Sunglass Hut International

I went in to sunglass hut the other day to exchange a pair of Ray Bans that I got for Christmas and ended up being sold a display model of sunglasses which I now regret taking. When I asked the lady who was helping me to sell me a pair that weren’t on the shelf she said «oh it’s ok we clean these up for you». I don’t know why I didn’t think to speak up and now I’m going to go to a different sunglass hut and exchanging them (again). Super annoying that you would sell someone very worn sunglasses at retail price and expect them to be okay with it. I work in retail and I know how people treat display items and let me just say that they don’t treat them well. This is so ridiculous and I get more mad about it the more I think about it.
Another issue I had with my visit is that the young lady kept hovering over me while I was browsing. I don’t know about you but I don’t appreciate being watched like a hawk while I’m shopping. Please install cameras and watch them at the desk if you really think I’m going to steal something. It’s very rude and it makes me feel like I’m in a hostile environment.
Next time that a customer is purchasing VERY expensive sunglasses don’t try to pawn off your used displays to them. It’s bad business and bad customer service.

I really appreciate the time Victoria took to process my return. I love having a VIP account with Sunglasses Hut. However, my ophthalmologist advised that I need to wear prescription glasses all the time. I could probably add prescription lens to the pair of Maui Jim’s I had, but I couldn’t justify paying $ 300 just for the frame. So I needed to return the sunglasses. Victoria took the time to read the manual and processed my return. I appreciate her determination to figure things out and resolved the issue. I had dealt with a sales rep at a different store who told me to call customer service, which absolutely did no good at all. And she caused me to waste another trip.

Great service ! Ask for Isabelle she’s sweet and very helpful. Clean store and very on top of helping customers.

After loosing my favorite pair of sunglasses that I have had for four years, I decided I couldn’t go any longer without them. I had planned on buying a whole new pair this year, something new, fun, and different but figure I needed to replace my «babies» instead. When I walked in Isabelle was immediately helpful and super nice. I told her my sob story and she let me know that a previous customer had just left a coupon that I could use and that if I wanted to sign up for a Sunglass Hut card that I would also receive an additional 20% off on top of my coupon! Well I was sold and walked out of there with not only my replacement but a shiny new pair as well! Thank you Isabelle!!! You Rock!

What a fiasco this turned out to be, buying a pair of sunglasses of all things. Normally I wouldn’t bother reviewing a place like this, but the experience left a very bad taste in my mouth and I’d prefer to spare others the same nonsense.
I went recently to this location to look at some new shades, as my current pair had started pushing past their life span and had taken one too many falls. When it gets to the point that you see blurry patches because of all the nicks and dings, you probably need new sunglasses.
I ended up agonizing between a pair of Maui Jim’s and a similar style of Revo, both in the $ 180+ range. After going back and forth for what must have been close to thirty minutes, I finally decided «feck it,» and opted to buy both. When I took the samples to the register to let the saleswoman know what I wanted, to my horror, she tells me,
«Let me polish these up for you,» and begins to start cleaning the display models.
That’s right, the ones with smudges and germs all over them, worn out frames and hinges and that have been dropped God only knows how many times by idiots trying them on. I stared at her in disbelief for a second but then finally blurted out that I’d like a fresh pair from inventory. She actually seemed annoyed by this, but went ahead and looked. She was only able to find the Maui Jim’s, but not the Revo’s, and tried to tell me that she could get the display pair as good as new. Given that they were horribly dirty and one of the hinges was so loose it wouldn’t stay extended on its own, I told her no thanks, I wasn’t interested in purchasing used sunglasses for 100% of retail, and certainly not when retail is $ 180. Again, she seemed miffed by this, as if I was being unreasonable. Seriously?
I’m sorry, but when a customer decides to purchase almost $ 400 in sunglasses, you shouldn’t try to sell them very, very used, worn, dropped and damaged samples. Furthermore, if all they had was the nasty display model, you’d think a reasonable business would offer to give you a discount, especially since I’m spending so much in their store. Nope! Not a chance, the gal just put them back on the shelf and rang up the Maui Jim’s without another word. I guess they’d rather sell them to another sucker who doesn’t mind buying used but paying full retail. Unreal.
I paid for my Maui Jim’s and walked out, never to return. The fact that they gave me the wrong sized case that doesn’t even fit the sunglasses, and the fact that the gal who polished them up left smears and streaks all over the brand new glasses, didn’t help matters.
Awful experience and really unprofessional customer service. Wow.