Barneys New York

Customer service is extremely lacking relative to the prices of their products. I got different answers from speaking on the phone with someone compared to speaking with someone at the store and was left with no help. I ended up placing my orders online.

I adore Barney’s and shop it all over the country. It’s painful to have an outlet of your favorite retailer open on the Eastside and the customer service be so incredibly poor that you prefer to drive to Beverly Hills than to brave the incompetence that is the Glendale Galleria staff. Everything from non helpful staff to small things like they can’t provide a complete gift box! It’s as if the staff from the neighboring H+M works double shifts here. #suchabummer

This Barneys is my favorite of all the stores I’ve been to in the country. Its a great place to go if you want to avoid going to the intimidating Beverly Hills Barneys lol. The sales associates at both stores are really nice and friendly but more younger in the Glendale Barneys vs the Beverly store, in my experience I find that the Glendale Barneys has a lot more casual shoppers looking at higher end clothing or bags in jeans and t-​shirts vs the beverly hills Barneys where having a Louboutin is a prerequisite to enter the building. During black friday the deals here are crazy! The best time to come here is usually in November and June, thats when I notice the sale clothing is usually at its prime.

This used to be a Co-​Op store, and I think it was better then than it is now.
There are three Barney’s that I go to in the LA area: here, the Grove, and Beverly Hills. For some reason, both the Americana & the Grove are really small and lame compared to the department store in BH. Inventory is limited and customer service is lacking. This location is slightly larger than the Grove.
I usually go in for the handbags and they carry mostly contemporary brands like Alexander Wang and 3.1 Phillip Lim, and some premium brands like Balenciaga and Chloe.
Nice to drop by and window shop but I wouldn’t buy anything here. I’d rather make the drive and go to the Beverly Hills Barney’s.

I go to the Barney’s NY Americana at Brand location a lot, because it’s closer than going to the Beverly Hills location. However, it’s a lot smaller than the Beverly Hills location. It’s more like a boutique offering, but they still have great stuff. Especially for Fear of God LA items. If you’re looking for SLP, Balmain and the likes then you’re better off going to the Beverly Hills location. You can of course have the sales people here order it for you from other Barney’s locations around the country and have it shipped to you which is very convenient.
My go to sales people here are Paul and RJ. Both are great. These guys msg/​call me and hold stuff they think I’ll like once it arrives, before it even hits the sales floor. Great service all the time and very friendly.
I’ve also been helped by Robert and Callie on a few occasions. They were also very nice and helpful.

I just love the customer service here because they made me feel important. I spent about 300 and was very satisfied with the experience.

Excellent Service on a Tuesday night! There was a sale that attracted many people but the staff were on point. I would return to this location.

I came here for the shoes. The sales people were all but absent. I probably won’t be back to this location.

One of my favorite stores. The most stylish one for sure. Love the shoe department. The selection is superb! Great buying job. You can always count on on most stylish finds. Very unique edgy vanquard environment.

Can’t believe the low standards of customer service here! I tried to return an item my husband purchased from another Barneys location a couple days ago, so I brought my receipt which was under 30 days… and I got turned down… because it «wasn’t carried at their location»…excuse me?! Since when is that the customers fault? I even called ahead of time and was told by an associate that it was fine! Same company. Same system. Same receipts. My husband got me it as a gift and it just didn’t work, all I want is my money back.
I know they could do it, but just weren’t going to let me. Of course, at this point I am embarrassed and frustrated. I asked for the store manager. I waited forever for him to come out from God knows where, and he looked me up and down when he came up. I’m in my 40s and not magazine cover status beautiful, which I could tell would’ve made a difference by the way he looked at/​treated the young female associate who had helped me. So sleezy! But it gets worse.
After listening to me politely require my refund, he bold face lied to me telling me he couldn’t do it. He offered to ship it back to the original location of purchase in Beverly Hill, but he couldn’t guarantee when my refund would occur or give me proof/​receipt of return! As if I am going to trust someone with something incredibly expensive IF THEY WONT EVEN TELL THE TRUTH! I know for a fact that they could have processed the return from what I know of retail.
(Don’t believe them if they give you some story about why they can’t. The real reason, I’m sure, is that my item was worth more than they sold that day, and they didn’t want it to hurt their sales numbers!)
How does THE store manager get away with being a sleeze-​ball, a liar and a jerk all at once? Can’t wait to call their customer service about this guy…
Overall, I’m beyond disappointed. Barneys obviously doesn’t know what class is anymore.
Save yourself the time and money and don’t give them your service!

