Fletcher’s Tire & Auto Service

Would highly recommend these guys! Honest, good prices and dependable service! Will definitely be back!

I stopped by this location to simply have my tire pressure checked only to find that the sensor was going off because of a big piece of metal stuck in it! And that my tires had worn to a dangerous level. Thinking my day was derailed I began cancelling plans but the guys at Fletcher’s reassured me that they’d have me out the door in about an hour. A whopping 30 minutes later I was gone with a pretty good deal in two new tires. These people are like Tire Ninjas!!! Thank you to Daniel and Russ for being so helpful and professional and for potentially saving me from a serious accident with those bald tires!

Awful place and they deserve the reviews they get for their hiiiigh prices for looooow quality work. Their techs are noobs and they will screw you over in a heart beat.

If you’re thinking of taking your car here, don’t. They are so slow and very unfriendly. They overcharge and it’s worth it to drive a few extra miles to go somewhere else.
I dropped my car off right when they opened and they still have not gotten to it by 3PM. What a joke.
When I dropped it off and when I called for an update they were so rude. I definitely will never take my business here again.

Jeremiah and his team ROCK! They go above and beyond to take care of their customers. I went in for an oil change and to have a noise checked in my front end. Admittedly my truck had been neglected but these guys did everything to make it safe for myself and my family. Go there and trust them tell ‘Em Zita Bridges sent you!

It’s been three weeks and I received no call back from the message I left with corporate (The voicemail was the only option that was available). I can’t say I’m shocked that I’ve been ignored… it looks like the management at Fletcher’s is as customer-​oriented as the workers are.

I CANNOT stand Fletchers. If I had any other choice closer to me, I’d choose them. I have gone here for about ten years now and they are ALWAYS rude, lazy and extremely slow. I never thought to write a review, until I got to talking with a lady in Cabin Coffee who also cannot stand them or their service, so she wrote a review on here. They are unfriendly, and crude. I overheard them talking to a young girl… who I do not even believe was of age, and she was expressing that she had already paid for her oil change and the man said there was nothing showing that she did so. She insisted that she already did so and no longer had the money for it. So he said to her WHILE WINKING «Well I can think of other forms of payment» I am extremely appalled. Do not give them your business. They should be shut down.

These guys are lazy and will scam you out of anything. I paid 70 $ for a groupon for an oil change and new brakes, when I went back they told me I didn’t need new breaks yet they can’t refund groupons? That’s fine so give me the brakes I paid for, they didn’t don’t go here.

We have been going to this place for years. In years past I would have given them four stars. But last year I had my wiper blades replaced and came back to a fully shattered windshield to which they denied any knowledge.
Then, this weekend, we had a tire that we bought from them last year explode as we were driving up 67^th Ave. We took the tire back to them and asked if it is covered by warranty. The guy looked our record up on their computer and informed us that we had not bought some sort of additional coverage on the tire and that we would have to pay full price ($ 140) to get it replaced. We had no choice but to get it replaced even if we had to pay full price. For whatever reason it was going to take them all day to replace the tire, so we left it there.
When we went home we looked up the BF Goodrich warranty online and found that our tire was covered in full by it. I went back in and spoke with the same guy (I assume the manager) and asked why we were being charged full price for the tire. He snipped back and said I «did not disclose that we had bought the tire from Fletchers», yet he was the one who looked our record up in the system. In the end the warranty did pay for the replacement.
But, charging a customer for a tire that is covered by warranty? If they had ended up charging me the full price I would hope they would not have also got reimbursed by BF Goodrich. Beware of this place because something is fishy!

I didn’t have my car serviced here but I did buy new wiper blades. My left blade finally fell off and the metal was scraping the windshield so I went to the closest place to my house. I walked in and saw a rack of blades thinking I was going to have to spend more than a couple of minutes to determine which size fit my car. The guy behind the counter offered to help. He asked me which car in the parking lot was mine, grabbed the wiper blades off the rack, RAN out to my car, sized it up, removed the old ones, snapped on the new ones and RAN back into the store. I was watching from inside in amazement. I paid for the blades and was back on the road in minutes. AMAZING. I wish all customer service was as good as he was that day. I also wish I could remember the guys’ name — he’s my hero. Haha!

Never written a review on Unilocal and this is my first. Absolutely the worst experience I’ve ever had at an auto establishment. I go to the Fletchers off Lake Pleasant and Happy valley frequently. This is the first time I’ve gone to this Fletchers. I cannot express to you strongly enough to stay as far away it from this place as you can. Rude inconsiderate and unprofessional.

I wish there were a zero stars to give. I had been to this location a couple of times and had ok service, it wasn’t exceptional but it was close to my house. After a recent visit, they came up with needing a new fuel filter. I didn’t have time and would come back. A few days later, I called to see how long the wait was and told the guy what I needed done. He said come on down, it’ll be a couple of hours. I dropped it off and had a friend pick me up and we went for lunch and a movie and I even visited with her at her house, that was about a time frame of 4 hours. I had my friend drop me back off, I figured it would be done by now or almost finished. I should have known it was not a good sign when I saw my car still parked in the same spot where I left it. I went in and waited for someone to help me. I understand they are a busy shop, but at least acknowledge the customer by saying I will be right with you.
I was told they had not even gotten to my car yet. I reminded him that I had dropped it off 4 hours earlier at which time he had told me a couple of hours. If you can’t deliver on a promise or at least come close to it, don’t say it. You’ll just end up with angry customers. Mike, I think he was a mechanic, he had come into the shop for some paperwork and proceeded to tell me about a lady whose car had been in the shop for a week. WHAT?! You are actually proud of that fact? You should be embarrassed that you can’t fix their car within a day or two.
I sat in the waiting area for another 2 hours before my car was done. I was considerable upset. The person who rang me up gave me a free oil change coupon. That did nothing to satisfy my anger. What good is a free oil change if i have to wait all day. At this point, I do not want to ever come back into your shop and have not.
I’ve gone to another Fletcher’s and have had exceptional service there.
I’ve decided to take all my vehicles into a smaller shop where you can make an appointment and feel like you are getting personal service.

