Burlington Coat Factory

I went several times within a couple of weeks each time purchasing many items. Every time I got home wondering what happened to a few items I paid for. I went back and there was nothing in lost and found. When it happened a third time I had them review the tape and sure enough they were placing items back in the overstock basket after they rang them up. So I paid for items they kept going back in their shelf on numerous occasions. I’m quite disgusted every time I drive passed there.

WORST CUSTOMER SERVICE! My wallet got stolen and i asked the manager to review the tapes. She said she didnt have enough people working to do that. Asked me to leave my number and didnt even wrote down my name or the description of the wallet. She was really rude. I asked them to put my stuff on hold for a couple of days given the situation and they refused to do it for more than a few hrs. She said the second shift would look at the tapes and also would look for it while cleaning the store. When i called the 2^nd shift manager was not even aware of it. She said she didnt have the time for that! I wasnt asking them to pay me back! Just for some help since it happened at their store! Because of how they handle the situation, i don’t doubt it was one of the employees involved!

I love shopping at burlington coat factory, however this store location never seem to have anything in the right place and the lines are always so long… the one I go to is in arlington heights best one in my opinion

I went here twice, for over an hour each visit, and still didn’t find a coat. There is absolutely no organization — just about 6 aisles of women’s coats. The first time they were somewhat sorted by size (as they are supposed to be), with plenty in the wrong place. The second time the sizes were completely mixed.

I have nothing negative to say about my shopping experience here. This is the biggest Burlington I have yet to visit. 2 floors, and ample space. The selection was average, and the customer service was good. I went there late, about 30 min before close, and the store was not so busy. I had no problem navigating through the racks, and the staff was friendly. Two enthusiastic thumbs up for a pleasant shopping trip.

Customer Service Sucks
Gift was for $ 25 never used it when it was scanned said $ 16.75 no one could tell me where, how, location, item purchased to figure out why. Cashier, manager couldnt help me & 800 number on the back of my BCF Gift card said they don’t work directly with B.C.F. WTH!!!
& all shoes were in wrong boxes and wrong size & color. Told the Manager so she could know about… cuz helpful me thought she would fix it for customers. Instead she blamed the customers for doing it.
NEVER AGAIN

Got a gift certificate for Christmas for a winter coat. Selection was tiny and looked like it had all been returned – dirty and wrinkled. They also misled my husband on how much he needed to get the certificate for so he overspent. The clerk suggested I just buy something else. Stay away. Or don’t buy any gift certificates. The associates aren’t helpful in the least.

I don’t have anything against this store. The ladies at checkout were super nice. Problem is I just never find much at this location. It’s organized so cant say anything about that. I just can’t give them more than 3 stars… I mean it’s Burlington and not a special location.

I can’t say I’m a HUGE fan, as it’s a bit hit or miss for me. However, if you look, you can find some good gems. I just wish there were more gems to be found. I find the overall merchandise is somewhat generic. Not as fashionable as I would like. I feel like years ago, I found better stuff. Admittedly, I live in the city, so I don’t visit this location as often as needed to probably see the merchandise turnover. If I did, maybe I would find some better stuff. However, if you are in the mood to find a hidden gem for a bargain, this is a good option.

I was pleasantly surprised with this store. It really is more than just coats!
I had no idea that Burlington Coat Factory had so many nice special occasion dresses. I was looking for a dress to wear to a wedding and was pleased with all of the options this store had. I was a little disappointed that they didn’t have my size in a couple of the dresses I liked, but that’s common at any store.
Also, this store was much more organized than I had expected. I know some of the other Unilocal compared Burlington Coat Factory to Marshalls or T.J. Maxx, but to me, Burlington is a notch or two above those other stores based on cleanliness, size and organization. At Marshalls or T.J. Maxx, clothes are stuffed onto overcrowded racks that are difficult to sift through. Burlington Coat Factory had its share of those large, long racks, but they also had smaller racks, which helped in the presentation. Also, I didn’t feel like any of Burlington’s racks were overcrowded, and the clothes seemed to be in better shape and not handled as much as they are at Marshalls or T.J. Maxx. This Burlington Coat Factory is huge in comparison too.
I thought the prices were great at Burlington. They’re definitely cheaper than department stores. I got a dress for $ 40, a sweater for $ 25 and shoes for $ 20. I thought the sweater was a little overpriced, but I liked the discounts on the other stuff.
Another thing I liked about Burlington Coat Factory was the dressing rooms. There’s no limit on the number of items you can try on at once. I hate how you’re limited at T.J. Maxx or Marshalls. It’s annoying have to make multiple trips to the fitting room just because they have a limit on the number of items you can bring in.
The customer service at Burlington has room for improvement. While I was waiting to check out, a large line of people formed behind me. It took at least five minutes to get another register opened, and the cashiers weren’t very fast and didn’t seem to fully know what they were doing.
Overall, I liked Burlington Coat Factory a lot. I liked the selection, the cleanliness and the prices. I will definitely go back!