What has happened to this place? The service last year was amazing, now I feel like I am an inconvenience. The manager was a jerk and a total snob. I’ll not be back.

The selection at this location, in comparison to the one in Beverly Hills is almost laughable. It looks more like a boutique, rather than a high end department store. My issue with this store started when I came in here to purchase a gift card for a friend for his birthday. I was super excited to get him a gift card from here, since it is his favorite store. After a couple of days he calls me and tells me he tried using it and that there was nothing on the card, which was obviously inaccurate. That had to be one of the most embarrassing moments of my life and could have been completely avoided, had the sales associate payed attention. Not happy about that and I will be thinking twice to buy another gift card or anything for that matter from this location.

Today was my first trip into the new Americana location of Barneys. They have a great space near that crazy fountain. Thanks to the delightful, yet slightly hobbled Sonia, I was able to find my watch effortlessly. Good work, hold onto that gal.

As usual customer service at a barneys is eclipsed by the customer service at any given target, best buy, or wal-​mart.
I’ve been in here repeatedly and am always amazed at how difficult it is for someone to say hi, introduce themselves, or ask if I need assistance even after walking headlong into me… Twice.
Needless to say I’ve never bothered buying anything. If they don’t need my business I won’t give it to them.

I purchased some clothes and shoes 3 months ago. I had a great experience with the purchase; unfortunately one of the shoes I purchased makes a creaking sound in the left shoe every time I take a step. I didn’t have time to make it back within their 30 day return policy. Jane, the manager, made sure to let me know it wasn’t a defect and that it was either the way I walk, water, or the wood in the shoe that naturally creaks. She told me I could take my new shoe to a repair shop and pay myself to have it fixed, really? When you spend thousands of dollars in a store like Barneys and you get a defective shoe they should be happy to exchange it for you.

I just discovered the Americana has a Barneys, so I called to see if they had a particular product and when went a day later they didn’t have it after I specifically asked for it. (the person said yes) No, it didn’t sell out, they don’t carry it. Ugh! Anyways the customer service I recieved here was very nice and not too pushy. I am hoping they will expand the cosmetic area because it is very limited.

Horrible, horrible, horrible customer service! I’m a little glad to know that I’m not the only one who was completely ignored the entire time I was in the store. I expressed my concern to one of the staff who was staring off into space behind the skin care counter. She made weak excuses, saying that the store was under new management and they were understaffed and the philosophy is not to disturb customers while they browse. HUH? Which is it? I wouldn’t find a hello or some sort of greeting a bother, I promise. I was eyeing a gorgeous Balenciaga bag but, honestly, I would never spend a dime in this place. It does not fit with the overall pleasant atmosphere of the Americana and I hope it’s replaced SOON.

This Barneys CO-​OP has a really nice selection of items to choose from. Lots of Rag & Bone, Public School, Acne, A.P.C., and other designers. Every time I go, I usually walk out with an item or two. I usually go shopping in my lazy clothes, and they don’t seem to mind or profile individuals based on that which is a plus.
The same sales associate usually assists me whenever I’m at this store. I never caught her name, but she’s always really helpful – whether I’m in the store to make a return, purchase clothing, or just look around! Will be back soon.
Edit: The selling supervisor that usually helps me is Diana! She’s extremely helpful and welcoming; I encourage anybody who’s in the area to stop by the store.

Vastly open interior design, with sky high vaulted ceilings. Awesome service, offered me bottle water in dressing room. Luv the selection of edgey designers, for both men and women.
Bought a beautifully textured black sheath dress made by Rag & Bone. The cut, ribbing, style, construction completely scream, high quality R & B!
I like the distinct feel every time I come into Barney’s Co-​op. And I always find something of unique quality here, but it can be very pricey.

We walked into the store to see 2 of the employees chatting away at the front counter where they had the jewelry. We walked around the store for a good 15 minutes, browsing both the guys’ and ladies’ sections. On several occasions, we were standing within 5 feet of the employees there. We were never greeted or asked if we needed any help. The entire time we were inside the store, not a single word was said to us.
As we were browsing, I heard every word of the conversation between ‘Nikolai’, ‘Lou’, a white girl (originally at the front counter), and an Asian girl at the back counter. To be fair, ‘Lou’ walked in after we were already in the store and it sounded like he had just had some vacation time.
I’m not expecting very much, but I feel a «how are you» or «thanks for stopping by» is the minimum. If a single word had been said to us, I would not be posting this right now.
I don’t mind spending the extra money shopping Barney’s, but part of what the extra money is buying is the customer service. I recommend shopping at one of the many other stores at Americana.