Glenwood Suites, an Ascend Hotel Collection Member

If I could give this place NO stars, that’s what they would get. My fiancé and I were traveling through to get back home and needed a place to stay for the night. We had some friends to visit in the area and by the time we made it to Glenwood, it was after 5am. I called, while on the road, to talk to the front desk regarding rates and accommodations. I was connected with Tara. I asked, since we were checking in so at 5am, if we could possibly have some sort of discount as we still planned on checking out at the time set by the hotel. Tara said that was not an option. I said alright and then asked if it was possible to have a a later check out time, such as 1pm versus 11am. This was a Tuesday, not the weekend. Tara said «Absolutely not, we don’t cater to people like that.» I asked to speak to a manager so I could maybe speak to an adult and not a child. A manager was not available. I then asked Tara if I could book a room, because by this time we were so tired after driving 16+ hours. Tara said «No, that she was the only one there and that we could book when we got to town.» I asked how many rooms she had left and she said 2. I asked again to book to ensure we would have a room when we came through, and not risk the chance of someone coming in a needing a room then us being out of luck. Tara again said no, and that «The room would be waiting for us when we got to town.» So I asked «Well what happens if two customers come in and need rooms?» Tara said she would «Sell them the rooms.» So I again asked to book and she said «No.» I told Tara that she was refusing my service, she insisted she «wasn’t.» I then said I will be calling back tomorrow to speak with her manager about her poor attitude and customer service. What a rude girl!

Very nice clean hotel. Best free breakfast. Pancakes, waffles. Sausages, biscuits and gravy, etc.

I see that these stars that everybody has given this hotel have been 4 and up… I will warn you they will switch your rates and they will play with your reservation to benefit their highest peak prices… If your reservation does not fit within their highest peak prices and times they will change your reservation and mess with you or simply give you a bill that is a couple hundred more than you expected, beware people… I personally have not stayed there… But gave a anniversary gift to get away for the weekend to my close friends… To my dismay I was extremely embarrassed as my friends were treated horribly. And after being given the room that we purchased they were left with a huge bill that was not expected… only to be regarded very nastily by the front desk person Carry who was extremely rude to them and it was their anniversary… And a gift… sad… I expected more

This is a great place to stay. Heath in the front office is a great guy as well. A very clean, inexpensive, hotel with wonderful staff. I would recommend this hotel to anyone staying in Glenwood Springs. We will definitely be back!

For the price that we paid (~80/​night), I wasn’t expecting much but Glenwood Suites definitely surpassed my expectations. I slept like a baby in a comfortable king-​sized bed. The bathroom was not only perfectly clean but there was so much counter space for me to lay all of my bathroom junk on. The room even had a sofa to lounge around! It’s location is perfect as it is minutes away from the Hot Springs Lodge.

This is such a great place to stay. The hotel was clean and comfortable. Prices are great compared to other hotels in the area. The staff was really accommodating and helpful. The breakfast was actually pretty good for a hotel breakfast. The town is really neat. It is on the bus route for Glenwood springs so for $ 1 you can relax and ride the bus around town. It was such a nice relaxing hotel.

Pros: Very clean, easy check in, and good hot breakfast. It was very quiet.
Cons: To access the pool and hot tub, you must go across the street to the quality inn. There’s limited parking spots, and several cars that take up two spots. So you may want to get a to the hotel early during the weekends and don’t expect staff to address the issue.

I loved this hotel, and I have stayed at about 6 hotels in Glenwood. It has the best view of the mountain, its right next to the river if you want to walk or run to get exercise. Gas station also in close walking distance. The hot and cold breakfast has everyone you will need in the morning which was a MUST for me! Quiet, clean rooms. such nice staff. love love love this hotel!

I have stayed at this hotel three times in the past year and cannot imagine staying at any other in Glenwood Springs. Huge rooms with awesome bathroom and Jacuzzi tub and comfy beds, big and varied breakfast, convenient yet quiet location, and amazing room views of the mountains. Looking forward to my next stay!

We got a groupon for this place, which always leaves a question mark as to quality, but we were very impressed. First, they upgraded us from a regular room to a 2-​bedroom suite with a kitchen and living room (always helps in a review!). Not only that, but the customer service was great, the breakfast was plentiful and delicious, and there were a bunch of amenities available. There is no pool on site, but guests have access to the pool at the hotel directly across and non-​busy street. Beds were comfortable and everything was clean. I don’t have any negatives about this place — We will definitely be back!

This place was amazing. We had a suite with two kings. Each room had its own flat-​screen TV. The beds and living room (which also had a TV) were comfortable. The room was clean. The bathroom was huge. And there was a full kitchen – stove, fridge, microwave, dishwasher, dishes, pans, the works! We wanted to stay longer once we saw the room.
Plus, they had the biggest free breakfast I’ve ever seen. There were two buffets – one for hot food (sausage, eggs, biscuits and gravy, potatoes, DIY pancakes) and one for cold food/​pastries.
Our destination was Aspen, but we stayed here because it was more affordable than the rooms we were finding there. I’d definitely stay here again.

Nonsmoking hotel with elevator, clean halls and rooms, climate control worked great, staff and manager professional and friendly. Walking distance to gas station, DairyQueen and pretty scenery. Would totally stay here again.

