Fletcher’s Tire & Auto Service

Fletcher’s has been the WORST auto repair place I have been to my LIFE. They are hot able at communication the only time they will call you is to ask you for more money. They have no idea what they are doing. My car was there for several week and they had know idea what to do so they shipped it out to the car dealer ship because they didn’t know what to do and worst of all they told me my car was ok and I knew it wasn’t because when I went to pick it up early that day it did not start up so I told them and they told me everything was ok and I knew it wasn’t so I toke it to a car wash because they left it out in the rain so I took it to go get clean and guess what it wouldn’t start while I was in the car wash so I got stuck in the car wash so the car wash employees helped me push it out so I called fletcher to get me a toe truck and they did but they tried to make me pay for it when I told them that the car was not filed but they told me they couldn’t find anything wrong. Well all I can say is if you don’t want to be ripped off or have the worst auto experience ever just DONT GO TO FLETCHERS THEY DONT KNOW WHAT THEY ARE DOING.

In and out within one hour for my oil change– not bad! Just wish they still had TV service in the waiting room. No music or background noise= Grrrr…
I appreciate their honesty with no high pressure sale pitch. Will be back!

Fletcher’s may very well be a great place to go for tires, but for anything else I can’t recommend staying away enough.
After taking my Jeep in for some routine maintenance and to investigate one problem, they noticed a «small leak» on a rear axle seal. $ 1,000 worth of repairs and one week later (and being unable to reproduce a VERY EASILY REPRODUCIBLE problem) and I had my Jeep back. The first time I drove it, the problem they could not reproduce immediately reproduced like magic. By the 4^th time I drove it, a bearing broke and broke gears in my rear differential.
I took my Jeep back, surely they would correct the issue. And they would, for another $ 900‑1200. Against my better judgment I left my Jeep with them again. Then I heard nothing for 6 days, I finally called on a Monday and they said it would be ready by Tuesday at 5. I asked what the total was, and Rick had to ask Mike. When Rick got back on the phone he told me no charge. I was happy, I thought they were doing the honest thing and correcting their mistake.
Tuesday at 5 rolled around and my Jeep had no rear differential. Wednesday came and went. Thursday came and went. Friday I finally got the call that my Jeep was ready. I went in to pick it up and you already know the outcome. Sure enough, another $ 1200 repair bill.
If you want a Mechanic who will generally not communicate with you (My Jeep was in their «care» for a total of 16 out of the last 21 days and I received 3 total phone calls.) and when they do will absolutely give you wrong information, Fletcher’s may be the place for you.
This location of Fletcher’s Tire and Auto is everything that gives mechanics a bad name.

Lake Pleasant Fletchers is the Best! These guys care & tell you the truth, not like other Fletchers in the neighborhood! I take all my vehicles here for Oil Changes

There quotes and service have always been fair and they mix and match to my budget. Friendly service for us every time.

The staff especially Calvin at Fletcher’s was unbelievable. They were all so very nice —
They repaired my car timely, explained all of my options. I have never been happier in dealing with a mechanic or dealership. I will now be a loyal customer at Fletcher’s. I am recommending Calvin and his team to all of my associates. Well done !!!

Been going to this Fletcher’s location for years! Great and friendly service guys who let you know what’s going on with your vehicle. Make suggestions, but don’t push anything on you that you don’t need. In and out very quick with oil change appointment.

I would recommend this company to anyone! I don’t live in Arizona, but I was driving through and my check engine light came on. Being a woman by myself in an unknown area, I was a little nervous– but they were so great and looked everything over. It ended up being a simple $ 20 fix and 30 minutes later I was back on my way home without any other problems. They really could have told me anything and I would have believed them and paid whatever it took to get back on the road, but they were honest and empathetic to my situation. Thank you so much, I wish there was one closer that I could use more often :)

Although SLIGHTLY better than the deer valley and 83 ave location they are still well known for doing shoddy work and overcharging. Buyer beware your dollars are being wasted here. You can get a lot more for your money at an independent garage. I caught them trying to scam me on an oil and filter change by putting my old oil filter and air filter back in my car and I will never trust these noobs to touch my cars again. Plus their «techs» use air ratchets to put wheels on. (Guarantees warped rotors) and I watched the guy install mine in a circle pattern (huge no no, day one stuff.)

I got to tell you this establishment is very friendly, honest, and no B.S. Calvin was most helpful and straight to the point. They diagnosed the problem and made the necessary repairs. Good job guys.

