4over Super Trade Printer

I visited your website last week and submitted my application for approval. Two days after that I received an email stating you were reviewing my application… It has now been 4 days and have not heard anything back so I chatted with your agent, Hellen B who informed me the application takes 24 – 48 hours. I explained that the application was submitted last week and that it has been more than 48 hours then she informed me to email someone else with the same information I has already submitted a week ago. She then disconnected chat.
Never have I ever experienced a company that was so unwilling to help a customer. If this is how you treat potential customers. I feel sorry for all of your existing customers.

I have worked with 4over for about 13 years, I have seen the company go from pretty dependable to just plain lousy. I think this is in part due to the fact that they went from a small operation to a fairly large one very quickly. In its favor they are cheap, especially for products that require specialty papers/​finishes and spot UV. If you are patient time-​wise and dont mind some color/​technical imperfections, there is no better value.
Things go down hill dramatically if there is a problem with your order, there is zero and I mean zero customer service. Most of the customer service specialist are nice but they really have no control or say over anything, they are basically human apology machines. As far as resolving issues, minutes turn into days. WARNING to all brokers 4-​over does poach clients, so be cautious when shipping with them.

I agree with the previous review. The next day service is a rip off. You pay for next day service and once you are expecting your job they quickly inform you that the job is not «guaranteed» the next day. So why charge for next day?
Their official policy which you’re not told about until you check after your job is late is…
«Our turnaround times refer solely to production. Once production is complete it may take up to one business day for orders to ship or be available for pick-​up. Local delivery orders will be delivered on the next scheduled day for your zone (excluding the day of production). It is our goal to release all jobs as soon as completion of production allows. The last day of your turn-​around is not a guaranteed „in hands“ date.»
Un heard of in any business. We charge you for next day but you probably won’t get it.

Don’t bother upgrading the production to Next Day because they miss deadlines without a care and shipped out my product (making it even later for the deadline) in spite of delivery requested. Brochures were 10 days late!!! Unusable since they were for an event.