Arizona Department of Motor Vehicles

They moved pretty fast for what it was. The front ladies were informative and moved quickly today 6÷6÷16 and Lorena at (18) was very informative and very helpful I really appreciated it. I don’t normally have great experiences at the dmv but I want to give credit where credit was due. Please keep the good attitudes and doing a good job. There isn’t many so from the public THANK YOU!

Wait times for even the simplest transactions are horrible. I waited 55 minutes for a vehicle registration renewal. There weren’t even that many people in the waiting area. Rude and over-​paid employees. They hate their job and hate dealing with the public. One clerk yelled at an old lady who was holding up the line. She was just coming in for an id card and didn’t know where to stand. HATE going to this place!

Larkspur Lane (Tempe) office. Went on Friday about 11am. The line was the longest I have ever seen at a DMV. Around 50 – 60 people in line just to get a ticket. Took over an hour with one person on the reception desk. After getting a ticket, another hour of waiting to be called. Transaction (Title and register a new vehicle) took just 10 minutes, Despite registering for 2 years and having a 2-​year emissions certificate, I only got 16 months registration. The clerk gave some incomprehensible reason why this was. Total time in and out came to over 2 hours. It’s shocking that they cannot do better than this. And why on earth don’t they open on Saturday so people don’t have to take time off work?

I would give it no stars if I could less than half staffed and definately paid by the hour. Unfriendly and not much help, here already for 2 hours for an address change and no end in sight. Stay away from north phoenix dmv on north 26 th ave

Vincent Peralta is the best employee I’ve ever encountered at any MVD. He went above and beyond my expectations for customer service. He actually should be in a managerial position. He went out of his way while still following guidelines and procedures to provide the best service. He’s also just a great person to talk to while there may be any kind of wait. Very personable and I have been lucky to have him each time I have to go to this MVD

Debra M helped us with a complicated title problem. She was fast, professional, and funny!

I was maybe the 4 or 5 person arriving when they first opened. It seems like it took forever getting in and out of this place. It got really crowding pretty quickly. I was there for nearly 1 hour. I wasn’t at all impressed with the slow service. I will stick to renewals online at service arizona. Fast and convienent.

I came with my brother to the dmv today and standing in line I have seen four people in font of us using the eye test machine and not one employee cleaned it down before the next person used it, hey have to place their face inside and it is covered with oils and makeup. Highly unsanitary for our DMV to do this and keep putting people at risk for any germs or worse, something needs to be done about this eye test here.

This place is awesome worth the drive. Walked right in no problem wait was minimal. Second time here first time we had a line that went smoothly. The only thing today the girl at front desk with a bun on her head was very rude. Smh! Other wise the rest of staff was great. Walked in around 8:30 am

I already went to the MVD website to leave a comment but I really want this to be seen. Samantha Q., thank you so much for making my visit as painless and quick as possible, especially when I had multiple transactions and questions to get through. You answered each and every one and were so patient and understanding with me. You were so knowledgeable about what I needed to do and how I needed to go about getting everything changed to my new name. I just wanted to make sure it was possible for this to reach you, because you really need a pat on the back. Thank you very much for making what could have been a long and painful day much better!

Not even remotely ok. How can so may staffers congregate at a cubical for over an hour? The place isn’t nearly as busy as most DMV’s here are and still it’s 3+ hours. This is insanity.

It’s the DMV if you’re checking the Unilocal page on the DMV for any other reason than directions, I’m telling you, it’s the same thing everywhere.

This place is horrible! Went in for a level 3 inspection got there at 8AM didn’t get done till 5:20PM! So slow and rude they don’t care about any of there costumers! (Btw they had to tell at least 5 people who got there the same time, they had to come back tomorrow) all the officers do is talk to each other barley work at all, just talk to one another and take there sweet time with the people who have been waiting all day! Never will be there again!

Not what I was expecting.
I, like so many others usually avoid, at all cost visiting the Department of Motor Vehicle. The room is usually packed and I know I am in for a very long wait.
Today I had to go to the MVD. Even though the room was packed and seating was limited I was in and out within 20 minutes. I couldn’t believe it. I was antispating my usually hour+ wait however, to my surprise I was in and out in no time.
I’m not sure if I was just lucky. Either way I think this will be the MVD station I will go to in the future.

Average get number in your issue then wait converse and pay. Go on the road without issue fixed.
No insurance license or vehicle registration (joke) this could not happen ?? Or could it ;-/

Unfriendly. Dirty, dark, old seats, the bathrooms are disgusting, it’s just bad here. The wait was around 90 minutes for a new drivers license. Yikes.

Why always such a long wait… ??? And if waiting is forever long, why install those most uncomfortable park bench… Staffs are awful & unhelpful & slow… Really?

When it comes to a motor vehicle department, this location is actually not all that bad. Service is decent and wait time is expected but not exaggerated.
I’ve been here 3 times, average wait is 1 hour. Shortest 30 minutes, longest 1.5 hours.
They have enough seating to accommodate the capacity of people coming in and out.

Lessons I’ve learned from going to the MVD.
1. No matter how early you arrive, there will already be a line waiting when you get here.
2. I truly believe that there are people paid by the department to be in line before you get here.
3. They accept cards for payments.
4. Their online waiting times feature is a lie.
5. There is hardly any parking here so be prepared to circle the lot several times.
6. It is mandatory for at least one child to scream in here while you are waiting.

Person in line next to me smells like an ashtray in an old Buick.. Not emptied for two decades… and slightly damp.
This is a very accurate description of the cross section of humanity I found here. Of course, I am not reviewing the clientele, but the facility itself and my experience here.
I received a notice that my photo needed to be updated. This made me quite self conscious as I have put on a few pounds since I had my photo taken some twelve years ago. Thankfully, it is not a full body shot, but I was concerned about the face shot as I now have more chins than a Chinese phone book. Not wanting any flack from the powers that be, I dragged my fat ass off the couch and got this taken care of.
The facility is clean, and modern looking, however the system seems a bit archaic. You stand in line and get a number once you tell the lone employee at the information desk why you are there. You sit and enjoy the show until they call your number.
Once called, they took my photo and told me to keep the number and listen for it again. I was then called to a window where I was told that for some reason they could not find the photo. I was instructed to go back to the photo area and tell them my photo could not be found. I did this, they took another photo, and by the time I strolled back to the window my photo had made it there, safe and sound. I paid and watched as the person helping me filled out a form… in pen… by hand. Not sure why this is not done via computer as this would surely speed up the process.
Once done with this portion I was told to go back to the photo area and wait for my name to be called. I turned in my old license, they punched a hole in it, right through my head photo. They then handed me my new license with my new photo. Overall it was pretty painless, and there was no cover charge for the show.
Took one hour, start to finish. Thankfully, I will not have to come back here for another ten years or so. I do love the parade, but only every decade or so.