handled. I dont appreciate that he pulled my credit score (and dinged my credit with a hard inquiry) without speaking to me– i was well aware of what my credit score was. In addition, the application subscribed me to his newsletter from which i unsuscribed from over 4 times and continued to receive! I had to email him personally to remove me from the list at which point i STILL received the newletters.

I am a Real Estate Broker and in this business one very important key factor is COMMUNICATION and Mr. Juan communicates very well.
I have worked alongside with other lenders most of them who ended up dropping the ball after they were done convincing me of their worthy. Sorry but I do not work this way. Juan however has proven himself to be the different type of lender. I was introduced to Juan and his team by a deal I was working with another local Real Estate agent. I called Juan to ask many questions about the loan and he answered each and every one of them and left me without a doubt in my mind. Juan worked very hard and was ready to close this deal in less time than EVER expected. I was AMAZED!
I was looking for a good Professional Spanish speaking lender and I found him. Thanks again Juan for all your hard work and your professionalism. We will definitely be doing business together again.

On behalf of my entire family, we’d like to let you know how greatly appreciative we are for making this seemingly impossible endeavor into a reality. Becoming homeowners again would not have been possible if not for all the hard work you guys have done. Heaven was smiling down on us because we were blessed to get help from the best team ever.

FUNDED! Is that the kind of result you’re looking for?
If so, then obtaining a loan from Juan and his team will be the best thing you can do for yourself. Juan and his team has assisted my client, kept me in the loop as the agent in the transaction and gave us the service we needed. I will definitely do business with them again!

It would be an understatement to say Juan and his team did an awesome job. From the moment we met at an open house, and each and every stage of our buying process was undeniably, unmatched by his excellent work ethic to say the least.
Juan and his team acted more as mentors through this notorious hypothetical mountain climb. Although we encountered many dodgy rocks, we scaled smoothly due to their efforts and motivation. They’ve helped us reach the top and now we can enjoy the magnificent views.
Between buying & selling our properties, needless to say, Juan and his team delivered with ease and grace. It was such a great pleasure to work with them all. Thank you again for your unsurpassed dedication!

AMAZING! Juan showed professionalism since day one. He explained and helped my wife and I with everything we needed to know as first time buyers. He is an excellent loan agent to say the least. It has been over a year since we purchased our home and even now he answers my phone calls to assist me. He is always there to help in a very professional yet friendly way. i definitely recommend Juan to everyone purchasing a home. i myself will absolutely go back to him in the future. He is just a great, intelligent and professional agent who really knows what he’s doing. Great experience over all!

A professional and answers your calls, if he doesn’t he actually follows up with you in a short period of time.