Marshall’s Mercedes Benz & Specialty Auto Service

Chuck was able to resolve, within minutes, a problem that a dozen mechanics could not. I was even referred to the Bar Referee at LA Trade Tech — he just wasted my time. Basically, a very long story lasting several months!!! made short, car wouldn’t pass smog test and there were no failure codes. I performed one drive cycle another, not an easy feast in LA traffic — had to wake up at crack of dawn, before traffic, or get on freeway super late around 2 — 3 am to have a clear road for these test, and still couldn’t clear. Chuck did it in 20 minutes! Didn’t ask him how, didn’t care any longer at this point just wanted to register the damn car since I already had a ticket and court appearance for no registration. He also fine tuned a few small things at no charge, although they did consume his time. Do take your vehicle to Marshall’s for your unresolved issues. Chuck knows mercedes in and out. Easy. Thanks.

Stay away!!! Extremely rude. Manic depressive. His work is far from satisfactory. Usually I service my car once a year, but since he started working on my car last year, I have gone back 3 or 4 times. It was like one problem after another kept cropping up

The service of this place it’s amazing. Very nice guy and very knowledgeable around Mercedes-​Benz in all models. He fixed my car very fast. The guy knows what he does and an expert on the brand, I’m glad I found this place.

I’ve only taken my Benz to mechanics with a 4-​star or better rating, and Chuck tops them all. He is very fair, knowledgeable, and a total straight-​shooter, which I totally respect and appreciate. He has reasonable prices, and has always done top-​rate work for me. The best compliment I can give him is that I have referred him to other members of my family for future work, and I have stopped looking for other mechanics. MY ‘GO TO’ MECHANIC!

BEWARE OF THE speech Chuck gave every time I saw him: «If I am talking to you, I am not working and if I am not working I am not making money.» After two years and thousands of dollars spent on servicing two cars, during my last visit, Marshall responded to my simple request for a quote in what I perceived to be, a hostile and confrontational manner. I usually have my wife or kids with me, so thankfully they were not with me on this visit.
Competence can only get you so far as customer service also matters and this one man operation in my opinion severely lacks in the later.

Chuck is the greatest mechanic i’ve ever used. My husband found him on Google Maps as we needed someone close by and it is the best find ever. Chuck does exactly what he says with precision, ability, professionalism, knowledge, quick return and with great prices. He also goes above and beyond by looking up past records on his own so he can advise you on any issues and twice now has found items that MB dealers have conveniently forgotten to address.
Chuck is your man for Mercedes Benz repairs (he probably services other cars, too).
GIVE HIM A CALL HE’S THE BEST

Chuck has been servicing my Mercedes for years! He’s a very thorough guy and does an amazing job with car servicing and any repairs. Very good customer service and personalized service. I would recommend him to anyone!

Just left MARSHALL’S MERCEDES. Couldn’t be happier with the service. Chuck was a big help. I will definately be back (if I even have to)

Chuck is THE BEST! i wouldn’t take my car anywhere else!!! I know nothing about cars and he is honest and trustworthy and just a great mechanic :) all these other wonderful reviews are 100% truth!

Chuck is as good as advertised… thorough, professional, honest and reliable.
Kept me informed every step of the way. My 1997 C280 had an engine leak. Mechanics said it was main seal, quoted something outrageous. Chuck put it up on the lift and showed me where it was the camshaft cover and valve head cover in front of car running to back and below. Fixed at less than half the other estimate. He is a technician, not a mechanic. I am convinced, will not take my baby Benz anywhere else. Thanks Chuck.

I was referred over by a friend to Marshall’s Mercedes after saying that I’m looking for someone who respects doing a quality job over taking a large quantity of work on. From the moment I walked in and met Chuck, I knew that not only did this guy know what he was talking about, but he cared so much of doing things right the first time and that meant using quality parts. He didn’t need the business if someone wanted something done for cheap, I remember him saying, «it has to be done right.» From that point on, I knew I found someone I can trust.

Spectacular service. Went in with a squeak from my engine that two other dealerships could not find. It was misdiagnosed once and ignored the second time. Chuck knew exactly where to look and even took a modified stethoscope out so I can hear where it was coming from.
For the repair, he said he’d have the part in by the next day in the morning. I said I would leave the car there so he can work on it and pick it up in a few days. You know what this saint of a man said? He said HE CAN FINISH IT IN AN HOUR! I’ve never heard anyone say that about repairing a car. He told me I could bring the car in the next day at my convenience and he’d fix it in about an hour including all paperwork.
So I bring it in the next day, he shows me the new part, the part he is going to replace, and fixes it in front of me and busts out the stethoscope again to show me it doesn’t make the squeaks anymore. Awesome.
Awesome guy to work with, gonna bring it in again next time for service.

