Honest-1 Auto Care

Found out their so-​called Complimentary Roadside assistance plan is not complimentary at all! Requires credit card to be held as deposit and reimbursement of up to $ 75 or less to be credited back to you which could take up to two weeks or more! You are better off with AAA or Costco roadside assistance, as it is a major hassle with the towing company they use as they put the work of contacting the actual towing company on you! So basically their 800# is just a referral svc handing out phone numbers for towing companies. What a Joke!
As for the work, not the greatest. Took my car in for a radiator flush and upper/​lower hose replacements. They advised hoses were still good so just did radiator flush. When they were done i asked if there were any leaks or problems as i just purchased the car, and they stated «No leaks/​no problems». Now every time i drive the car and come home and park it radiator fluid puddles up under the car… Definitely is a problem! Missed diagnosis/​incompetence or inexperience??? Not sure but will not be going back!

Came in the shop its really clean and the associate at the front desk is very nice and explains everything right up front after they inspect your vehicle (checked our brakes). And the inspection was free. My wife and i felt very taken care of and they did a military discount for us. Very professional and honest. Spoke with the boss and he is also very nice and humble. Id refer this place to anyone. Last but not least they have a very nice waiting room with comfy chairs, flat screens and free coffee and water. Hope this review helps!

True to its name — honest and excellent service!
We weren’t sure what the problem was– but these guys walked us through it– and we never felt like they we’re trying to sell us, just there to help us– and we could fix whatever we wanted to.
Definitely recommend them!

When my vehicle was in the shop I trusted the mechanics to make the repairs but when we picked it up I still couldn’t believe why the starter replacement on an OLD Toyota Corolla can cost so much. I called mechanic shops around the area — just the starter part itself with the same warraty costs
119 $+ tax in ALL other shops
in Toyota Dealer 237 $ (including tax)
We’ve been charged for the part alone not including labor 366 $ and not including tax.
RepairPal has unspecific and vague parameters and it doesn’t justify why we have been overcharged for the part alone more than the dealership?
I wish I could take my car somewhere else.
Running diagnostics on this problem is VERY questionable.
Again I dont think its necessary for an experienced mechanic!
We have been overcharged at least 300 to 370 $.

Great place to get automotive service. Was very pleased with the great service I experienced.

Awesome service! We bring both our vehicles here for oil changes! Normally we drop our car off on the day of appointment and pick it up later. Today I was very impressed though I had an appointment and had to planned to stay and wait with my 16mnth old son. The play area is sparse but with the few trucks I brought he did great! They were able to get the oil change done faster than the original time quoted! I asked about the 10%check in deal and was told it was for new customer only but he still got me a great deal and back punched a punch card for me which was super nice! They pulled my car up front and left some fruit snacks in the car for my son! Nice touch, it’s the little things that make a big impression!

Went here for ac work. Was quoted 250 and when I got there the guy said 360 + tax. All I needed was a flush and reconnect and charge. I told the guy at the counter I left the lines disconnected so it would be easy for them and he told me «if it’s easy do it yourself». So I left and did just that. Would not go here. Very rude and unprofessional

As much as we would all love to have a car that just runs and runs and never needs maintenance or repair, it just doesn’t exist. The next best thing; Honest-​1 at 59^th & Greenway. No surprises. No gouging. Just honest work and fair prices. Besides being treated with care and respect. Thank you Tom and crew. You always take good care of my car.

The staff here was all about making sure I didn’t have to spend money unnecessarily. They really looked out for me and even when a mistake was made they took full responsibility for it and made it right. That’s the best way to judge a business, how they handle their mistakes. Thank you!

I used to bring my car here a lot, but I agree with other recent reviewers in that ownership seems to have changed. This place has impressed me in the past, and I had always had good experiences. However, the last time I went there, the prices seem to have increased, and they gave me a list of several questionable and pricey repairs that I «needed» to get fixed, despite the fact that the car ran perfectly. Additionally, I wasn’t satisfied with the explanation of these suggested repairs.
I used to be a huge fan of this place, but something seemed very off to me. When I compared it with similar reviews around the time things seemed to match up.

For the past 5 years we have always taken our cars to Honest-​1. They are sound and reliable people who do a good job at a good price. In my experience they always give a fair and accurate appraisal of the condition of my vehicle be it oil, brakes, servicing or other work. Pricing is always explained fully before work is undertaken and alternatives presented were viable.
I felt compelled to come on here and say this as some of the reviews on here are not nice and they are most underserving of Tom and his staff.
To us they have always been great and their work excellent and honest. If you take your car in for regular oil changes and gives them a chance to see it on a regular basis they can often forewarn and/​or prevent more serious mishap.
Tom’s prices on tires were unbeatable and they were good quality tires!
Tom the owner and John the manager are really good guys, just give them a chance to see what they can do for you.

Their customer service was pretty good but their pricing could be a little more competitive. They were only about 20% less than the Lexus dealer. Will probably go to the dealers next time.

I was happy to find a auto shop close by with great reviews. I got my oil changed here and the staff was all very friendly and the man working behind the counter was very nice and seemed to really enjoy his job. I have been having squeaky brakes, so I took it to Honest 1. There was a different man working behind the counter. Unfortunately he did not have a name tag or introduce himself. He was not very friendly, did not explain the charges very clearly despite me asking questions. I wish I would have gotten a second quote rather than falling for the scare tactic «If you drive away without fixing this, I will have to fill out a form for liability since your car has safety issues.» The entire 2 – 3 hours I waited in the waiting room, this employee watched YouTube videos, laughing the entire time. Not very professional. I will take my business where it is appreciated and not be treated like another sale.

