Jack’s Tri-Star Motors

I rarely write reviews, only if I am compelled to because the experience was absolutely horrible or absolutely wonderful. In the case of Jack’s Tri Star Motors, I have had a wonderful experience having him as my mechanic for both of my Mercedes Benz. It’s hard to trust that a mechanic is not taking advantage or over charging etc., especially as a female. but if you want a sense of ease this is the place! I have been going here for quite some time now and as a person that does my research, I can tell you that Jack is one of the few out there that does not BS you or overcharge. If anything, he has given me very fair prices and has even added fluids and bulbs I needed without charging. It has been a blessing finding someone to have especially in emergencies that I feel is a good person AND does GREAT work. Even a couple of years ago, my mothers car had an engine light on for while that would not go off until the computer cleared it and then it would come back on a couple of months later, I took it to a couple of different mechanics and they all gave me a list of things that need to be fixed with a hefty price and then I found Jack and he told me it was something very simple going on (I have now forgotten specifically) but it a pretty cheap fix and the light never came on again! From that point on I knew I was in good hands and he knows exactly what he is doing with Mercedes cars. Most importantly, he seems to be a good person running a good and quality business which I truly appreciate.
I hope this review helps others searching for the same.

Jack said all the vibration I have coming from my car is from old motor mounds and I have a small coolant leak so I need new motor mounds and a new pipe and I’ll be good. That’s crazy he said my thermostat looks brand new and I promise the guy in Monrovia I went to for a first opinion said I need I new thermostat, motor-​mounds, head gasket, he said I had an oil leak and quoted me for all that lol what a liar I’m glad I went with my gut and came back to Jack dude is always giving me the lowest quote… He breaks it down by parts, and he even tells me exactly how much profit he’s making I like that he keeps it real with me and telling me what I need and don’t need… I always get 3 quotes before I choose a mechanic and Jack wins every single time… Can’t say enough great things about this guy… Any bad reviews complaining about price are insane lol I’m guessing they want work for free and I have always got in and out in Jacks estimated time (or earlier) so no complaints there either… I don’t have to come here with my uncles just to get some respect, I’ll always mess with Jack as long as I own a Mercedes… I said that last yr from the first time I met him and I will continue with that until he fucks up but hopefully he never does lol Great business everyone bring your Benz here honestly he’s the best man for the job I don’t know anyone better! Good luck finding an honest Mercedes mechanic in LA it’s pretty impossible so this place is one of a kind so put some respek on his name. Oh And they even refilled my fluids free… Love Jacks TriStar! Thanks again

I drove my car into Jack’s Tri-​Star and I was totally satisfied the guys were great perfect service and very friendly i’ve never had such good service

I’ve gone twice to them for my C-​class & both times have been disappointing. The first time I needed a part and I had to call them three times and still nothing. I just ended up going to another mechanic and it’s true what one of the reviewers said — they don’t show much interest in helping you. I thought it was b/​c I was a female. The second time I saw that they got great reviews so I decided to give them another try. The main reason is b/​c they were close to my new job and said they offer shuttle service. Their shuttle service is some lady that just hangs around the shop and helps out. They gave me a quote which seemed VERY high so I got second opinion and I didn’t need half the stuff these guys told me I needed.

Amazing service! Jack is so knowledgeable and helpful when it comes to cars, especially Mercedes! I have S63 AMG and have taken my car to other mechanic shops and no one ever seemed to be as quick and honest about the issues I ve had in the past! Jack is been like an angel and since i came to him the first time he s been nothing but great to me and my baby!!! I love my car and only Tri Star had been able to fix the problems quickly and effectively, i would never go to any other business !! Thank you to the whole team! You guys are the best!

Jack is seriously the only reason I’ve kept my 2002 CL-​55. I’ve probably taken my car to him at least 6 – 8 times over the past 4 years, from doing general maintenance (service A, B) to fixing problems. I became a customer for life when he quickly fixed a blinker problem that the Glendale dealership wanted to fix by putting in an entire new $ 1500 assembly. Nice, super competent, honest, reliable!

I will not take my CLK350 anywhere else! Jack is dependable, informative, knowledgeable and does what it takes to get the job done, with reasonable pricing. I drive in from La Quinta (the Palm Springs area) in order to get this kind of service.

Jack is great, he’s the Merc guru. Very honest and reasonable. He’s worked on my old SL500 a few times and I always go to him for an oil change. I once needed a part that he didn’t have so he took it off his own car to get me out the door quickly! Truly amazing service.

