Glyndon Lord Baltimore Cleaners

$ 10 for one pair of pants to be cleaned and then they even do that wrong– ironed a crease on them when clearly it was not necessary! Unless we’re going to time travel back to 1970. What a waste of my time money and energy will never use this dry cleaner again! Oh don’t forget the 5 day wait because they have a «service» that has to pick it up and bring it back — they didn’t offer me any drop off service from my home or business… I had to go there and drop it off myself and go there and pick it up myself so what is the services that I’m paying for? Not my problem they have to have a service come to them and pick it up and drop it off really? Save your $$ and time and skip this place!

Glyndon Lord Baltimore Cleaners is a very friendly family run business. A HUGE perk is that they will pick up and drop off drycleaning FOR FREE at most neighborhoods in Baltimore!
So my experience: Well its 2012 and everyone emails/​texts nonstop. I expected some sort of communication after I left my dress with the doorman for them to pick it up. Instead there was NO email/​voicemail, nothing. I had been told before the pickup that my dress would be ready on one of 2 dates, and was also never updated on that. For all I know they could have never received it. They were also extremely difficult to contact as their manager was out of town and I was left only with a phone number that took me to a voicemail with 100 different prompts (again email age people!) After I followed all those prompts and left a voicemail, I did receive a call back with the information I needed (like pulling teeth!).
That being said, let’s get down to business-​the quality of dry cleaning! I used them for my wedding dress which was complicated with a very poofy, voluminous bottom. They had my dress for over a week and when I received it (it was returned on time), there were sadly still pieces of GRASS on the bottom. Now, my dress has many different materials and is complicated… but that’s why I went to a professional dry cleaner. Also was unhappy to find out that the tiny buttons that had fallen off were not replaced. They are a specific type of button, so now i have to take a trip to the tailor? Disappointing.
Overall:
5 stars for friendly & for family business
2 star for lack of communication and frustration
2 stars for quality of drycleaning