Visionworks

It’s been a test of my patience at this store it really has.
It has been a month since I had my eye appointment and was charged over $ 500 for 2 pairs of glasses, numerous visits to this store and now yet again they are having to remake set of lenses for me a third time. This is not what I expected when I spent that kind of money.
The first set of glasses I purchased was a set of Nike Transitions lenses which I instantly reported to the sales girl that the give me eye/​head aches the moment I put them on. In fact I demonstrated to her that I couldn’t see as good as the glasses I had on my which were 2 years old. I was told by the sales girl that I need to get used to them. That was all I could do, so I went away thinking it was me. Well it’s been a month and I still have headaches. Not to mention these glasses hardly react to my surroundings in the car, (which the sales girl blamed my window tints) yet when I am out in the open they do not react that much. In fact when I go inside a store I have to take them off as they will take a good 10 minutes to clear and are too dim. My wife has transitions lenses which work very differently than what I am experiencing. When I go into meetings for work I am the only person with transition lenses that have to leave them on the table until they decide to undarken.
Now another pair I paid over $ 200 for lenses to be made for my carbon fiber frames, and now you are on your 3^rd try since the beginning of January. I left my glasses for 2 hours only to be told when I returned that the lenses didn’t fit at all. I could have been told that within minutes with a phone call.
I left my glasses a week ago and come to try them on. First thing I notice was that my eyes and head do not hurt that these lenses have been made correctly to my prescription. So my question to myself now is that obviously I was correct in thinking that the transition Nikes have been made incorrectly which is what I tried to report when I first tried them on.
However my brand new lenses are scratched, I was told by the sales guy that if I wanted to they would remake them. I said yes I paid over $ 200 for these lenses and they are in worse condition than the lenses I left for them to replace.
I believe I have been patient enough here, It is clear I am dealing with some very unprofessional people that are used to dealing with people who are willing to be treated like this.
RE business reply, you have a private copy of this submitted through your website yesterday… Waiting a response

I was impressed by the professionalism and the politeness from all the employees. I arrived earlier than my appointment time and was seen right away. While I waited for my eyes to dilate i was given a tray to put frames I liked in so that I would be able to select which one I wanted from those, and not have to remember what I pulled off the wall. The staff was very knowledgeable about my vision plan and helped get the most bank for my buck. My contacts and glasses arrived within a week and I was in and out when I went to pick them up.

The workers here at nice. They offer help and are pretty knowlegeable on deals and quality.
The examiners are nice too. They walk you through the process in a personal manner.
One thing I will say, it is a little bit on the pricier side for frames here.

I purchased their savings plan in order to save 20% on my order and for refill orders for contacts. After using the first 3 month supply I placed an order for 6 months. I misplaced my discount card and they had no record of my earlier purchase of the discount plan. In this day and age, they should be able to pull up my account and see that I purchased the plan. The manager did not call me after I left a message nor did she come up to me when I went to the store to pick up the order. I will not return.

This is one of those places I keep going to only because the location is convenient. Almost every time I have been here, the experience has been terrible. Staff is either not trained well or incompetent and has poor customer service skills. Attached optometrist office is not much better. My fiancé ordered a pair of glasses and they switched the lenses. The prescription for the right eye was in the left lens and vice versa. We went back three times explaining the problem before they finally fixed it and stopped saying that it was something that needed getting used to. I called to order contacts, they took my number and said they would get back to me. It took two days and they told me I needed to come in on the voicemail. I called back and spoke with someone else, who let me order over the phone. When I went in to pick them up, I stood at the counter waiting for eight minutes before someone finally acknowledged me. I would definitely avoid this place if possible.

We went in for our annual eye examinations. My husband needed a new pair of glasses and I reordered my contact lenses.
To get my contacts there was much confusion on the floor end and they were unsure of how many boxes to sell me and picked wrong amount of boxes that were later corrected. This process took about an hour. I had to come back to pick up some boxes and they were mis-​filed and it took over a half hour for them to give me my remaining boxes.
Later my husband goes in to pick up his glasses. He tries them on and can’t see out of one side. They try and try and do many adjustments. They suggest him walking around the mall with them. His head hurts from the glasses and returns. They tell him to see the Dr. After much time and examinations the Dr. discovers that the wrong prescription was made.
OK they made a mistake.
Then instead of saying I’m sorry Mr. so and so we will fix it they make him go threw the whole ordering process again and this takes another half hour.
He gets a call maybe a week later saying his glasses are in. He goes in to pick them up and comes home.
IT“S A GOOD THING HE HAS ME as he paid for something he didn’t receive.
As soon as he walks in the door I can see from a mile away the glasses aren’t made correctly as they didn’t polish the rimless part as they were paid extra to do. The edges just looked like bright headlights. NOW THIS IS A $ 80.00 charge that he was charged for that he didn’t get. We drive back to Visionworks and they fix after we inform them about the rims and we wait another half hour.
I wouldn’t say don’t go here as in the end all was fixed but I would say just be on your game as they make errors.