H&M

This is a nice H&M located at the Americana. There’s a lot of natural light and you can browse the stores pretty easily. The racks in general are also rather organized.
I wish they had more sale inventory here but maybe it depends on the season? I have definitely been to some other H&M stores where there were just racks upon racks but this one didn’t seem to have too many sale items.

Called and asked if they had a specific blue hoodie. Gave the product number. This process takes 7 minutes.
They say call back in 20.
I do.
Another person answers (the first person refused to give their name), I ask about the hoodie by number, they put it on hold for me.
I go to the store, ask for it, nobody knows what I mean.
After 10 minutes, they finally find it.
It’s the wrong color.
The old color was out of stock.
I should’ve sucked it up and paid the $ 7 to buy online but I wanted to upcycle my old hoodie. Meh.

This location is crazy busy on weekends but not chaotic.
My wife and kids love this place. It’s great for growing kids that are fashion conscious. We love it because of the prices. i’m glad we have a place were the kids can shop at good prices.

I have found good stuff here but typically the larger sizes are gone first so you’ve got to find the day they restock to catch the first batch of inventory.

On 11÷25÷15, I made a purchase at H&M # 106 at the Americana, Glendale CA. I used the $ 25 gift card and signed for the transaction. For some unknown reason to me (perhaps fraud on their part), the cashier, Emp# 50 558 voided the transaction and proceeded to try and try and try and try to run the gift card. After the first transaction, it kept declining (obviously because they already made the charge the first time). This is also evident on the gift card transaction statement. Emp #50 558 insisted that it had not gone through and made me pay for the full amount on my other credit card.
The entire experience has been ridiculous and a waste of time. I spoke to the manager Ashley who kept giving me the run around instead of taking ownership of the situation. Ashley continued to tell me to check my balance daily since it was over a weekend and that the $ 25 balance would re-​appear. I checked my balance from 11÷26÷15 — 12÷1÷15 and still a zero balance and the gift card transaction states H&M at the Americana took the money and settled the transaction on 11÷26÷15. I called Ashley again on 12÷1÷15 to let her know there was still a zero balance and that the transaction stated it was settled at H&M and she is now having me go through this entire long process to dispute the charges through the GIft Card company which may take 6 weeks to recover.

I really like this store! Usually it has nice things for reasonable prices whenever I visit. The most recent time I went I left my purse on a rack and it was gone. I asked the people at the registers to help me and they said no one had turned anything in, and then I went around the store looking for it and asking all the employees if they had found it or if they had seen it, but everyone said they couldn’t help me. Finally one employee, Suzzie, actually helped me. She went to all the other employees and asked them for me, and when they couldn’t find it, went to lost and found herself instead of just calling over the phone. She found my purse there and returned it to me. I was so happy I jumped up and down and ran to hug her. She is an incredibly nice person who took time to help me and made sure I had everything I lost. Thank you!!!

Rude and unhelpful. Was on the phone for 15 minutes just attempting to see if they had an item. Apparently the item #‘s online do not match the item #‘s in store so I had to describe the item (3 times as I was transferred to three different people). I never got an answer. I hung up after the 15^th minute.

I bought a shirt and asked 2 employees if they could steam it (I was about to throw it on) and they said no. I asked for a manager thinking she would exercise better customer service, her exact words were: «We don’t steam for customers» Thanks for the excellent customer service you provided Carmela, your management position is well deserved!

I’m not sure if it’s because it’s a weekend or what, but the employees here really seem to hate their jobs. There is literally no care or friendliness toward the customer whatsoever. And it wasn’t even just the woman who «helped» me at the checkout — her coworker AND the person on the floor also gave huge amounts of attitude. Sorry to inconvenience you by giving money to your business and heaven forbid I have a question about something.
Clothing selection is decent, but kind of disorganized and they are usually out of anything above small sizes.

Update: Cashiers here are still slow as fuck. They need a separate return/​exchange line and open more registers. I hate this location but sometimes I have no choice.

Came here for some work shirts. They were $ 40 a pop, which is on the expensive side, but I was in a hurry and beggars can’t be choosers. I wait in like for almost 20 min, just so they can tell me that they only accept cash. This is bullshit, how hard is it to say that up front, or when the manager directed me to the shirts?

