The Coach Store

So I found a really nice wallet here that I wanted. It had a stitch sticking out that wasn’t right. So, the associate, a couple of weeks ago told me they’d get more. I came back. Rushing. 8:50PM. They didn’t get more. We can ship it to you, this is how luxury brands FAIL. If you tell me you’ll have more, get more. It was the exact same wallet I touched here weeks ago. Nasty.
They think we should buy stuff that’s been on display for weeks? Yuck yuck yuck.

Had an experience of ordering an item and then being told later that it was sold out. Plus my card was charged for a separate transaction which wasn’t authorized by me which is fraud. I don’t ever plan on shopping here again. I don’t know how they do business but they lost my business.

I went to this store today (3÷28÷15) I did not like this location’s customer service. As I walked in the store, this lady, I am assuming was the manager on duty for the hour, or etc. She was talking to the associate, as I walked in the manager greeted, but it was one of those robot — like greets where you would hear that same greet in almost any store. I thought that Coach were more professional with their clientele and make more effort with the greetings.
Anyways, after when she greeted me, she continued her conversation with the associate. They did not even ask if we were needed help with anything since we were looking at a specific item for a bit. Long story short we left and came back and decided to place an order of that item in a different color. This time there were two of the associates I believe (one of the guy was here from the beginning, he was the african american guy). He was talking to the associate the whole time as well and this time there were multiple customers in the store. When I asked to order, my mom told him that when he was done talking that he should help us order it. Then gave me the ipad and told me to fill out my information myself. I thought the workers were suppose to fill the information out for the customers. In that case, I could have just done it myself at home, and we do get free shipping anyways.
My mom was not happy because of the customer service and the fact that they told us to fill out the information. We had never experienced this where the service was terrible, and that we had to fill out our own information.
Regardless if the conversation was about work or not, it was still very not professional to be talking while any customers were at the store.
Will not return to this store for any purchases.

Went today to by a purse for a present. Jason helped me out right away. Quick and easy. Even wrapped it very nicely for me.

Macy’s had the same purse at $ 94 less!!! exact same style number. I asked if they price match and the answer was «no». I was doing a Christmas gift exchange or else I would just get it at Macys. Do your homework and save money (alot of money) before making your purchase.

After looking at handbags online. I went to the store with the intent of buying a Christmas present. However, I didn’t recall the name of the model. I looked at the picture long enough to remember the basic size and shape of the purse. When the salesgirl asked what I wanted. I said I’ll tell you when I see it. I noticed she had an I-​pad with the catalog online. However, she did not offer to let me browse thru the pictures. She just put away the I-​pad and half-​heartedly began asking for a description of the handbag. After spending less than a minute helping me. She just walked away.
After receiving such lousy service, I decided to go to the Apple Store and purchase another type of gift.

I was browsing online on their website and came across some purses I was interested in. It said they were not available in this store but I called anyway. Surprise, they had them and offered to hold them for me. I came the next day and they brought them out. I looked at the ones they set aside, browsed the store to see if there were any other options I was interested in. Great customer service and loving my new purse!

What can I say Coach has great quality, simple designed bags. I enjoy a Coach bag but still pretty pricey for my taste. If you have $ 400+ to spend on a bag, go for it. The staff is more than willing to help you spend all the money you want to spend. I can guarantee there it will not be crowded.

I do not like Coach at all myself but I come shop once in a while for my friends overseas because it’s cheaper in US. Employees here are the fakest I have ever met. Customer = Commission$$$$$$$ that’s ALL they think. Disgustingly fake smile makes me want to puke!
Last time I bought a $ 250 purse and he just put it in a paper bag with one sheet of tissue… NO BOX. Are you kidding me??? and my mother in law asked him to put it in a box… he gave her a look. Really not nice
Awful employees downgrade the company’s name. Coach needs to find better people to work for them with much more respect.
Coach is a junk. I hate Coach even more now. I would NEVER shop for myself.

