America’s Best Contacts & Eyeglasses

The worse place to go to, first I got contacts that I still needed to wear my glasses on top to see, went back to the doctor and he could not give me an explanation or reason why; made an appointment with a different doctor same facility because you know everyone deserves a second chance. I should have known better; I dropped off my glasses on my second visit so they could replace my lenses with the new prescription only to call back 3 weeks later since they never reached out to me and now I have been calling for 2 days and they have not send my glasses out, didn’t know who the glasses belonged to, had no clue of why my glasses where even there for, talking with different people for two days because no body has done anything and the final comment I Have not been working the last two days so it’s not my fault. What a joke of a place. Worse Place Ever!!!

I am very unhappy with my whole experience here. The customer service is horrible and I felt like my exam was very rushed. My prescription changed a lot showing my eyesight had improved and I questioned this and was told to try the contacts first. My prescription has been the same for the last 8 years and after trying the contacts I cannot see as well. I was hopping to get my contacts I paid for and be done but I unfortunately will have to go back.

It was really stupid of me to go here even though the reviews were so terrible… The office staff didn’t know what they were doing, the front office manager was rude (I didn’t even see her specifically for an issue, she was just working up front). The eye doctor gave me the totally wrong prescription… I told him he gave me the wrong prescription and he said «well I’m not going to indiscriminately change it»… Even when he re-​checked my eyes and I said it was more clear he said «That’s because the (-) number makes it seem more clear because it makes the image darker». I am not an optician, so I don’t know if this is true or not but considering that my prescription when from (-) to (+) and to have a (+) eye is pretty uncommon… He should have reconsidered his prescription. I magically went from a -.50 on the left to a +.25… I get my contacts in the mail that are that prescription and what do you know? It’s wrong, my left eye is completely blurry and more clear without the contact. I don’t have vision insurance and had to pay out of pocket for my exam and all of my contacts (by the way DO NOT buy contacts here they were $ 20 more per box than 1−800-Contacts and $ 10 more per box than Walmart. I want my money back and will be contacting America’s Best corporate line to see if that will happen (I doubt it). I will probably have to go see another optometrist that actually knows what they are doing, plus I already bought glasses and contacts because I trusted the guy that was supposed to be the professional. Also… just in case anyone was wondering, their glasses are also way overpriced, you can find the same brands for 20% less online.

I would like to give a shout out to Anita she’s an excellent worker. She repaired my glasses free of charge and was very helpful. I am definitely going back there to get my eye exam and a brand new pair of glasses. Thank You America’s best!

I really wish I had checked out the reviews BEFORE I went to this place. First let me say, the doctor I saw at this location was really good. Very through, explained everything in detail and answered all my questions. Now, the rest of the staff, on the other hand, is not good at all. I take that back… there was one woman (sorry I don’t remember her name) who was wearing a knee brace, that was great. She was actually working and not acting like she was working in hell. All the other women in this office walk around like they don’t even want to be there. The wait time is unbelievable. The first time I was there, my appointment was for 10am. I didn’t get called back to begin my appointment until 1045am. The woman who started my appointment was really rude and made me feel uncomfortable but I kept my mouth shut and remained civil. Once I was done with her and the finished with me, I had to wait foe another 30 minutes before I could sit down with the assistant to actually order my glasses. Crazy
Now the glasses … I ordered them, paid a ton more than was expected but left waiting for 10 business days to get the call that they were ready. I went back to the store, signed in, and once again waited over 45 minutes to be called over to get the glasses. I put them on and they seemed ok. Until I started driving. I noticed that the prescription was wrong for distance. I could see better with my 15 year old glasses than with the new ones. So I went back after a couple of days, redid the eye exam, ordered new lenses. after another 10 days I got the call that they were ready so I went and picked them up today. they fit, I could see so I was happy. Until tonight. I took off my glasses and closed the right ear piece, no problem, and then I closed the left ear piece and the damn thing snapped. Broke right off. In all my years of wearing glasses (since I was 12 years old) I have never broken my glasses and the first pair I get after 15 years turn out to be defective.
Now I have to find time to go back to the office sit and wait for however long and see if I can get the frames replaced without having to pair for new ones (doubtful but hopeful).

I would have to agree with another rater in that the actual eye doctor’s service is great, but the remaining staff falls short. The front office receptionist was quite frazzled and all over the place. I felt bad for the patient ahead of me since his information went from being unable to find to being misplaced; just a huge mess. He was a patient man, but I was frustrated for him & I didn’t even know the guy. Some of the staff members provided little to no customer service. I tried to make light conversation with the woman doing my eye tests, but it went ignored. I understand she needed to get her job done, but at least some sort of feedback would have been appreciated. Everything seemed rushed, but the wait felt eternal. I felt that for the amount of time patients were waiting past their appointment times (my appointment was at 3, but not seen until 20 – 25 min past) they should’ve at least given a heads up. I expect a wait at doctor’s office, but I feel I’ve experience more time issues at this facility. I would suggest to allot more exam time for patients. For instance, I notice they give patients 10 minute time slots. I feel they should allow 15 – 20 minutes for patient exams. It’s better to overestimate time & go under than giving little time & having people wait.

We came here for a noon appointment. We waiting for over 30 mins just to get the first test. The place is packed, very busy. I’ve heard three people already complain. This place needed a remodel 5 years ago and looks run down. Now to be fair, the doc is good and once we got in, everything moved along smoothly.
I realize not everything is as fast as a taco bell drive-​thu, but the waiting for my appointment is annoying. My time has value too.

