Key Management Company

So after $ 6, 000.00 I can see daylight out my front door, water is standing in the dishwasher and the owner of the company was amazed wnen I told him the ratings for Key Management was exceptionally poor, apparently he doesnt read these notes from paying customers!. Do yourself a favor and rent (or list your property) somewhere else!
poor management=headache and expensive mistake for me… 11 months, 10 days left on this lease…

I am still renting from Key Management and can honestly say that I have not had any bad experience. When I submit a ticket or call for a repair, the response rate is in a timely fashion. I have noticed that the repair will be addressed faster via phone call than email; however, I live on the computer and I need to be fair about my digital expectations. Nevertheless, Key’s response time is in a reasonable time frame.
The customer service thus far has been equally fair, professional and polite. I have never had any one within the office be rude, short, curt or unreasonable.
I have been open and transparent that I am looking at purchasing a home and again, they have been very understandable and even helped worked out a temp lease between landlord and myself. To this effort, they went over and beyond!
Should the purchasing of a home fall through, I will remain a client of theirs.

I’m happy they listened to me and reviewed my move out checklist and refunded me for a dispute I had on move out. Very professional. Thank you!

I love the people i deal with at key mnmt. The only wait i have is when they need to contact the owner, who is out of state. Never have to wait long though. They have been great with us.
I have been dealing with them for well over 6 years and i love them. Never experienced any of the problems mentioned in other comments.
We moved once and got our whole deposit back. All companies have up to 45 days to send deposits back (could be 30 days). We wanted to move back to the same house, and we did (luckily it was available).
I would never use another company, or rent from a relative again.
It has a lot to do with how you speak to them, in my opinion. I have never had a problem.

Awful management company who has taken me to collections and charged $ 4,600 for paint and carpet cleaning. .I gave ample notice and paid each month. They never cleaned the trashy backyard or fixed plumbing but were quick to get a judgement placed on me and give me no type of notification. This is not a company I would ever recommend, and I will be seeking legal services over fraudulent charges.

Worst f-​ing rental company ever! Wanted to make us wait an entire WEEK for our A/​C to be fixed in the middle of summer. Our pool looked like a swamp for over five months and that was during summer as well. Numerous calls and emails STILL with no response. When we gave notice, they charged us $ 25 to adjust a shelf! One we never even moved. Tried to charge us for blinds that were yellow from the sun, YEAH, we did that! Clearly caused from YEARS of being there. Had to call the landlord personally to get those monies returned. They’re just plain scammers and idiots. Use a different rental company and take pictures before and after. Am glad we did!

Worst management company I’ve ever rented from. My roof was blown off over 4 months ago and they haven’t even started to get it fixed.

Worst Management Company I have ever seen. Complete incompetence in every area. Whatever you do, stay FAR away from this company. Fails to end leases on time, and when they do send them, they are incorrect. Slow to respond to maintenance requests. Just today, I came home to an 85* house. Their maintenance person (Joe) said the earliest they could get someone out is 11am — 3pm tomorrow. When I asked a question about it, he said he did not have the answer. I asked him if he could call someone and get the answer. He laughed and said «No, the office is closed». I asked if he had is boss’ cell phone number. He said «yes, but I am not going to bother him». WOW. what professionalism! Never EVER do business with Key Management!