I do not know what has happened to this store and all their handbags? I use to love buying all their bags before, i use to buy a new bag from them every time they came out with a new style and new color but now i do not like any of them. And this store is dead… I am only giving them 3-​stars because Coach is still a good quality handbag to own i just do not like any of their new designs.

This isn’t really an issue with the Galleria Coach store, but with the company itself. I’ve posted it here because it was purchased through this location.
My daughter gave me a Coach wallet for Xmas. I wanted a smaller version and returned the original to the Coach store in the Glendale Galleria. They didn’t have the one I wanted in stock, but they suggested I have one shipped to me. I agreed.
About a week later (no Express shipping provided or even offered), I received a brown paper envelope with the wallet. It was wrapped in some tissue… that’s it.
A $ 175.00 wallet, and Coach can’t afford to put it in a $ 3 box? I then sent a note to Coach, using their website. It’s been over a week and not a peep from them.
This experience has made me believe that Coach is now coasting on their incredible reputation and no longer feels they need to live up to the quality image they’ve established. I’m seeing more and more less-​than-​stellar Coach reviews on Unilocal which might support that theory.
I’ve patronized Coach for years but there’s a LOT of fantastic brands out there that are working hard to EARN a customer’s dollar. Coach has obviously forgotten «the devil is in the details» and it always will be.
I am SO over Coach

This is my ”go-​to” destination when i need anything Coach. The staff at this location is always courteous, professional, and above all friendly. Everyone remembers me by name and know exactly what im looking for.
If and when an item i need is out of stock the qualifying associate courteously asks me if the would like to ship the item back to the store for pick-​up or ship out directly to me. FREE OF CHARGE!
Liliana is my personal shopper and always keeps in touch with me to let me know of any upcoming events or promotions. She recently let me know about complimentary monograming! Who would of thought.
Thanks lili!!!

I turned 30 and just got a big promotion at work, I was thinking «I’m a grown up now– I’m gonna get a grown up purse.»
I saw my boss carry a terracotta Sophia, and I fell in love. So in to Coach I went.
So JC helped me, and she was super nice, super sweet. But a higher end purse called the Madison carryall caught my eye. They didn’t have it in the terracotta at the store and she happily ordered it online for me to be sent to my house.
It arrived within 7 days, as promised. But the Coach sign was askew. I asked my husband if he sees it, and he said. «yeah, it’s five degrees off.»
So in to the store I went. Well. this is where it got ugly.
This girl, not JC (and who should remain nameless cuz I don’t want her to lose her job), was not happy I was returning it. She said «I don’t see it» when I told her the symbol was askew. I was like. whatever and started looking around and trying on the purse. Another sales person was nice though. she was helping me out. because I went back to the Sophia and I couldn’t decide between the Sophia and the carryall. And she was like. «the carryall carries your ipad. I think it would be more suited.» While her colleague was just looking unhappy I was returning it at all.
So I decided on the carryall. The girl offered no apologies for the inconvenience because she thought I was making a big deal out of something she didn’t «see.» No express shipping, no discount, nothing. I had to wait another 7 days for the same purse.
7 days later, the second purse came. And again, the coach sign was askew. I called the Pasadena one this time, and told them what happened. And they said. «oh really, bring it in and we’ll assess it.»
And you know what? What a difference! Like I came in, the girl agreed with me right away that the sign was «falling off», and let me play with the purses while she did the transaction. She showed me wallets, told me oh here’s some new colors. in short, she made shopping fun. And she apologized for the inconvenience. And she offered express shipping so I could get the third version of the same purse in three days.
There ya go, Glendale Coach! That’s why you got a 2 star. Because of 1 person not making shopping fun. Unlike Pasadena Paseo Coach, who makes shopping super fun.
And don’t question my returns, okay. I paid $ 500 for a purse, sue me if I want it perfect. You’re high end, you should have standards for your products. And your service for that matter.

wow!!! Just had a great experience at this store… Nicki the manager was so sweet, and funny. We bonded while trying to help my girlfriend pick out a bag. I don’t know what that Valerie M chick is talking about. My girlfriend is African American and as she was shopping with Nicki I thought she was about to leave and the two of them go get lunch with out me. She was soooo personable and friendly I would shop there any time. If you are in the market for a bag go see Nicki at Glendale Coach, she will help you make sure you leave with the right one.
Before you believe what crazy Valerie M has to say about this store, read the rest of her reviews… she clearly is a very unhappy person… the opposite of Nicki, who is friendly and down to earth… NICKI YOU ROCK!!!

