Packaging Store

I had to ship expensive heavy speakers and was getting very
high quotes from other places. Louie was extremely helpful through the whole process
and ended up getting me the best price possible, Louie’s the best!
Also very happy with the crating they did on the items.

I stopped in at 1pm on a Friday to request a custom order for a project I was going to work on the next day and you want to know what they said?!?
They said «You can come back at 5pm to pick it up»
So SO SOOOOO wonderful! Thank you for my custom crates!!! They are PERFECT!
xox

These guys are amazing! I called about 5 other shipping stores and the phone service alone far outweighed the other people I talked to. Lou was very friendly and helpful. He set the tone that this service was dedicated to finding solutions. When I got into the store I wasn’t sure what to expect. I made something very fragile that I wanted to ship for mother’s day and I knew that it was going to be expensive– but it turned out it was very affordable — so I decided to come in.
Emery helped me out and was so kind and knowledgeable. I could tell straight away that his interest and the interest of the company was making sure that my item was safely delivered==so much so that they suggested that I do not ship it at all! They instead created a special box for me to take on the plane and everyone working there was relaxed and joked around.
The integrity of this company is unquestionable. The prices are affordable and fair and the people are really wonderful. They also offer services that no one in the LA area offers *(I know… I called them all) — services like cutting foam down the size of your item and I even saw a few pieces they shipped – extremely large, awkward glass sculptures that were safely packed away. These people are coming from the place of the customer, not how much they can make off of you. I highly HIGHLY recommend them and will definitely be going there for all my special shipping needs.
Happy shipping and feel confident in this company!

This place is Awesome… After searching many places for packing straps I found this place gave them a call and was VERY VERY pleased with the service. Not only did they supply me with what I needed, they went out out of there way to supply me with there own tools to get the job done right. Louie and the owner were excellent, great customer service… I will be coming here next time I need anything!

I’ve used this companies services multiple times now and they always provide the best rates and great quality shipping! Louie is a pleasure to deal with and a true professional!

This place is great. Very friendly service. Louie is the man for all your shipping needs. I highly recommend that you check this spot out.

Louie was so helpful. I’m über pregnant and had a huge car seat in my car that I needed to return. Once I got there they saw me struggling with the box came out, and helped me take it out of my car. They didn’t even let me lift a finger. They also noticed that I had open the box a taped it up for me the return label on it got everything ready and gave me a tracking number.
They went above and beyond and it was super sweet. Now I know where to go every time I need to ship something!

1* for overall experience. 4* if just for the pick up in LA.
My boss needed a glass chandelier shipped from Los Angeles to CT and said the pick up in LA was great and it arrived safely but the trucker the Packaging Store contracted with on the east coast was completely awful. First, they said they couldn’t get the truck down the road to his driveway, but he’s had the largest of trucks make it there with zero issue. Then when they showed up they said they couldn’t deliver it without a hand truck – which they didn’t have on them! You’re job is to transport items, how can you not have a hand truck??? And since my boss didn’t have one either, the driver said he had to take it back (!). So then seeing it was reachable from the truck and knowing it wasn’t that heavy, he went to pick it up and the driver PUSHED him away! At that point, he said he would call their supervisor to re-​deliver and leave it on his driveway or he’d call the cops reporting it stolen and then they came back and dropped it off seemingly without issue… So I reported this incident to the Packaging Store in Glendale that I set the order up with and to see what discount they could offer for our egregious trouble on our order that was well over $ 1,000 and he didn’t offer anything, saying it was the other company’s bad behavior. Well, a true businessman would go out of pocket to ensure we’d continue to do business there, and assure us that they would no longer do service with a company that treats his customers that way… I told him that if that’s the case, we’ll consider carefully who to choose the next time we need something shipped and he said he’d talk to them and get back to me, which never happened. Bad customer complaint resolution, bad follow-​through.

This is my first Unilocal!I signed up just to review this place.
I was sent here via an internet fed ex return. It was listed as my close fed ex place. I have lived by it for 8 years and never noticed it. I usually go past it to kinkos etc.
I walked in and I was greeted with only the kind of warmth you would get in a small town. Rhoda introduced herself to me and helped me so fast and so well I was actually taken aback. (sadly I am shocked by GOOD service these days) I was in and out in under 3 mins. I am only giving it 4 stars because I did not notice hours or prices, so I am not much help there. BUT if you want friendly, fast, personal service in the Toluca Lake Area? Skip Kinkos, or a big store. GO HERE! Thanks Rhoda!