So my car was working fine but eventually had a problem indicated by the dashboard. I take it here to get it fixed and i take it home after it has been repaired. a few weeks later another problem comes up… i take it back to them to get it fixed… about a week later it comes up again… i take it back and the same pattern repeats … not only that but then i get the first problem back… what a coincidence that more problems kept popping up after taking it here??? … i ended up taking my car back home with all the problems still in tact, actually, worst than before than with the first problem… another thing to note is that jack wont pay much attention to you and makes it seem like he just wants you out of there. He will make small talk and just suggest to leave your car there so you wont see what things he will mess up for later… he ended up making hundreds if not a few thousands by making my car worst and unusable… do not go here

Best of the best in town, can’t get any better than this… most trusting and most dependable mechanics team

Not a lot to add here — very friendly, knowledgeable and honest. I’ll always come back and highly recommend Jack and the guys. Outstanding work on both of my cars I bring here.

These guys were great. They were fast, explained what was going on, and were really honest about what I needed to get done and how quickly. Honest and fair, which I really appreciated.
Will definitely be going back.

I will NEVER go back to the dealership for my services. He is straight up, sweet and extremely reasonable. Got my C service for $ 138!!! That’s NEVER happened! He even spray painted my front bumper bc it was scratched so bad for free. And since I was a first timer, I got one of those fancy cups! I received exceptional customer service and I will always come back here!!!

Took my 91′ 500SL for an oil change here after being referred.
Quick, efficient, friendly service. Tony and Jack were very knowledgable and know there stuff. Great prices and homely.
This place is great.

Don’t have a Mercedes but use to. Real experts at what they do. The owner Jack will answer all your questions.
Honest people, fair prices, great friendly service.
Thanks Jack and Tony!!!

7 Years ago when I first moved to LA, I looked for a «good mechanic» in Glendale but the ones I found either ripped me off or did a poor job and put unnecessary parts.
One day by chance, I found JACK from Tri-​Star Motors in Glendale, the first time I met him, I knew he was different than the rest. He was courteous, prompt and showed me kindness. From that point on, I was always very satisfied with his work; he even showed me the old parts that came from my car. His diagnosis was always accurate and as clear as water. I appreciated him explaining all the issues with my car.
7 years later, I moved about 45 minutes away from JACK but in spite of the distance, I wanted to keep him. He knew I now lived far away but he was nice enough to go out of his way and send his assistant to give me a ride to his shop. I call that «great customer service.»
One summer day mid July 2015 my a/​c went out, I called JACK in the morning and he told me without hesitation to bring the car in. I arrived at the shop and 20 minutes later, he took care of the problem where others could not do it.
I highly recommend Tri-​Star Motors, Jack the owner, he is the best in the business in Glendale, very knowledgeable guy, he treats everybody the same with kindness, respect, he is honest and prompt.

Thank God I found Jack. He has done excellent service on my ML350 and has always saved me a lot of money from the Benz service centers. I have gone to Jack few times since he first worked on my car. Now he is my go to guy. I don’t even think about any one else in the area servicing my car. Jack and his fellow employees have great customer service and are very honest with the work they do and the prices they charge. I blindly trust Jack now as he has earned my trust with the customer service and the service he has provided me time and time again. There is a reason why his customers come from out of town. he is the real deal. Thank you again Jack for everything and I will see you again when I need your expertise…

My second trip here, and very satisfied. Excellent service, good communication all along the way. Fair estimates and very accurate. Fast! Glad I found Jack’s!

Unilocal, I owe you one. Jack is the real deal and deserves every rave review he’s been earning. From here on out he’ll be my go-​to guy to service our family Benz.
Our family hauler is an out of warranty ML and it had a suspension noise that was getting progressively louder. I had it checked out by a technician somewhere else who is an excellent mechanic but not a Mercedes expert and he wasn’t able to diagnose it right away and suspected some pricey parts may be at fault. I decided I’d search for a local Mercedes expert to look the car over and Jack’s listing on Unilocal stood out, sitting high atop of a mountain of 5 star reviews.
Minutes after taking a quick drive around the block Jack diagnosed the problem as an inexpensive sway bar link, noting that it was a common weak point of MLs. He set me up for an appointment and took care of it during my lunch break. The entire repair cost less than a dealership oil change. Seriously. Wow. The drive home was quieter than a mausoleum.
With Jack in my phone book I just may hang on to the beast for a few more years.

Thank you Jack for taking care of my wife’s SLK.
He doesn’t replace any part or fluids if it is not warranted. Very honest and fair prices.