This coach store has limited stock on hand… Every time I’m there they have to ship… I’m better off ordering on line!!!

This place is a disgrace to the Coach name. I recently went here with my colleague last week and bought 2 Coach bags. We were told one of them was not released and no one had it but it could be pulled from the back. So, we got excited and happily bought the gathered, leather Sophia bag.
What happens? We go home and BAM it’s on EBAY… EVERYWHERE! Not released, my ass. The sales guy lied to us. Went back the next day to return, the manager, Nikki, was completely rude. Treated my colleague, who happens to be black, like a second-​rate shopper, when she is an attorney. My colleague asked for help with bags, and Nikki kept rolling her eyes, but happily helped anyone else in the store. Needless to say, Coach is not on our list anymore.
My colleague and I were treated with such poor attitude and even hints of racist undertones in her remarks («Um, this one is $ 700.00, I don’t know if it is in YOUR range») Oh really? Well we will take our business elsewhere. Just for FYI, we had to take this incident up to corporate and the district manager, Jenifer, has proven to be no help. Thanks a lot Coach… suck it.

I got a fabulous yellow purse as a birthday gift. I’m just glad that I wasn’t the one in there to buy it.
Had a strange experience when I was pregnant, and ever since then I’m not too big of a fan of this Coach location. Ok, so I had put on a few pounds and was into my 6 month of pregnancy. The woman who greeted me as I walked in asked me if I was having twins. When I answered «no», she went on to ask her co-​worker «Doesn’t she look like she’s having twins?». The co-​worker then agreed.
Come on people! You don’t tell a pregnant lady that she looks like she’s having twins, especially once she’s made it clear that she’s only having one!!! Just because someone’s pregnant doesn’t mean you can freely comment on their weight.
Ok, now I feel a lot better after getting that off my chest.
FYI, I have a beautiful 10 month old and I’m back into my pre-​baby clothes :)

Not the «noses in the air sales people» that I’ve experienced at other Coach stores, even Coach outlets.
Sure, you do get that general greeting, «Welcome to Coach!» But here, they go out of their way to cater to you. «Is there anything in particular you are looking for? Why don’t you try this and see if it will better suit your needs.»
Three times I have wanted items that they didn’t have at their store, so they checked which stores had them and all were delivered to my home free! Once, I even received a hand written card from the saleswoman, Lisa, who handled my transaction.
I’ve been to the Coach in the Paseo, Hollywood & Highlands, Beverly Hills and they wouldn’t even give me the time of day… at least here, I know my business is appreciated. And as soon as I enter, «Hello, Theresa-​how are you?»

The service here is absolutely horrible! You can expect the basic «Hi, how are you? Is there anything in particular you were looking for?» I paid for a leather bag there, and then just STOOD THERE. The person who rung me up didn’t even bother to tell me that I had to wait for them to find the bag in the back to give to me. I was waiting there for a good 15 minutes. I had to ask another employee what the heck was going on. I showed her my receipt, and the BAG WAS SITTING ON THE COUNTER THE ENTIRE TIME AND THE MAN WHO RANG ME UP DIDN’T EVEN BOTHER TO HAND IT TO ME.

Shopping at the Coach store for a dude can be quite a daunting task. All I wanted was a new wallet for my dad.
Thankfully enough, I was assisted by an associate named Donna and it made my experience swift, convenient, and very pleasant. Just the way I like it. I couldn’t have drew it up any better.