Carl’s Car Care

I got stranded in Glendale with a van that suddenly needed repair. On a friend’s recommendation I had it towed here. These guys worked me in same day. I received a very fair price. I was impressed with their honesty and integrity, as well as how much they cared about us. If I lived in Glendale I would use them all the time.

I have been going to Carl’s for a few years now. He has worked on many of my vehicle’s. They are very honest and do great work. After having bad experiences at other places it is so nice to go to someone who won’t rip you off and who knows what they are doing. Thank you to all the staff at Carl’s.

Thank you, Carl’s Car Care for your honesty and reasonable prices! We feel we can trust you and your staff… a rarity these days. We wish we had found you sooner and will definitely be back.

Have never had a bad experience with Carl. Every kind of car I have owned, he has maintained, fixed and did it with respect and a fair price.
Hard to find a mechanic you can trust these days. I trust this place, hands down.

We took our 96 Dodge Ram to Carl’s recently to make sure everything was in proper working order for our son to drive it since it had been stalling. Carl’s checked it out completely and determined that a new battery was in order. They had it all day, checked it out completely, and charged us for the new battery and a very small charge to install. We always bring our vehicles here because we can count on Carl’s to be honest he is definitely a straight shooter and maybe that blunt honestly can come across as rude. (See previous reviews) But I would rather pay for blunt honesty then someone who gives you a bunch of b. s and over charges.

Avoid this place if you have any self-​respect. The customer service at this hole SUCKS.
I had a very expensive repair, and decided to have the work done here b/​c I had heard some good things. When I went to pick up my car, the guy, I think it was the owner (Carl?), treated me like an idiot. He asked me if I had kept up with the maintenance, etc. I told him, yes, and I have all the paperwork to prove it, but I could tell he didn’t believe me b/​c he was just shaking his head. Gave me real attitude. He was very condescending and acted like a real ass. Maybe I was just having a bad day and thus am reacting out of kind, but I know I will never take my car here again, and I will warn my friends and co-​workers to avoid this place like the plague.
I hope Carl reads these reviews: you need to work on your Customer Service skills, or get out of working with the public.

I’ve been bringing my cars to Carl’s for about 6 years now. Carl is very honest and doesn’t make unnecessary repairs that the car does not need. I recommend his shop to anyone that asks for an honest mechanic. I will bring my cars to his shop as long as I’m near the area or until he closes his shop.

Unfortunately I have not had much need to service my cars other than the occassional oil change. Carl’s Car Care is in a plaza with about 6 other repair shops, so the competition is high. I had been taking my car to another place in the plaza. I’ve had nothing but pleasurable experiences with carl’s car care. The first time after an oil change, I noticed a leak. I called Carl and he told me to bring the car in. They looked at it fairly quickly and said that oil had dripped onto an arm and that was dripping onto the ground. They wiped the area clean and sent me on my way. I was pleased that they could get in my right away and that there wasn’t anything else wrong.
Another time I had needed a transmission service and the cost was much less than expected. Since it was smaller engine and easier to change and also Carl told me that since I am a customer now, any coupons he has, he applies automatically.

Carl, what a first class individual. My first mistake was taking my car to another shop and allowing them to ruin my weekend. Took my car to get looked at cause the a/​c was blowing hot air. After a long discussion on how it «wasnt» low on freon, they quoted me a $ 1000 repair. With a little research, I found Carl. Straight shooter with a heart for his customers. He took my horrible experience, and turned it into a long time relationship between him and my vehicles. My $ 1000 repair, turned into $ 32 worth of freon fill, crazy right. I’ve already recommended him to all my family and friends. GREAT experiences are hard to find anymore, thanks to everyone at Carl’s!

A friend of mine recommend this place said they are honest and very reasonable. It is so true! About 6 months ago I went took my car to him and accidently went into the other car place right next door Arrowhead Auto repair they did work on my car cost $ 600.00. Yesterday I had to get my car in again this time I made sure I was in the right place (Carls) and they did the repair and they pointed out that who ever removed the dash last time didnt know what they were doing and broke it and glued it in place. I had him also look at my shifter it wasnt lighting up so you couldnt tell which gear I was in. He took it apart and showed me the broken piece, Arrowhead broke it. Urrr
Carl is fantastic he is honest and very reasonable.

