Best Buy

I originally only came into this store to find a cable for my phone, so I could stream content to an older TV I already had, but after being helped by Ivan, with his knowledge and awesome customer service, I ended up purchasing a new TV instead. Must say it was actually what I was needing and the price was very reasonable, and the TV has all that I was looking for and then some. I was pleasantly surprised by having received such great service, when oftentimes most businesses fall short, especially when purchasing electronics. I will definitely be patronizing this business.

Sometimes you must just call it like you see it… My experience was great. Help not salesmanship. Assistance not job performance… real help. Good job Best Buy.

Generally I would not shop Best Buy because I think they charge way too much for accessories but I needed an Apple IPad for my daughter. Anyhow, bought one in store and left satisfied with the price. I returned a couple days later and they price matched a store I found that was cheaper. About a week into use, the IPad stopped working. I took it in and a young man from their geek squad checked it out within seconds. He informed me of an update Apple has for the IPad that does not allow it to turn on and he resolved the issue asap. I was out the door within five minutes with a working device. That good experience will have me back again. Well done Mr. Geek Guy!!! Great customer service today.

Good customer service, I thought what I wanted was out of stock, but before I got back to my car one of them came out after me, and because they had found it right as I was leaving.

I was in the store for 20 minutes and not one employee even attempted to make eye contact with me. I walked past a guy who seemed like a manager with bleached tips like he was Lance Bass, I didn’t have the heart to tell him it wasn’t 1999 anyone but I walked past him and a few other employees that were crowded around talking, he either has zero situational awareness or he was too buys flirting with the girl behind the counter but not one of them even acknowledged me. After not getting any help I walked up to customer service to ask for help and at this point I actually felt bad because it seemed like I was bothering the CUSTOMER SERVICE representative with my question. Bottom line, rude, lazy, no service save yourself the wasted time and order it on Amazon or go to their Avondale location which is only 2 miles down the road.

I went there to buy a laptop looking to spend good money. I get greeted and everything which was cool. But I get to the computer and no one was there I waited around to look for someone about 15 mins. I finally see a guy and he says he can’t help. He’s not into computer sales and assures me that someone help me. So I wait another 15 mins just see the computer guy come and help someone else on his way to me I just walked out. No point at all.

Absolutely NO CUSTOMER service. 30 minutes, never greeted, or acknowledged. Store was not busy. Employees chatting to each other.

Great experience with the mobile installer. I felt I could trust him implicitly. I can’t tell you what a refreshing experience that is. Transparency and integrity. Well done!

It took 1 hour for someone to help me. Then the gentleman realizes he has no idea what’s he talking about and tells me, «you’ll have to find another monkey to help you.» I’ll take my business else where.

Forgot to give me the included security software with my new laptop. Talking to the manager about it on the phone was pointless. I went in to visit the service desk about it and thankfully the Geek Squad guy there was a big help. He got me the disk and called a manager for an override. Wouldn’t you know it, the same manager that gave me resistance on the phone came to do the override. Still with the same attitude he had previously on the phone.

Worst service ever… I waited for help and even walked around and the workers were standing around on their phones. Its clean but kinda turned off with the customer service.

Always a good purchasing experience
I have to admit I have always enjoyed shopping at Best Buy. The prices are competitive, and the employees are knowledgeable. The sales associates offer their assistance, and offer suggestions without being intrusive.
I never feel pressure to purchase and I can look at and test the electronics
Outstanding customer service & knowledgeable staff keep me coming back.

I know better than to bring anything to be serviced at a Best Buy, so my review is solely on their sales department. They fortunately had what I was looking for in stock, and aside from their usual «let me just sell you this one last add-​on» pitch, checkout was painless. They’re not great, but they’re what I expect from a Best Buy and I’m glad they’re close to my home when I need something random from a tech store.

