J & H Microwave

The home warranty company sent J&H’s Garrett to fix my microwave. He seemed to know what he was doing and got the microwave working again in about 30 minutes and tested the that it worked three times before he left. He was not impolite at all.
They did have to schedule me about a week out, so I was a week without a microwave.

Home warranty company sent them. It took 2 weeks for them to come out and another 3 weeks for the part to be delivered and oven repaired. It was raining the day of repair and I asked Garrett to please remove his shoes or use booties as my home had just been cleaned, and he declined. He walked through my home with wet, dirty shoes, saying he couldn’t wear booties because he had to have rubber soles in case he got electrocuted. Couldn’t you wear protective shoe covers until you got to my kitchen to do the work?!

I wouldn’t wish this company on my worst enemy. Repairman was so rude, condescending and insulting I told him to leave. He threatened me on his way out. There wasn’t even a disagreement about any repairs. Stay away (unless you like that sort of thing)!

One of the rudest, nastiest companies I have ever dealt with in my life. Just awful from start to finish. My home warranty company sent them my way…2 weeks to get an appointment, then they show up unannounced without a 30 minutes heads up and I am in the shower. Too bad, so sad, we leave. Not coming back even though they were a mile away. Called the tech named Garrett even though he left a card on the door with Dave’s name and he basically said, you were not there, I waited one minute and left. Called the office and the equally rude office brat said the same. Too bad. Call your home warranty. Not coming back. They are, whthout question, the Amy’s Baking Company of appliance repairs. I have never in my life experienced such nastiness and overall rudeness. get F*cked, J and H. You suck.

Worst business I’ve ever dealt with. My refrigerator was broken and after three months of dealing with them they still don’t have it fixed.
Incompetent scammers that will call you a «f$cking asshole» and threaten to «beat your ass» when you tell them that you’ll have to take legal action unless they fix the problem they promised to fix.
Do not use at all costs.

Worst service I’ve ever experienced in my life. My mother called to get an estimate of to just come out and take a look at my refrigerator and the receptionist was rude and unprofessional. At that point, mother decided not to make an appointment with them and they came out anyway. They showed up for the appointment, after my mother declined their services, when the technician left the owner decided to give me a call and harass me because we declined their services. The owner lied and said that my mother confirmed the appointment the day before and also gave a bogus story about recording the conversation between my mother and the receptionist. I would highly recommend staying away from them!

This review is entirely based on the office staff & cost for a service call. Thier services may be wonderful??? I will never know.
I called J&H based off of their location to my home & reccomendation from another service co that said they couldn’t vouch for thier work but they did come to my area. The staff answering the phone sounded put out that she was answering the phone & wasn’t receptive or knowledgeable regarding my high end appliances. I booked the appointment even after the poor attitude on the phone & inexperience. I asked how the service was to be charged. I was told for them to show up & diagnose it was $ 156. If I wanted another appliance looked at that would be an additional $ 54 for diagnosis. Parts & labor were additional. I began calling around blindly & came across two other repair companies that come to my area & are actually licensed to work on my high end appliances unlike J&H whom are not BTW. I decided to go with another repair company that charges $ 80 for the service call if we choose not to repair however if we get repairs that fee is waved entirely not in addition to like J&H.
Lesson learned with reapir services call around, use your instincts & Unilocal

The owner of J&H, Garrett Munger, made an extended warranty service call for my GE washer.
Before I was able to express my problems with the machine, he said the problem was I was using more than 2 tablespoons HE soap. When i told him my clothes were being ripped, he said I was mixing different weight clothes in the same load. Corduroy pants cannot be washed with jeans, he claimed.
When I asked if he needed to turn on the machine, Garrett said his Dad was President of GE and I should not question his judgement,
It was a really bad experience.

The worker that showed up after waiting 2 months on the parts, smelled of alcohol. Called my husband a «A******» when he ask him to leave our home for disrespecting it. He stated he owned the company and told us we would wait another 2 months for more parts. He made a mess and told us we had to clean it up. When we asked how do you expect us to do that? He said «I’m not cleaning that s*** up.» Our Grandmother and our 6 children were in the room. We then asked him to leave our home. He then walked up to me an asked if there was a way he could work it out as he put an arm around my shoulder. I almost vomited once I smelled him. He smelled of alcohol and cigarettes. I then started to yell at him to get out our house. For someone says he owns the company he sure acted like a teenager.
If your on the fence about this company, JUST SAY NO THANKS. Your better off.

Our home warranty company sent us here to get our ice maker fixed. Horrible customer service, they charged us our deductible to come out and the technician was super rude and condescending giving us a list of things to do. When that didn’t work they scheduled a time to come pick the ice machine up. The same rude guy showed up (the machine was turned off and ready for them to take) he said he can’t do anything because its turned off, I told him they had said it was being picked up. He just repeated that he couldn’t fix it with it turned off said a few other rude things then left. Horrible horrible experience.

Loved their customer service. We needed our dryer repaired and we went through our home warranty service. First repair place they gave us to never called back 4 days later I called the warranty company and they connected us with J & H. Not only were we able to make the appointment right away via the warranty company, someone from J & H called us personally about 10 minutes later to confirm the info the warranty company had given them and the appoointment date and time. They were very curteous and their service was top notch. Any future repairs to our appliances will definately go through J & H. Bonus: very professional, clean, and easy to understand. Thanks Garrett and J & H Microwave & Appliance!

I dealt with this repair shop through my warranty company and would never wish this experience on anyone. The majority of the individuals that I worked with at this company were rude and treated me as if they didn’t want my business. They took longer than necessary to order my parts, which delayed the completion of the repair, and when they came out to repair the machine after the parts arrived, I had to call them back. When I called them back they said that «I screwed up my washer» and I did «not follow simple instructions» (the techs words). However, I was not given instructions to follow. (?) When I called they told me they couldn’t send a different tech out until 4 days later, but then 10 minutes later the same tech that had been so rude to me called and impersonated a technician from the company that makes the washer, and told me how to fix it over the phone.
I’ve never been so insulted by a repair technician, both by his words and the fact that he thought I wouldn’t know it was him calling me back and pretending to be someone else. I do not recommend this company unless customer service and timeliness of repair are not important to you.