Carl and the people working and running this place are honest and down to earth on prices.
Had a break job done and saved about $ 300 from a place down the street. They did an amazing job saving me money by resurfacing the brakes instead of replacing the drums.
I highly recommend Carl’s for any of your care car needs. Don’t waste you time and money. Go get a quote from them 1^st.

I have known Carl for about 26 years and have brought my vehicles to him for the last 20 years (as long as I’ve been driving). He knows more about cars than anyone I’ve ever met, and if you asked me to name the top five most knowledgeable auto technicians, they would all be from his shop. Plus, his employees are always professional looking, polite and explain everything in a clear and articulate manner to the customers. My vehicles aren’t in perfect condition and when they’ve needed a repair that wasn’t time-​critical he, nor his employees, have never pressured me into having the work done. They will honestly tell me «this needs to be done now» or «this can wait a while… just keep an eye on it». There are several places, very nearby, that are high-​pressure repair and up-​sell-​the-​customer establishments. It is refreshing to have Carl and his team around so I know that I’m getting my car fixed honestly and at a fair price.
BTW, what’s with the guy giving the poor review because they wouldn’t install the parts that he brought into the shop? That’s akin to bringing your own food to a restaurant and asking them to cook it, and then demanding that the restaurant be responsible for the quality of the finished product. Weird!

Would NEVER recommend or use again! Besides taking FOREVER, being rude, horrible customer service, they charged me for services not performed, performed services without my knowledge or authorization also charging 25% more than other local shops, tried to charge me for things that were working (and still are btw), and finally overcharged me for premium parts and used cheap Chinese aftermarket parts that I special I specifically told them not to use. Furthermore, the service done ($ 758) failed due to said inferior parts used. Not too mention he doesn’t or wouldn’t stand by his work and 7mo. later I’m having the exact parts replaced for $ 180 cheaper. If you use this business, you should just light your wallet on fire and look for another, honest, fair priced, shop that actually has knowledge of what they talk about.

Because of Carl’s Car Care, I just shredded my Pep Boys rewards card. My son’s car started leaking fuel, so I told him to run his car to Carl’s Car Care and get it checked out. Last summer, when his A/​C went out, Carl’s Car Care repaired his air conditioner for $ 200 less than Pep Boys’ estimated cost to fix. However, since he’s a college student and still a dependent, everything is basically free for him, so he didn’t think it was a big deal to drive his car to Pep Boys since it was «closer to where we live».
BIG MISTAKE!!! They took a over a day to diagnose the problem, and I had my son repeatedly call them for status updates. Two days later, I get the news that his car needs over $ 2800 in repairs! For a simple fuel leak??? I gave my son a big «I told you so», and had him drive his happy behind straight to Carl’s.
Carl told my wife (whom I called to help out my son since he was getting bamboozled by Pep Boys), «Don’t worry, ma’am. We’ll get this figured out for you.» She said she instantly felt as ease talking to Carl. Within a couple of hours, Carl called and said the car was repaired and ready to go at a grand total of … Drum roll please … $ 47 dollars and some change.
Hrmmmm, let’s see. Pep Boys $ 2800 vs Carl’s Car Care $ 47. Both values speak volumes about their respective companies. Long story short, if you are looking at major repairs for your car, go see Carl — at the very least get a second opinion from Carl. My second obvious suggestion — AVOID PEP BOYS 7440 W Peoria Ave, Peoria, AZ 85 345 unless you have a few extra thousand to piss away!!!

