NextCare Urgent Care

I saw that the company responded to my review below. I contacted them, trying to voice my frustration and concern. They never responded to my email. They posted that response to look like they care but obviously they do not or they would have taken steps to fix this problem. Beware

I recently had to be seen as a patient and the Dr. called me two days later to see how I was feeling. That’s excellent quality service! I also had to get X-​rays and received the calls of the outcome of both X-ray’s. The Dr. suggestions were to follow up with a specialist and provided a recommendation. I also appreciated being able to check in online rather than sit in a waiting room. I had a great experience considering that I was really sick. I appreciate the excellent customer service from the point of being greeted by the front desk, the triage nurse and the urgent care Doctor and the medical assistant in the back assistance with breathing treatments.

Liz behind the counter is efficient and fun to talk to. Kelly does the initial screening quickly and painlessly. Ron is the PA. He identified the problem and sent me home quickly with the proper medication to cure what ails me. I highly recommend NextCare.

Saw Ronald Raybon PA-​C today. 30 minutes from check-​in till seeing the PA. He came in asked one question (which I was not able to answer because he was then asking me to take deep breaths so he could listen to my chest) and then left the room. A few minutes later the medical assistant came in with a list of prescriptions. Unimpressed and will not recommend.

Incredible service! The wait time was under an hour and the Front Desk, MA and doctor were all kind, professional and had an excellent bedside manner. They took great care of me and I would highly recommend this facility to seek health care. Thank you Lianna, Daniel and Dr. Del Vergara! May God Bless each of you!

I will give them two stars just because it was quick to get in and see the doctor which you usually don’t expect that at an urgent care. However, I am extremely disappointed with the service. I went there because I had uti like symptoms. I have had several in the past and I know how it feels to have one. They tested me and said I came out negative for a uti, so I asked what it possibly could be then. They said and I quote «you might of just twisted you back.» I replied saying «uhm, I have scoliosis so I know what back pain feels like, and this is different. My kidneys hurt! And so feeling like I have to throw up and having frequent urination is also because a ‘twitched’ back?» The doctor replied «You have frequent urination because you need to sleep with no pajama pants on.» I told her I don’t wear pj’s to bed. So she replied with «well don’t wear undies to bed either.» I again replied with I don’t wear anything to bed! And she said «well it’s just the weather all women are feeling like this.» I said «hmm that’s odd I do work with all women and none of them have any symptoms like myself.» And she just shrugged. When I asked why I was sick feeling she just said it’s because it’s hot. She told me to take some Tylenol and get some rest.
That was probably the worst information I have ever received in my life! Plus on top of that I wasted $ 145 for worse information than Wikipedia, due to not having health insurance.
I now know why most people say that the doctors at urgent cares are usually rejects that couldn’t do anything else with their career. I am amazed she can even call herself a doctor.
A few days later I went to a different doctor, got tested for a uti and was told on the spot I had one, once they tested my urine and they gave me antibiotics right there and then. When I told her what happened at the urgent care a couple days prior she was flabbergasted.
(I usually don’t review places unless I have something positive to say about it, but I don’t want others to go here with the attention of actually figuring out what’s wrong and getting told just straight up garbage!)

We took our 8 year old son in, because her regular pediatrician was booked. Our son had a fever, along with a cough that caused vomiting — we explained that nothing over the counter was working. The doctor said there was nothing he could do. We wound up taking him into his regular pediatrician the next day. Our son had severe bronchitis that was possibly pneumonia. Needless to say the doctor completely misdiagnosed our son. Really doctor, nothing you can do? There are medications to at least treat the symptoms of his cough with vomiting.

Very long wait even if you do the online appt thing. They just pack you in to the rooms and don’t tell you upfront that it is going to a very long wait or that they only have 1 provider present. The best part of experience was the receptionist. Who was very courteous. Would not bother coming here again.

3 hours, 15 minutes– total time for an extremely simple physical. Stay away unless you have hours to waste!!!

Call and see how long the wait is before you go! They take your vitals as soon as you sit down, that way if you leave because the wait is too long they can still charge you. I have been waiting 1 ½ hours and have seen five others leave in frustration. So much for speedy service. Will be last time I come here, I would steer clear!

I had to log in and give praise to Advantage Urgent Care again – in fact, I should have done this months ago! On the day after New Year’s, my husband woke up extremely ill, with a 102 fever, nausea and low back pain. Our internist’s office had no openings available, thanks to the already-​raging flu season, so again we called on Advantage Urgent Care for help. We logged on to the website, input his info, and within 10 minutes got a call telling us to come in immediately. Adding to the stress was the fact that my husband’s employer changed their medical insurance with the new year, and we had yet to receive his new insurance card. All we had was some partial info I printed off the insurance company website and I was worried they wouldn’t accept it. Fortunately the girl at the front desk assured me it was not a problem. Given that we received an EOB from the insurance company 3 weeks later, I guess it wasn’t! :)
Back to my hubby’s care… less than an hour after we arrived, we were on our way out with a kidney infection diagnosis and prescription for antibiotics in hand. The doctor he saw told him that if he was not considerably better within 48 hours, or got worse before that, he should go to the ER to be checked for kidney stones (yikes!) They also sent his specimen out to be cultured at a lab. Fortunately, 48 hours later he was doing considerably better.
What impressed me most, however, is that the doctor from Advantage actually called us three days after he saw my husband, to give him the results of his lab culture (diagnosis confirmed) and to make sure that he was indeed feeling better and did not need further care. We have never, ever had that kind of follow-​up from an Urgent Care clinic before, so props to Advantage Urgent Care for going that extra mile, it is appreciated!

Had to take my son here after a bad bout of vomiting and diarrhea, we just moved to the area so we didn’t have a pediatrician yet so we came here. Got in and out very quickly, nice staff and clean place.
Turned out he had an ear infection, got our prescription and we were on our way in under 45 minutes, start to finish.
We will definitely use this place again if the opportunity presents itself!

This place is kind of dirty. I don’t think I’ll be back. Unless I’m desperate.

The person at the front desk was very busy and it seemed could use a little more training. I handed her my insurance card and she asked if it was mine or my dad’s. I happen to be 32 years old. The correct way to ask that question is,” who is the insurance holder?” I had a long wait to be seen, but this really isn’t a problem. The office is very clean and nice and the nursing staff are very knowledgeable and friendly. They took very good care of me. I will use them again in the future.

I have visited the Advantage Urgent Care Clinics in Metro Phoenix multiple times and have been thoroughly impressed with the professionalism of the staff and the high quality of doctors that see patients. The owners of Advantage Urgent Care are dedicated to the highest level of medical care and have received multiple awards for their success including the 2009 Phoenix Chamber IMPACT Award and the Comerica Bank Companies to Watch Award. Their web check-​in makes it a ‘no wait’ situation to see a doctor. Highly recommended.