Horrible just horrible customer service with geek squad! If you have a serious problem with your computer don’t take it here because they’re to lazy to fix it! I spent $ 200 on the service to fix my computer and they said they removed a virus, but my computer still was running slow and I was still being attacked by viruses. I took it in several times into two different stores. I called customer service and I had several agents take over my computer and they also couldn’t find a virus. I took videos of the things that were going on with my computer, I took it in to Best Buy and I showed them my videos and they still didn’t believe me. I went into this location to see the manager Danny he also couldn’t find anything wrong with my computer and he wouldn’t give me my money back. I then called another company and told them that this virus is attacking my computer and I gave them the name of the virus they told me that it is a very serious virus high severity. I was so upset so much time wasted and my computer is still not fixed, I called customer service and canceled my service and got my money back. Danny was not a joy to work with. If you’re reading this just watch there was a virus on my computer but you were just too lazy to find it. I ended up downloading a free program and I remove the virus by myself for free. The virus is called peweliks. Save your money Google how to remove it yourself it’s doable. Never coming back again! Customer service gave me back my money right away and Danny the manager couldn’t even help me. Just horrible a week wasted! Not having a computer is very hard especially when you’re a student!

This review is based on the service that was given by Conner. We went in looking for stereo options for our corvette. Conner was honest and up front about what our needs were. He said he was not on commission on and was not going to try and sell us items we did not need. He also did the work we needed completed. Because of this gentleman I will come back. If you need audio or alarm work done to your vehicle please go and see Conner he will hook you up.

This is the worst store with the worst customer service ever. Ever. I can go to the MVD and get better customer service than at this craphole. Every time I come here they don’t have what I need, nobody is willing to help you get what you need and the employees are clinically retarded. Best Buy is not a core value company and it REALLY shows. Whoever is running this store should be ashamed of themselves. They should give back every paycheck they ever made and hang themselves from the store ceiling. I’m ordering all electronics from Amazon from now on. F*ck you, Best Buy.

Staff is more helpful than one on McDowell. Less to choose from though.

We frequently come here. It is pretty well stocked. I’ve purchased things directly from the store and have done pick-​ups from Internet orders as well.
I give it three stars b’c I didn’t have a good experience with their customer service a few years ago after purchasing a laptop. I’m usually a pretty agreeable person so I know it wasn’t on my end. Plus, the staff helpfulness can be shotty — sometimes good, sometimes sub par but for the most part, we’ve had good experiences there.

I really like this location. We never have trouble getting help. When we bought our new phones last year they were helpful and again when I upgraded this year. My only issue with the mobile department is I wish they had live phones not just shells.
We’ve been here a lot, we also purchased a new desktop at this location this year. It was listed a week later at a lower price and they gave us the difference back in cash with no problems. Always very helpful. and the store is always clean.

I went over here this morning with my coworker to see if we could purchase one of those HP Touchpads for $ 99.
I am planning on getting the Ipad 2 anyway, but I thought I would give the HP touch pad I try.
The dude at the store started barking at everybody and threatened not to sell any touch pads if we do not form a line correctly even though we were. Totally unprofessional.
He also claimed they only had 3 left.
We drove all the way from the airport to Goodyear because the agent that we spoke to on the phone said they had plenty of them. What a waste of gasoline!
When we arrived there, the guy working the door informed us that they only had 3 left. However, we saw that they were letting some people in before opening and leaving with a bag of touch pads.
Obviously they were probably letting their friends in to buy them first, so they can resell them on craigslist at a higher price.
We left without even waiting in line, and I am glad we made the right decision.
After reading the online reviews, I am glad I did not get an HP Touchpad.
I feel sorry for the fools that bought one because there’s really not much you can do with it. (LMAO)
85% of Hp Touchpad applications are paid versions. You cannot even get a free calculator or dictionary.
Its front camera is not able to take picture either. What a joke!
It is obviously poorly designed Touch pad, and even if I see one on craigslist, I would never buy one.
I am getting an Ipad 2 next week in Portland. At least I will be able to buy it there with warranty plus there’s no sales tax!