Just so hit and miss. I’ve learned over the years to tackle nearly all my own repairs, but occasionally I need a hand. I want to like this place… but more often than not I have to return for work not completely precise, or on one occasion damage done to 2 very good tires I wanted to keep after buying a new set, another time a lost cover that was never found…
I’ve unfortunately had to put my trust in other places for certain jobs. There have been times where the estimate was higher than a local dealer (but they will certainly negotiate), and other times where things went great. Overall though… being completely straightforward… work done requires me to follow up almost half the time. Not a good average. Not sure what the internal problems are, but when my good stuff gets damaged and parts from my vehicle are lost never to be found… and THEN I might have to come back for a correction… I just can’t get to that point of a high trust level.
Hoping with the addition of competition on an opposite corner, things will improve. But for now– I’ll stick to doing almost everything myself in my driveway. Might take me 2−3x as long, but then I know who to blame, and save 5−6x the cost.
Pulling for the place to improve and stick around… I really do find the staff to be likable all around, hate to see so much inconsistency with work.

They lied to me about the cost of the oil change. I talked to the manager on the phone. He quoted me one price that was less than the advertised price on the website. When we rang out, he charged us the more expensive online price.
They took nearly an hour to do just an oil change. They messed with my radio (changed the station). Then when I called to complain, I got more lies. I have 5 vehicles and they will never see another one in any of their stores.
BTW, I have another vehicle in Discount tire for service. They called me back in less than 20 minutes to say that it’s ready.

We were given great customer service and a short wait time. We dropped in without an appointment and were taken care of. We will be back.

A simple oil change should take 15 min. Since I arrived early and there was only one car already being worked on in front of mine, I was expecting a wait time no longer than 30 min. So I told them I’d wait for my car inside their building.
TWO HOURS LATER… my car was just sitting there, hood open, wrench on the engine, and absolutely no one in the garage at all.
Lesson learned, I’ll just go to good ol’ reliable Jiffy Lube next time.

I’ve stopped buy multiple times for windshield wiper blades, tires, etc. Point I’m trying to make. They are awesome. Never once have they let me down. Some of these other reviews don’t make sense to me. I’ve been going here for the last 3 years. Great guys, great service!

Had a flat tire on our trailer while on vacation. AAA recommended a place 20 miles away that we had to drive to on the flat. Yea right. I Unilocaled for a tire shop and this place came up as 3.5 miles away. Hubby called and they had 4 of the correct tires in stock. They got us in immediately and charged us a cheaper price than AAA quoted.

I came to this place for an alignment on my BMW. I did make sure that they can do it over the phone before I bring my car to the shop. After a week, I brought the car back for them to re-​do it because it shifted to the right. I was shock when they told me their machine could not align on BMW. Why don’t they told me upfront? What’s a waste of time and money.

Yeah. .I read a few of the reviews and while I certainly am in no position to validate them, some seem pretty far fetched…
As for me… I am VERY happy with this place. Shawn the GM always takes great care of me. I am able to get things done quickly and efficiantly. They have sold me tires and warranted them when needed. They have done oil changes and tire rotations etc etc on all my cars and I have 4 of them.
Never an issue.
Thanks Guys!

This location is substantially better than the one on 67^th and Happy Valley. The customer service here is hit or miss depending on who you get but at least you have a fighting chance. The one on Happy Valley, I think they are batting 1000 when it comes to hiring individuals who lack courtesy, compassion, customer service and social skills.
There’s really nothing spectacular about Fletcher’s. Just a place to get your car serviced and repaired. I don’t ever feel like anyone at any of the locations go above and beyond to make you feel like a valued customer.
If you live in the NW Valley, and are considering a Fletcher’s, I would say this one definitely over the one on Happy Valley Road.

Be sure that they actually do the work you pay for! Fletcher’s had a groupon for an 3 oil changes and a tire rotations. I recently had a low tire and took it to the tire place that I purchased them from. The gentleman looked at my tires and stated that they hadn’t been rotated for a very long time about 20,000 miles. I told them that I was getting them rotated with my oil changes about every 5000 miles at Fletchers. They told me that they were not rotating my tires like I thought that they were. I keep all my service records and it says that they rotated my tires. Since I don’t wait for my car I have no idea if they did or not. I have to believe that they were not since I had to get 2 new tires today.