Budget Car and Truck Rental

I am very disappointed with my recent experience renting a car from Budget car rental. This is the first time I’ve used Budget and I was surprised by how rude and abrasive the front desk agent Giang was. We asked if she could show us the car to make sure there were no damages and she said no. In addition she had a negative attitude and got very cold and terse when we turned down the offer to upgrade our car or get additional insurance. We left feeling very turned off by the whole experience and very upset.
I would never consider renting from Budget again if this is the type of customer service they offer. We have used Enterprise at the same location and they were so much nicer and even called to check in on how we are doing. Don’t use this company to rent your car!

Seriously the best rental service at a Budget location ever. The SB airport staff was incredibly efficient, helpful, friendly, and I am a fan. Thanks so much!!!

I prepaid a mini van for a week, yes I did get the upsell, even to the point that I wondered if they even had my mini van that I NEEDED. Well they did. The week went by and I dropped it off only to realize that I had left my bank bag in the car the next day. There was not much money in it but money is money and I wanted it back. I was worried because I had not received a call stating that they had found it so I assumed that it had hit the road. At the counter my wife (I was at work) made some inquiring comments and after 45 minutes my bank bag suddenly appeared. The fact that they never called me and that it took 45 minutes to «find» my bag makes me wonder how honest this company is.

All the complaints you see here, all true. Very true. They are complete jackasses. You will not get the car you prepaid for, you will get hard sell tactics to upgrade (which they will tell you paying extra is savings, and which they imply at first is your ONLY choice), and they will bully you about insurance. Pass on this operation, which is also AVIS.

The most TERRIBLE experience I have ever had with car rentals. The car rental sales associate named DANIEL MENNA is a real LIER. (I can’t be polite about this, he is an asshole!)
Basically, he wants to give you a cheaper car for more money instead of giving you your online purchased deal with naïve lies and he changes his word continuously assuming you are a dumbass. He took me back and forth for TWO HOURS and upon my disagreement with his suggestions he would have a nasty attitude. I was trying to be nice to him coz I just wanted to hit the road asap.
Two others costumer separately told me good luck with this guy!
Story:
I rented through priceline an intermediate dodge.
Lie 1: Daniel said the compact hyprid prius is an intermediate car and insisted on having me pay more for that car. (While I had told him I was close to death with compact cars on windy highways.)
Lie 2: Daniel said the intermediate dodge that I had rented is a compact car and it does not have auxiliary. (I went out without telling him and found out that it had both AUX and USB!)
Lie 3: When he was forcing me into prius, I asked about a mazda car, he said that one is compact, but prius is not. Later when he realized I don’t want prius and insist on the dodge I have reserved he changed his word and said that mazda is an intermediate car and I should get that.
Lie 4: Because I didn’t fall for his fake deals, he made me wait even 20 more mins because the car needs «oil change». I was standing next to the car the whole time!!!

I was going to be in town for a week and needed a cheap mode of transportation. I wasn’t going to need anything flashy. So I reserved a car through a popular travel website. When I arrived to pickup my car, it was truly torture.
All they wanted to do was upsell. First, they attempt an appeal to personal vanity. How about an upgrade to a Ford Focus? First — a Ford Focus is considered an upgrade? Second — on inquiry, I found that it was an extra $ 5 a day. No thanks, I’ll just take the car I reserved.
Next they hit you with then guilt/​fear lecture. How about all insurance addons? Are you sure your insurance will cover this? Yes. I carry excellent insurance.
When I finally said ‘no, just the reservation as I as reserved online’, the agent got very cold and completed the transaction. The whole process should have taken three minutes, ended up taking closer to fifteen.
Seriously Budget. Where did you hire these guys? Was it the local cable company or BofA? They just exude sleazy salesman. I just want to rent a car, not buy one.

Hard to locate, if your not flying into SBA with little signage. Otherwise its small, the people behind the counter are nice and you get a decent rental car. A-​OK