Wow, with an insurance change had to come here. I was here since 1 and had to leave at 215, came back to get contacts fit at 245 and I’m still here, it’s 3:22, seriously not acceptable!!!

I already left my feedback on their Facebook page, but I’ll leave it here too since I was told that their management would be in touch with me and it’s been over two weeks and not a word from them.
I wasted two hours in this place and ended up walking out after waiting to order glasses. I had an appt and waited about 30 minutes for that — it was Saturday and I understood it was a busy day. What my complaint is for is the hour and a half wait which resulted in me leaving without ordering glasses.
They kept calling people who had seen the doctor after I had, when I asked when it was my turn they said two more then it was my turn. After three people, I asked and was again told two people ahead of me. After that I paid for my exam and left. I had told myself twice that this place lacks customer service and organization and I would not be back — this time I mean it.

I seriously do not understand what goes on with these people! First. .the doctors are great. .they spend time with you answer questions they are great! It’s the other people working there. .the place is crazy backed up and they walk around like they are out for a Sunday stroll on the beach. I waited for 40 min after seeing the Dr just to get my contacts and pay… i asked 3 times how much longer and every time I got the same answer… as soon as we can we will get to you. if there was another location near my I’d stop coming here!!! Then they called other people in front of me that were after me… get your stuff together! !

Went to this location a couple of days ago to get a new set of glasses for my boyfriend and wow… All the young girls that were in there were so unhelpful, and we waited awhile to get seen. Not a problem we didn’t have anywhere to be, but still the fact of the matter. All of them had such an attitude of not wanting to be at work across their faces. Doctor was whatever, seemed to just be rushing, and the lady Tiffany who helped us was in a rush to get us out. The ONLY person who seemed to have a professional attitude and good personality was a woman named Cherisse. She apologized about the wait and told us we would be helped as soon as possible. I could also over hear her helping a customer, she was pleasant and so helpful. Bottom line we wish we were being helped by her. Other than our brief conversation with her it wasn’t a great experience and won’t be going back if we’re aren’t promised to be helped by Cherisse.

In reading the other reviews I was pretty nervous going here. .but… my experience was perfect and pleasant! Eye exam on time, 2 pairs of new glasses for the said price, no pushy upsell… Just given information! Loved it and will go back!

I am not at all thrilled with the level of experience I had received at this place! They middle man their lenses and frames to make a profit. They get you in by offering this «great» deal of two pairs of glasses and a free eye exam for $ 69.95 but when you get in they charge you for everything! I couldn’t even get the glasses I wanted the lady helping me choose said the glasses I wanted wouldn’t fit my lens! Worst part is I didn’t even walk out of there with any glasses or contacts that day. They said I would have to wait two weeks to get both and come in for a follow up exam! Not even a trial pair of contacts was offered when I really needed it! I ended up paying $ 250 dollars for one pair of glasses and two eye exams! I have never felt so cheated! When I said I didn’t want to pay that price and waned to go elsewhere they said I would still be charged the eye exams and no prescription would be released!!! I have had better experience at Walmart and Alex Optical, guess I’ll just stick to places I know won’t suck me dry!

Americas best was very helpful and friendly, they got me in and out. I love the service and the friendly smiles.

The worst service ever. They didn’t even talked to me at all. I could not believe it. Well there lost. Thank God there are lots of vision care in here.

Im very pleased with my experience and purchase at Americas Best! I came here to get an eye exam and to get a pair of glasses, the women were very helpful and sweet. The doctor was very professional that clearly took the time to perform the various tests. He never made me felt rushed. The pricing of my glasses were very reasonable, I will update my review once I receive my glasses. I took one star off for the wait time, but other than that I would have given them 5 stars!

I’m very pleased with my new eyeglasses but it was a bit of a tortuous road to get to this point. But now I know how the game is played and I’ll happily return here.
The name of the game here is «upsell», a variation on «Would you like fries with that?» Just a little sneakier.
I did wait about 45 mins past my appointment time to be seen but the price of $ 69 for two pair would make it worthwhile, I believed. Everyone I encountered was courteous so that was a plus.
But after my exam when it was time to place my order with the clerk, the real hard sell commenced. The clerk tallied up my preferences without telling me that everything I was being offered was at an additional cost. She ran a calculator tape and then handed it to me. It came to almost $ 300!
I exclaimed, «Whoa! How did that happen? I came in for the two pairs of glasses at $ 69.»
So together we backed out all the extras– none of which were important to me in the least. And I left a satisfied customer.
You just have to know how to play the game. And now I’ve showed you how to do it!

I am disappointed every single time I come here. They are always, ALWAYS running late (I am waiting to be seen right now) and the customer service is horrible. I just sat and watched the phone go unanswered for five minutes. Whenever I call no one will answer, and then the lady at the front desk gave me attitude when I asked WHY they won’t answer my call.
Everyone around me is now complaining because they’ve been waiting over THIRTY minutes to be seen by someone.
When I finally got ahold of them two weeks ago, all the lady asked for was my day of birth. She said I was all set and ready to go. But then I went in and there was NO APPOINTMENT made in my name.
Save your time, save your money — because this is the worst vision service I have EVER seen!

Fast and quick. You really have to make sure what day you go. I went on a Monday morning after major holiday. The only thing is that the sale person who was finalizing my sale seemed upset that I did not want to purchase all of the unneeded add ons. I seemed to be rushed out when I was asking questions. I guess if you do not buy add ons then they do not need to help you. Buyer Beware!

To follow-​up on my original review:
I received messages on Unilocal from the owner and a customer service agent of this America’s Best location asking if they could contact me to help make up for my previous poor experience. I replied with my contact info over a month ago and have not heard back. They just lost another star…