They have jeans, shirts, dresses (cute ones for little kids), lawn ornaments, baby ‘gallons’ of milk bath, purses, colorful clothes as far back as the eye can see…, few cash registers, a lot of old strange people shopping there, an upstairs with coats… and no one shopping there.
Which amazes me. I truly thought that they were going to have a GREAT jacket/​coat selection. They had some nice-​ish wool women’s long coats and all of their coats are pretty decently priced, but that is if you can find one you actually like. Their leather jacket selection is pretty crappy considering it’s a COAT FACTORY and they don’t have any motorcycle jackets sadly. Their normal clothes too are discounted, really great bargains. I would recommend you only shop here if you’re alright with looking like you spent a little less on your wardrobe, because you did.

This place tires me out.
There is no mistaking that there are a lot of great deals to be found at Burlington. And I’m sure with ample time on their hands, this is the place to shop for the ultimate discovery.
What you can expect — A wide variety of clothing, shoes, linens, décor, and of course, coats. A good portion of their products are on the higher end of quality but served up to you for a much lower cost.
What you shouldn’t expect — Don’t plan on finding your golden gem in less than an hour. This place takes time. You have to be committed to looking through a lot of junk to find the true diamonds amongst the bunch. Not that any of their products are bad — but their variety is so vast that you have to sift through so many styles to find what interests you.
I cannot compare to other locations as my last Burlington experience was nearly ten years ago. However, I will say that I wish they would do a bit more cleaning and put some additional thought into the flow of the store. Given the nature of this beast, it is already very intimidating. I feel this is added to by the chaos. They also need to be more careful in the shoe department. It was a total mess and I nearly tripped trying to manage walking through the jungle. I also found that several shoes on display do not actually exist in boxes below. This is a little too bait-​and-​switch for me.

They should change the name; it’s not just coats. Really, it’s very similar to a TJ Maxx or a Marshall’s — both in discount pricing (Burlington claims 60% off retail prices) and scope: mens’, womens’, and kids’ clothing, toys, accessories, shoes, home décor and linens.
I’ve investigated the womens’, kids’ and shoe sections pretty thoroughly. They carry designer brands, although I found better offerings for kids than women. I went in seeking a sweater for me and came up empty. I saw brands like Claiborne, Sag Harbor and Alfred Dunner — and maybe I’m too picky, but a lot seemed too old lady-​ish for my tastes. I’ve had better luck for me at resale shops.
They did have a lot of designer and dressy kids clothes; good choice for fancy occasion wear (Easter dresses galore). Got some Dora pajamas for $ 9 and a Dora t-​shirt for $ 5. If you want casual basics for cheap, you’d be better off at a Target. Also, they have a respectable section of toys, books, DVDs. But be sure to inspect closely; books may be beat up, missing sticker pages, etc.
The main issue here is that the sections are haphazard and disorganized. Sizes out of place. I spent 25 min. in shoes looking for size 7 (the sign «Size 7» is a guide, not a guarantee). It’s irritating to spot a cute pair and find they’re the wrong size, in a mismatched box. I found one size 7 pair in the size 10 section. Same holds true for clothing.
So my caveat is if you have time to search, you stand a better chance of scoring. There are deals to be had, but you may have to look pretty far afield.

This is a really good place with amazing bargains. The store is a little messy, but if you look through the things, then you’ll b sure to find some great clothes. Also, their selection of shoes are very good. Although, it is hard to find employees when you need help.