Sun Radiology

Rude staff,(receptionist) had and appointment didn’t got in after 2 hr wait. They make your appointment a nightmare

Only went there because of Cigna HMO. The staff is overly sugar friendly to make up for the surroundings, the lateness of tests, the clientele, the lack of cleanliness. NO ONE washed their hands while I was there, even before starting an IV and pulling off the finger tips of gloves. Even though I had spoken with them several times before the appointment, I was no forewarned of the $ 115.59 charge until I signed in.

I have had lots of labs and scans and x-​rays done over the years, besides the military base, Sun Radiology, on 59^th Ave, south of Bell has to be the best! I just got an abdominal ultrasound, they are timely, knowledgeable, personable and responsive to my individual needs. I have been here several times in the past and their professionalism never changes!

Went there last year for mammogram-​had great service. Made an appt for this year and verified they took my insurance to show up and they tell me otherwise! They have no regard for your time!

Actual radiological service was fine. The radiologist was professional and made me feel comfortable.
Billing was a nightmare.
They kept sending me bills, after paying the one bill I had, so I ended up overpaying for something they did not submit to my insurance. When I called them about it (after I realized what I had done), they said they would reimburse me, but a month and a half later, I called to see where the progress was, and they were so confused they had no idea what I was talking about and they were telling me I only paid a fraction of what I had… but I have check receipts to prove it!
My services were in December and I’m still getting all this figured out in mid May… yikes.

Waited for two hours past my appointment time to be seen. The waiting room is small, TV is loud, and voices carry in the lobby. Ended up leaving with a headache. Hopefully getting the results don’t take this long. Never again.

Arrived at 7:30 for 8 PM MRI. Filed out paperwork and returned it by 7:45. Was called back at 8:25 for the scan; only to be told that I was too large fro the machine. Really? I was this size when I made this appointment IN PERSON, with the scheduler for Sun and when I walked in at 7:30 and my size is on the paperwork.
So, arrived for the Open MRI at Sun site on Thunderbird. 4:05 arrival (had to file out the EXACT same paperwork as I did on 59^th; no intercommunication, I guess) for 4:30 appointment. Called back for the procedure at 5:50!!! Again with the wait time!!!
Now, 1 ½ weeks after the open MRI, I receive a call today saying those images won’t work. It took them 10 working days to figure that out!!!
Incompetence abounds at all levels in this company!

what a wired medical center.“we dont have change”
the sign is big enough to read right. we accept cash.
i was in a big hurry went to this place to. get my x ray done here. i give$ 100 the lady who work at front desk. she look at me like «we dont have change do you wanna come back tomorrow? i asked her if i go somewhere get change come back can i get done right away cuz i dont have lots of time she pretty sure told me yes its only take 5min.
so i went outt and got some change come back. i gave her $ 40 my bill was 39.61 she toled me they still dont have change for39cents. what the heck i mean really? so they just wish people only bring the right amount? it upset me really and i had wait an hour before go in checked out. but the doctor who checked my x ray was very friendly.
what a shame! the employees just talking and laughing in the back you can see through from the front desk.
i would not recommend for other peoples!!!

After getting rescheduled to a week later we get there and was told that our appointment was a hour ago, when I clearly told her I needed the same time and was told no problem. Then I had to wait for over a hour to get in a get a CT scan long story short I had to pay the price for there schedule mistake!

I had a CT of my brain done here. Wait time was fine. Everyone was professional. They also went the extra mile to make sure I was taken care of. I would go here again. Obviously I hope I don’t have to though.

I used Sun Radiology services back in November after needing an urgent CT, my PCP (located next door) sent me to Sun Radiology. My wait time and treatment there was pretty standard but since then, I haven’t been the most pleased with the office. When I call the office for financial reasons, I am transferred to a voicemail. I leave a vm, yet it is never returned. I have to keep calling over the next few days and hope to reach someone live in order to get answers or a resolution.
The billing is also not consistent. I am set up on a payment plan for my portion after insurance, yet I don’t get the same bill in the mail each month. Its almost like it lags a month behind and my «true balance» is never shown. I sent in my final payment and haven’t receieved anything in the mail for the last 2 months. I pay $ 75 – 100 over what my regular «payment plan» is each time I make a payment, and I was just in need of confirmation that it indeed is paid up to date. I called the office and was no longer given the option of reaching financial (just med rec/​front desk/​manager) so I opted for the front desk. The person answering the phone seemed put out, and told me to call 4 different extensions and keep trying until someone answered the phone. On the mail line, it doesn’t give you an option to enter an extension number and when I explained that to the front desk, they said «well. things have been changing, so I’m not really sure either.»
I had to go back to the hospital for the same condition (severe, stabbing pains) and they requested my ct scan as well as the report. I told them my personal contact had written permission (signed upon my first visit) that would allow her to pick up the disk so we could bring it to the hospital as directed by my PCP. When my personal contact got to SunRad, she was told that they would not give her any copies, but that if the hospital needed it, they could be the ones to request it. Upon arriving at the hospital, the ER physician asked for the scan and when I explained the situation, he was furious and said they had no reason to withold it, they were just wasting our/​his time.
(Sidenote:At the time I needed to get the IV, I had stressed to the nurse that I had been poked several times that day and I had one place that was yet to be hit. the nurse disregarded my concern, said she was sure she could get it… and 3 pokes and 2 blown veins later, finally succeeded…)
I have since found SMIL (Scottsdale Medical Imaging) to be a much friendlier place. Need a QUICK copy of your scan? Give ‘em an hour, they’ll have it waiting for you. Friendly smiles at the door and little to no wait time? Need a walk in lunch time appt? Would def. recommend them (at the Biltmore Medical Mall) over Sun Radiology.