I really wanted to like Carl’s Car Care, I really did. Normally taking my car straight to the dealer to get serviced, I figured I would try a local shop to save moneys and support small businesses. The reviews on Unilocal checked out and their website boasted they were the «best honest automotive care.»
I used this shop a total of 2 times. My first time was for a simple oil change that had positive results except for them parking my car under a tree with the moonroof open. When I picked up my car I was greeted with an interior decorated with dead leaves. Not a huge deal since I’m a pretty outdoorsy kind of guy, it was like camping on the go. It was more of an annoyance than anything to keep me from returning.
My 2^nd time was for a clicking engine noise I heard. Turns out my power steering pump decided it didn’t want to work anymore. A couple hundred dollars and a few hours later, I return to pick up my car. Drove it home without any problems and saw that the power steering pump was indeed replaced, albeit with an aftermarket OEM one.
Fast forward 6 months. I am now residing in Tucson for work and begin to notice a squealing coming from my car on cold morning and when I turn the steering wheel. It sounded like I maybe needed to adjust the tension on my power steering belt or something. Since Carl’s Car Care was only open M-​F from 7 – 6, there was no way for me to bring my car in since I had to work those exact same hours. No big deal, I bring my car into the local dealership to take a look at the belt. Adjusting a power steering shouldn’t be too expensive. Too bad the problem wasn’t with the timing belt, but was that the whole power steering pump was now broken and needed to be replaced.
In just 6 months, the OEM pump that Carl’s Car Care replaced was already faulty. Now, I’m no mechanic but I’m pretty sure they are supposed to last longer than that. Since I was already at the dealership in Tucson and couldn’t make the store hours of Carl’s, I went ahead and let them replace it with a factory power steering pump. Later that night I compared the costs of each install and discovered that the dealership install was only $ 50 more than Carl’s install. One of the main reason why I went to Carl’s was to save money. In retrospect, with both places charging me about the same, I would have gladly paid the extra money to get it done at the dealer with a factory part than at Carl’s.
Paying close to the same amount I would have paid at a dealership for a power steering pump replacement that ended up breaking in just 6 months has really left a sour taste in my mouth. Maybe my experience was just unique to me, but I personally would not return to Carl’s Car Care. I understand that things break, especially engine components of a car. I just don’t expect them to break so soon and find out that I wasn’t even saving that much money.

This shop is NOT for you, if you want to bring your own quality parts for them to install on your muscle car, there customer service girl on the phone had an attitude when I asked if I could. she told me that it had to do with liability and there warranty issues but this makes no sense This is a very common practice for customers to want to put there own parts on there own car, SEMA has sued and won for these rights for the consumer against the government and car dealerships who refused to do this back in the day, this is why small shops always prospered
The courts have ruled in favor for the rights of the customer to modify there cars and to put there own parts on there car, which means any car shop can put the consumer parts on there car, no I can not force this shop to do anything if this is there policy I can take my busine$$ some where else i was highly recommended by 2 of my friends to take my car here. This shop is for you if you need an oil change and tire rotation.

a friend recommended Carl to us a few months back when i had some MAJOR car issues. My engine was COMPLETELY shot and he checked out the rest of my car to make sure it’d be worth replacing. It was and so he found me a used (but not as used as my original) engine and negotiated the price with the seller to keep my cost as low as possible. He definitely DIDN’T overcharge me and has continued to make sure my car is in the best shape possible. The staff is friendly and they have transportation available if you live close.

So I went to Carl’s after making some changes to my truck’s front suspension. The changes required an alignment. Called Carl’s and they got me right in. They called about an hour later to say that a loose hub made an alignment impossible.
So, I replaced the hub and took my truck back 2 days later. Called to check on my truck, and they said 30 minutes. So I showed up, truck was out front so I went to get keys and pay.
Inside the same tech said that the new hub was a bit wobbly and that I should replace it with a better one. He also said they got it as straigt as they could, but he wont charge me because it wasn’t perfect.
That is the makings of a quality shop folks. When I get the energy to swap out the hub bearing again, I’ll be back for that pesky alignment.

Carl will take care of you and will not try to up-​sell (aka rip you off) or overcharge you for labor, etc.
I went to Midas for an oil change, I left with them telling me I needed $ 800 worth of stuff fixed immediately. Went to Carl’s, he took a look at my car and only a fraction of what they said was wrong was actually wrong…