One of the most annoying stores ever… No cash registers… Who manages this place??? I would fire the manager instantly. Twenty people in line and nobody to help them… Guarantee that this place hoes out of business… You would think that they knew business. I would never come here again. Recommend you go to the Pasadena store. Bunch of idiots

Horrible customer service. I came here last week and the employees that work in the dressing room are super rude and unfriendly. They don’t greet you, the guy just asks «how many» and just barely looks at you. I returned the unwanted items to the girl who was helping in the dressing room area and she just grabbed the clothes without saying a word. She grabbed them in a way that communicated I hate this job and all you people who give me clothes to put away. Yes, it’s pretty bad here. The prices are great and style, but it kills my shopping experience to come into a almost hostile environment that lacks customer service.

Worst customer service I have ever experienced. I went in to make a return and when it was my turn in line, the associate Edward provided terrible customer service. He didn’t say hello, or even ask me what I needed help with, which he is supposed to do. I told him I was there for a return and he rudely took out my item and processed the return. It looked like two receipts printed in addition to my original receipt. When I asked him if there was a third receipt, he rudely and in a nasty tone told me one of them was a return receipt and one was my original receipt. His tone was so nasty I didn’t even thank him and walked away at which point he yelled «your welcome» as I was already 20 feet away from him. Pathetic piece of shit.

There’s a pretty limited selection when it comes to men’s wear at this H&M, which is tucked away in the upper corner of the store. They have some solid affordable fashion here, but it’s not always well stocked or organized. The registers are generally only functioning downstairs, where it is more clustered.
I’ve had some helpful employees, but most of them aren’t warm to you. They seemed under staffed, and therefore overwhelmed with work.
The location of the store is fantastic and they get good garnets in, but I wish they would beef up their manly man section.

I came in today and found some really cute stuff on sale and bought them. I came home a few hours later and tried on the clothes I bought and started panicking because one of the items I purchased was not in the bag. I called the store right away and told them what happened and they said they found the item and will put it on hold for me. I drove to the store and spoke to the manager and after she reviewed the security tapes she gave me my merchandise.
I’m not mad only because in the end I was able to get my stuff, but the sales associate who wasn’t paying attention and didn’t bag my stuff… what gives?
I mean I should have kept a close eye to make sure all of my stuff was in the bag, oh well guess I learned my lesson.

Post Christmas mess…
I like H&M but today’s visit was disappointing. I blame the customers for its blatant ability to make every piece of clothing into gar-​bage. It totally turned me off from purchasing anything. To add to the mayhem, the store was way too warm. It bred bacteria and viruses in the air. No circulation whatsoever for anyone shopping.
I may be picking on the store too much but it was not a pleasant experience for me. I am still a customer for life. I like H&M but now i know not to go during the holidays.
I praise the staff for its patience and professionalism. A worker still greeted me even with all the retail chaos.

I like this shop… but the staff is a bunch of rude pricey acting arrogants… especially this one guy with white highlights… KYLE
The shop doesnt have network… so i came out to make a call… my family was still inside buying stuff
The shop was closing down and when i tried to come in he refused to let me in… even when i explained that my family was upstairs, i had the wallet and we were finishing up the billing…
We had spent a substantial amount of time shopping and i was stranded outside with my wallet… it was such a simple explanation… but MR. KYLE didnt undersatnd this simple logic…
Not only this but he made faces to his coworker right in front of me… if you want to be bitchy atleast dont do it infront of the customer…
Not to mention that i was freezing outside since i left my jacket with my family… with whom i couldnt contact since thrs no mobile network
Anyways…i dont think i will return to this shop again… one bad fish…

They don’t have the greatest selection of clothing at this location, but it’s at a great location. Unfortunately, their great location doesn’t matter since their horrible staff members don’t live up to what the store is suppose to be. I usually don’t have problems with employees at retail stores, but I did at this location.
I found staff very rude and well… Rude. I dropped a rack of clothing on accident and these two female employees went about fixing it. I apologized but they didn’t care to even look at me. I disregarded it until I heard them both making rude, smart mouth comments. I thought that was unprofessional.
Not much more to say other than, H&M needs better employees with much more professional behaviors.

Unilocal 2014 Challenge #68/​100
They have two stories here, first story for women and the second for men and women. The fitting room is full and it’s kinda chaotic (especially since we went on the fourth of july weekend). The outside looks really nice and it’s located next to Forever 21. These two stores don’t look like they are stores, rather, they look like one whole big shopping plaza! They are isolated from the rest of the stores, which are on the other side of the fountain. They are on the Western side of the Americana.
Have fun
Have fun
Have fun!
People don’t really help around the store unless you luckily flag one down or you are in the fitting rooms. They have deals, deals all over!