Insight Imaging – Thunderbird MRI & PET

The Worst Ever. Lose Dr. Orders. Will Not Answer Phone. Called 10 Times in one Day and Left Three Messages to return my Calls. This is Three Full Days Later… Still no response.
Will Never Go There Again. Why Trust Your Life with incompetence.
D.C.

Too bad there are no minus stars because I would have given them minus 5! Worse experience ever from an imaging place. They did not coordinate with my physician so there was no script for my scan. Fine, so called my doctor’s office to get one faxed, almost three hours later I was still waiting. I was told by a technician I wasn’t on time for my appt. so I’d have to wait because other pts. were on time. But, I had arrived early, and had followed orders not to eat or drink for 8 hrs. prior. They dropped the ball not making sure my orders for the scan were there. The intake receptionist seemed more focused on lunch breaks because as soon as I arrived (at 8 AM) I head her talking about whether she’d be able to take a lunch or not. Meanwhile, I’m nauseous, dehydrated and anxious. Only after I really complained she called the manager to smooth things over, but I was still left waiting! I finally gave up and left. Never go to this uncaring facility. Can anybody here in Arizona do the job they’re paid to do. Worse customer service and patient handling EVER.

This location is SO much better than its Arrowhead counterpart. How the customer service can vary so drastically between locations is crazy! This location makes you feel welcome and cared for the minute you walk in. The lobby is nice and the people are always willing to help with any paperwork or timing questions. I had to have an MRI done at this location recently and I am understating it when I say I loathe MRI’s. I took the meds my doc prescribed before the procedure, but it was only in combination with the above and beyond help of the tech that I made it trough. She provided music in noise canceling headphones, and was thoughtful enough to suggest a washcloth over my eyes to keep me from peeking and getting freaked out. After the hour long test was done, she actually gave me a hug and congratulated me on making it though! It was beyond sweet!
From now on, I will ask to be referred to this Thunderbird location over the closer Arrowhead location. It’s worth the extra drive for that kind of service!
Thank you!!!