SimonMed Imaging

I cannot say enough about the supposed bedside manner of the doctor reviewing my test results with me. Let’s just go with uncaring & unfeeling. She may as well have been talking to a rock and she certainly didn’t «listen» to me.
There’s more, broken down, outdated machinery, double and probably triple booking causing extended waits. BBB gives them an «F» rating. Mostly billing issues. Just don’t go here.
UPDATE: What I didn’t say in the earlier review is that during a routine procedure, placing markers for surgery, the machine broke, electrically zapping me. The procedure ended abruptly and I was sent home without markers, without needle biopsy and most certainly without any explanation. The Simon Med documents all say the procedure was completed, but the surgeon’s documents, as well as my personal experience, tell a different story.
I spoke with the office manager prior to writing this review. To date, 2 weeks later, I’ve not heard back, but she assured me she’s «looking into this & will get back with me.» I certainly have nothing to say to Simon Med’s social media rep. Seriously — DON’T GO HERE.

I waited about 30 minutes to go back which to me wasn’t long at all since based on previous reviews I figured I would be waiting longer. The tech was super nice to me and to the elderly woman who went after me (while I waited for my disc of images to burn). The woman was a bit feisty but the tech was nice and patient with her the whole. It’s been a while since I have witnessed someone be so charismatic in the medical field like she was. I hope this facility really appreciates her.

Read the other reviews. This place is fortunate to have an average as high as they do. They certainly do not deserve it.
Many of the other reviews deal with scheduling and billing. I had the opportunity to experience both of those deficiencies.
1.) Scheduling… I had scheduled for a specific time. They called me a day later asking if I would like an earlier time. No, thanks. The very next day, they called AGAIN trying to get me to reschedule, basically saying if I did not I would have a severely long wait at the originally scheduled time. Makes me wonder what the point of my original appointment was.
2.) Billing… My orthopedic had said he would get pre approval from insurance for MRI, and SimonMed is in my health insurance network. Long story short, SimonMed tried to bill me about $ 500 at the appointment. The receptionist was extremely evasive as to providing a reason, but when pressed, she did say my insurance denied the approval. I asked her to call the provider number on the card o double check, as I had been told there was a pre approval. She refused to do so.
At a minimum, SimonMed should have let me know about this before rescheduling things and driving as far as I did for the appointment. Beyond that, once I was there, some cooperation to try to contact the insurance company to verify it was denied would have been nice.
As it turns out, I am told from my insurance company that they did NOT deny coverage. Could it be that there was a communication breakdown between my insurance and SimonMed? Definitely. However, as I stated above, they should have let me know that information…
SimonMed does indeed have issues with scheduling and billing as the other reviews said. I would like to add their customer service is also very poor.

This review is for billing. I had a mammogram done in Sept. and the receptionist had all my insurance information on the referral form from my primary doctor. The exam was to be covered under a well woman exam. I have never paid anything in the past for this particular diagnostic test. I have also been using Simon med in the past. Three days ago I received a bill in the mail from Simon Med billing Dallas Texas stating that I owed $ 596. Bill stated that they have contacted my insurance company –the name of my insurance company was listed on the billing statement –and yet it also said that I am responsible for the balance due. The balance due that was circled in red ink was $ 596. I called the automated system but the only thing the system would let me do would be to pay the balance due which again was stated is $ 596. Being frustrated with the automatic system I called the next day to speak to a person .I was placed on hold for 10 to 15 minutes. Opera??? Then when I asked about this bill and the gal looking at my records she told me that the bill was sent in error! In error! If I was a senior and I’ve gotten this bill I would have been nervous about not paying it and I would’ve paid the $ 596. The nerve of them to say it was sent in error. I asked to speak to supervisor but there was no one available. I then decided to call the Glendale office where this mammogram took place and asked to speak to the billing department there. I shared my story with the person I talked to and when she gave me the runaround I told her I wanted to speak to a supervisor because I thought this was truly an unacceptable statement and I was going to report them to the Better Business Bureau and also to the Arizona Attorney General. This looks very much like a scam just to get my $ 596 plus to get payment from the insurance company. I waited on the phone to speak to the supervisor who after 10 minutes and said the supervisor was unavailable and to try again the next morning. I called the next morning and spoke to a gal in billing named Megan who stated that she would get the supervisor… again she was in a meeting and was unavailable. I was told that she would call me back –she had my cell number and I waited last night for her to call me back. No phone call. v” Very very unacceptable. I will be reporting this, as I said, to the Better Business Bureau and also to the Arizona Attorney General’s office. I hope that my statement on Unilocal helps because it doesn’t seem I can get through via the phone calls.
WATCH YOUR STATEMENT!

This place is awful. I first went to arrowhead location but their computer was down so they sent me to Glendale. I was told wait would be up to 55 mins but I ended up waiting straight up 2 hours when they announced that their X-​ray machine overheated and suggested I return the next day (Saturday) but to call first. Only problem is, they don’t answer the phone on Saturday. I ended up going to desert ridge on Monday. Better experience but X-​ray table couldn’t be lowered so patient has to pole vault while in pain to get on it. Tech said it needs a part but hasn’t been fixed. Miserable experience with simonmed overall and I will never, EVER, use them again. They have no respect for their customers.

I had a scheduled time for a CT scan. It was for a Saturday. After waiting for one hour, I aporoched the front desk. There the radiologist along with the front office personal where laughing and having a good time. When I told them I couldn’t wait any longer they said we could take you right back. The staff on Saturday are unsupervised and the experience was horrible. Beware of making a after hour appointment or a Saturday appointment. The location could careless for there patients or there time.

Unreasonable wait times, double booking. Greed at it finest. Save yourself the time go to any other imaging center or any hospital.

They tell you they’re running 20 – 30 minutes late but in reality it’s an hour and a half — at least!!!
Schedule an entire afternoon for the 20 minute service.
Plan the day like you going on a flight. bring music, lunch, movies, etc. You’ll still have time to do much before getting into your appointment here.
Extremely disappointed!

Really frustrating experience because the CT machine broke so they had a backlog of patients. As I had an appointment, it would have been a nice courtesy to give me a call. I ended up waiting for nearly an extra hour. That side, the technicians were extremely friendly.