Wow. I miss Carlos!
I did trust bringing my car there but now I will be looking for another mechanic. With Carlos, he always talked directly to me, not my boyfriend. The new guy they have talked to him instead of me. As a professional, educated woman, this is insulting. I got this car 6 months ago. It took me repeating what kind of car I had and my name several times for him to find it. After several times of repeating what kind of car I have, he still said «I don’t see a Corolla out there.» I responded, «Because I don’t have a Corolla.»
Even then, I just wanted an oil change. He even tried to up-​sell that. The only other thing I wanted done was to check and top off all fluids and specifically mentioned the windshield wiper fluid. That had to be topped off when we got home because they had not. The things that came back as needing to be done recommendations were astounding with a total of over $ 2000 of necessary work. I have only had the car for less than 6 months and 3000 miles. The mechanics here had commented how well maintained the vehicle had been and what a great deal I got in my new purchase.
Suddenly, the car is falling apart? I don’t think so. It drives absolutely beautifully. When I got the car I did have some regular maintenance and other things done. The new «suggestions» were partly what this shop had already done when I got the car and even more expensive now than when they had done them. The new customer service person also said I had a pretty bad leak and needed to look into fixing it immediately. I know my car and have it parked either in a garage or the same space. I regularly watch for leaking spots and have had none. I will watch even more closely to where he said it was leaking, but I am sure it is fine. When he went over what he said needed to be done, he still didn’t even talk to me and when done just said ok, have a nice day. He hadn’t even given me the keys back and had to spend another several minutes looking for them.
Over the last six months, this establishment has obviously changed from being a trustworthy business to one who tries to sell you what you really don’t need. My boyfriend and I have been coming here for nearly three years, have recommended this place to friends and have even had my daughter come in for service. And honestly I have never had any dissatisfaction with the quality of the work. The mechanics have always done us right. But I don’t have time or money for up-​selling nonsense. If I can’t trust the person speaking to me — or not even to me — then I don’t know that the work is actually necessary. I can’t in good faith recommend that this even comes from the mechanics, instead of a guy at a desk who is trying to make a buck. So, now, I will neither be making recommendations nor will I be having my car serviced here.

I guess they’re under new management because my last service there was horrible. I don’t trust them anymore and will never return. The same EXACT service was over double the previous service which amounted to approximately $ 200 in what I consider overcharges.
I felt like I was dealing with a snake oil salesman. In fact, I’ve never felt so used and cheated in my life. Fool me once, shame on you. Fool me twice, ain’t gonna happen! Honesty has gone from this business…

I was impressed with this mechanic shop because they were kind and priced my alternator job consistently. I had left their original quote at home and when I arrived at the shop they used their program to come up with the same fair price as before. It was quick, clean, and quality work. Plan to come back for my suspension job based on how well they did. Thank you!

My roommate took his 09 Honda Civic in for a brake job. Job was done today as promised, within estimated amount, if at the high end for a single axle. Whole facility, including garage area, was super clean. Comfortable, attractive waiting area with wide screen TV. Separate small play area for small children within sight with it’s own TV and DVD player. As others have mentioned, there’s a cooler with free bottled water as well as a single cup coffee maker and complimentary coffee. Man at the counter was courteous. «Our» first experience here was routine and went fine, with no complaints, and nothing exceptional either way, which would ordinarily rate a perfectly complimentary 3 stars from me, but I’m going to go with a 4 based on the amenities and the impressive cleanliness of the entire facility, including the garage bays which you can see from the picture window behind the front desk.
Although I have a garage I like and trust in mid-​town Phoenix, the experience here, proximity to home, and the convenient Saturday hours would bring me back to Honest-​1 with my own car should the need arise. With a little more experience which (nothing against you, o Honest-​1), I hope I don’t have need of, I might be willing to say «it’s as good as it gets». For now, it was an A-​OK experience, with bonus points for cleanliness, and I would go back.

I came back from camping and my overheating light came on, the fan wasn’t shutting off, and a belt was squealing. I explained the situation and what was going to Tom who said they were good to work on my car right away and that it was probably the water pump.
I brought it in and after reviewing it Carlos said that it was the thermostat and that the belt was dirty but still good. They flushed my system, changed the thermostat, and cleaned off my belts for free.
Second time I’ve used H1 and don’t plan on going anywhere else. Highly recommended!

Here is what this «Honest» business owner sent me a earlier today…
Tom Y.
«I think your shirt says it all, about you, Stupid People with power.»
Shame on him for harassing an honest review! Don’t blame me for providing me an awful experience.

I was on my way out of town and I swung by my dads to give him a kiss goodbye before I left. As I pulled in, my check engine light came on. My auto guys are in the east valley where I live so I hopped on my Unilocal app and found Honest-​1 Auto care.
I was in and out in less than 30 minutes. The issue was completely benign and doesn’t effect my vehicles performance. I was relieved and delighted that they didn’t tell me it was something that needed to be fixed ASAP just to make money.