Totally worth every penny! Good location, nice and professional staff, very clean! Stay here — Carrie and Ray made everything work perfectly!

Fabulous place to stay. My family & I stay here every summer and enjoy the hot & cold breakfast as well as cable TV in the evening go relax. Beds are comfy & topped with a goose down comforter. Only complaint is that parking is limited when the hotel is full.

I love this hotel. I ended up staying in Glenwood springs last night and booked an express deal on priceline last minute. Including taxes, fees and cost the room was 67 $.
Front desk: The lady at the front desk was very friendly and helpful, although she seemed really lost? Also noticed 24 hour complementary tea and coffee in the lobby.
Room: My room was spacious and clean. They offered a variety of toiletries and the bathroom was clean. The bed (pillowtop?) was comfortable and big (king). The room stayed nice and cool and I didn’t have a problem with noise.
Breakfast: (–1 star) The breakfast was terrible. I ended up leaving and getting breakfast in town. The eggs were powdered eggs (extremely watery and tasteless). The mystery substance– I’m guessing was possibly hash? I couldnt get past the look of it to even try it and the milk they had put out had a sour taste. I would say stay away from the breakfast!
All in all I will definitely be back. Good value!

Wow, very happy with this hotel! I stole this hotel’s $ 40 a night rate from the Priceline «Express Deals». When staying at a hotel, I only ask for a few things: cleanliness, friendliness, and decent looks. Glenwood Suites met all of my expectations for this price point.
I want to address some things others may overlook when trying to decide on this hotel. First, this hotel is about 2.3 miles from the downtown area of Glenwood. If you do not have transportation, this is fine because Glenwood Springs does have great bus service and the stop for the bus stop is about a five minute walk from the hotel. The bus service is $ 1 for the entire day! You can still walk to town if you wanted exercise because there are sidewalks the entire way there. There is ample parking if you do have a car as well. Secondly, this hotel is seated right across the street from the Colorado River. Thirdly, there is laundry machines on the second floor (didn’t check out the other floors to see if they each had them) so you can clean your clothing if needed. Another great feature of the hotel is the free breakfast. We didn’t take advantage of this because we like getting out and trying Glenwood’s eateries, but they serve cold breakfast in one area and hot breakfast right across, so you have choices. Another cool item to mention is that our room had a balcony with a chat set of furniture. This made the room feel a little more special because the rooms are vanilla. Lastly, the staff made this stay what it was… specifically the front desk staff that seemed to enjoy their jobs and make people feel at ease. I watched one interaction with a lady who was worried about the rate of extending her stay and the gentleman who worked the front counter advised her that he took care of and honored the price of her previous nights.
Overall, great hotel for the price. Don’t overlook this hotel because of the location. It really made us branch out and explore more of Glenwood Springs.

We stayed here in November of 2014 but forgot to give our review.
We arrived on a Saturday and were upgraded to the two bedroom suite which was great. Our kids were thrilled to have their own room.
Unfortunately we had car trouble and ended up having to be towed from the lot. Because of this they allowed us to have a late checkout and were accommodating to our three kids getting antsy and impatient.
They agreed to allow our car to remain in their lot for an extra day if necessary as well.
We plan on returning this summer to complete our trip minus the car trouble and are planning to stay here again.

Clean ! Easy check in, great price, good free breakfast, beds comfy clean, showers nice ! Driving through town for friends wedding. Would stay again ! Great service !

Came in late on a Wednesday night in early September and got a King bed room for $ 84. Turned out to be a 2-​bedroom suite with kitchen, living and dining areas. Both bedrooms had king beds. 3 flat screen tv’s in the whole place. Huge walk in shower and separate spa tub. It was clean and very comfortable — wish we had a week to spend there! The grill just across the highway had very good food, which is good as this place is out of town a bit. Hot breakfast of scrambled eggs, some kind of hash, hash browns, biscuits and gravy, as well as pancake and waffle machines, cereal, muffins, etc. Coffee was fresh ground so delicious. Staff was very pleasant.

Glenwood Suites is that boy you dated in high school that had all the potential to be amazing but lacked the follow through. For the purpose of this review, I will call Glenwood Suites «Glen».
I ran into Glen on a bright, sunny afternoon in the springs. Because I was with my mom and grandma, Glen had to be polite and charming when we first met. He even seemed like the type of guy that would carry my bags!
Sure he had some small quirks when we first met, his pool was at his «sister» hotel across the street. Ok, this is a little shady, but his appearance made up for this.
Heck, Glen was even charming on the way up to my room for the night… until I opened the door and Glen’s potential got swept under the (torn) rug. It wasn’t even the right room! At this point I started to realize that Glen’s attention to detail was lacking and that this may not be the man of my dreams like I thought he was.
When confronted, Glen apologized and took me to the right room… could this be a glimmer of that sparkly potential I saw when we first met? The room would suggest so! The two queen sized beds were comfy. There was even a bunk bed that I could sleep on and have my own space! The potential is back ladies and gent…*SQUEEK…and there it goes again. If I wanted there to be an announcement every time I moved in bed, I would wear a bell around my neck.
So, Glen, this is where it ends. We had one uncomfortable and awkward night together and that is it. Don’t worry, I will leave you with 3 stars just so that I don’t crush your self esteem too much. Keep working on your follow through and someday you may just realize your potential.