Everytime I go here to get my oil changed its just a rough experience. Stood at the front desk waiting for assistance for about five minutes while the employees were arguing in front of me, with no acknowledgment. It took four and a half hours to get my oil changed. And got my car back with a key chain broken off the keys. Unacceptable.

This Fletcher’s is the closest to my house and thus far, I have had to have 4 oil changes. I cannot express the frustration of showing up at 6:15am to be first in line and STILL have the car only back after 2 hours. Dave is rude and will ignore you. Unfortunately, the manager Robert Barnett will take no action should you have a complaint. I have never experienced such lousy service and I will send a formal complaint to corporate. I will never cone back here, instead I would rather drive 5 miles to another shop.

Classic bait and switch. Called for an appointment for a simple oil change with my own «High End» Synthetic oil and K&N filter. Was quoted a certain price. Sent my wife in for appointment and the price jumped dramatically. Again… another case of a «repair shop» taking advantage of a woman. Unfortunate because they are a neighborhood service dealer.
DO NOT send a woman in by herself. In speaking with friends and neighbors, this seems to be a typical action by these people.

Do NOT take your vehicle to this establishment. I went here for a simple oil change, and it was a disaster. First of all, I dropped the car off at 7:15 AM and didn’t get it back until nearly 3 PM. Secondly, they pulled a bait and switch with the oil, insisting that my common sedan required synthetic oil — $ 46 dollars later! This is more than the dealer charges people!
To add insult to injury, they told me my battery was bad. I took it over to O’Reilly’s for a check, and it was just fine. I wasted my whole afternoon on this.
This place clearly has a culture of taking advantage of customers, and their idea of service is pathetic. Save yourself the money and headache, and go somewhere else.

This is undoubtedly the absolutely worst place to take a car. If you have a Groupon or other such offers they will make you wait an entire day for a oil change! I was in there today and was told it would be 2 hours. I came back in 2 hours, the oil change bay was open, the «mechanics» were standing around talking and I was told there were 3 ahead of me!
I took my car there for a check up, I was told I needed to change a gasket in the engine and it would be $ 1,485. I took the car to Accurate Diagnostics and was give a price of $ 325.
In short they are rude, they care not for the customer at all. I will NEVER EVER darken their doorway again and I recommend you never even bother taking your car here.

Another GREAT experience at Fletcher’s. This time around David helped me out and I truly appreciate his customer service and advise on my vehicle.
Honestly, I have not had any kind of negative experience at this Fletcher’s at this location. I am a long time customer and will remain a loyal one with their continuing great service!
** It’s unfortunate for the other Unilocal reviewers that had a different experience. **
I recommend scheduling an appointment if possible for your needs. They are extremely busy. I trust my car here and I own a Lexus.

I must fill you in on a Little back story before I tell you about my experience with Fletcher’s Tire and Auto…
A month or so ago, I had to get a mobile locksmith to come to me because my car wasn’t starting with the key I had. While the mobile locksmith was making the key, I had an emergency call and had to leave right away. He didn’t finish the key, but I put the key he was in the process of making in my car… forgetting all about it.
Forward to today… I dropped my car off at Fletchers because something was going on with it and smoke was coming out of my engine. They called me the next day to tell me that it was gonna cost me $ 550.00. Thinking that we should get a second opinion, the hubby and I went down to pick up the car. When we pulled up, we noticed that the car was in the same exact parking spot that we had left it in when we dropped it off, but didnt really think too much of it at that time. We told them that we were gonna take our car and get a second opinion… they gave us our key back and we were on our way. We tried starting our car with the key we left for them and it wouldn’t start. We used the master key and it started right up. (I had given them the key that the locksmith made for me, not knowing it wouldn’t start my car.)
When we got home, I called Fletcher’s back and asked them if they had any problems starting my car up (damn well knowing they couldn’t start my car!) and his response was…” nope, it started right up. Didn’t have a problem with it at all.” how could that be when the key we had given them didn’t start my car at all!!!
Knowing that they were dishonest, we knew we weren’t taking the car back there for the repairs it needed. Long story short, We ended up having it fixed for $ 108.00 AND FLETCHER’S WASN’T EVEN CORRECT WITH THEIR DIAGNOSIS!!! It turned out it was something totally different AND WAY CHEAPER!!! What they said was wrong with my car wasn’t what it was AT ALL!!!
I will NEVER take my car back there again. I need to trust the people that work on my car!

Convenient location.
However, reviews are quite low for this location, but a friend of mine has recommended two other locations in the valley.
Surprise there are not any reviews here. Google located reviews that you may find helpful.