Got my service A and my break pads replaced here. Quality service at a reasonable price. Chuck really cares about the quality of service he puts into your car. Even the parts must be great in quality.

extremely rude over the phone! just go to another reputable shop
There are so many to choose from to have better reviews than this place

I found this shop on Unilocal and boy I’m so glad I did. Chuck is everything the reviews say he is — honest, a great mechanic, thorough and went way out of his way to please. I can’t recommend him enough and will always take my Mercedes to him.

What can I say that confirms all the great reviews about Chuck Marshall?! I consider him the «Mercedes Whisperer.» I was literally on the bus riding home and did a Unilocal search for a Mercedes repair. Chuck’s shop came up and the reviews made me want to give him a chance. He did not disappoint. He was honest, thorough and considerate. He went above and beyond to make sure that I was taken care of. When my battery didn’t start after the initial repair, he came to my house on a Sunday morning to replace it so that I could get to church. If you own a Mercedes, do yourself a favor and go see Chuck. I won’t be going anywhere else with my Mercedes! Thanks Chuck. You’re one of a kind!

At first, reading all the 5-​star reviews seemed too good to be true, well, I was wrong. My neighbor mentioned taking my Mercedes C230 Sport here when it needs to be serviced and I never really paid much attention since I was still under warranty, then the one day after the warranty period: CHECK ENGINE, LIMP MODE. My car would not shift and I knew I was in for a GIANT hole in my wallet. Then I remembered my neighbor’s recommendation — «take it to Chuck at Marshall’s Mercedes Benz» so I googled him and found his (5-​star) reviews on Unilocal.Called his shop the next day and Chuck answered all my questions, concerns and even offered suggestions on how I can take my car to his shop. We were on the phone for a good 15 minutes, what mechanic does that? He gave me a «worse case scenario» for my car but assured me that he’d rather look at the problem in person. At that point he earned my trust. I drove my car to him a week later and his communication with me was so personal I swear I felt like I own a Maybach or something to deserve such attention from this busy master mechanic. He diagnosed my car, informed me of what’s going to happen and offered more suggestions on delivering my car after its been fixed. Then the surprise of a lifetime: MY BILL WAS MUCH LOWER THAN I EXPECTED. He thoroughly explained what had been done to my car. Chuck is the best. Honest, Straightforward and most importantly an EXPERT! I will never trust my Mercedes to anyone but Chuck.
This looks like a paid ad for Chuck but I am actually happy to pay him to service my car AND give him this rave review. I’ve never felt so good shelling out a chunk of cash on car repair. This is how shops should treat their customers and their vehicles.
Chuck’s shop is amazingly spotless too, plus he uses only original Mercedes Benz parts.

I decided to ask my trusted friend of many years to see if his shop would be willing to service my 2012 Fiat 500. He is such a professional, he researched the best practices for this car’s maintenance and I was able to make an appointment and wait for the car. I also had him install my add on hitch for my bike rack and I was so happy to get everything done in one place with a straight forward person. Its nice to have a professional who works on 100k Mercedes work on my 20k Fiat with the same care and professionalism.
I now have to amend my review to include the 100k service MMB performed on my Prius. He reviewed all of the best practices for Toyota Prius maintenance and used Toyota parts and it is amazing how much better the car runs, I can’t say enough good things about MMB. The key is trust and knowing that 25 years of experience with integrity, honesty and fair prices. You can’t go wrong with MMB.

I found Marshall’s Mercedes online and decided to try them to fix several engine lights I had on my dash, for my Sprinter van. The owner, Chuck, was extremely knowledgeable, having worked for Mercedes for many many years. He figured out what was wrong with everything, and a lot of the alert lights were just caused by the sensor not being in the right place. Chuck was VERY reasonably priced, friendly and up front. His workshop was clean, and what I liked too was that the facility was behind locked gates at night so my van would be safe. Highly recommended, I will be back if anything else goes wrong!

Chuck knows his stuff. I didn’t get any repairs done just yet but the guy spent a good 15 minutes explaining things to me and answering questions. He has been working on Mercedes cars for a long time.