Abercrombie & Fitch

Do they ever actually help the customers or fold the clothes?! Worst service! Two thumbs down

Worst customer service ever.
Generally speaking, young Millenials are losing their sense of customer service towards customers. They take their jobs for granted and treat it like a high school hang out.
This has shown to be true at this A&F location.
I had ordered a bunch of pants for work in two separate orders but since multiple deliveries were made at different times, I had a total of 5 receipts and items to return with.
The young girl working at the register rolled her eyes, loudly sighed and loudly said to her «manager», «…I have like 8 receipts here…» and proceeded to type on her register with so much attitude, I had to literally bite my lip down to not cause a scene.

TOO MUCH PERFUME AND COLOGNE sprayed in the store !!!
I mean, it is way too much for a person to handle that much strong smell while trying to shop. I used to go to that store all the time and buy bunch of stuff but not anymore. I can’t even walk by the store the smell is taking over the entire area outside the store. And its not only me, all my sisters and friend agree with my thought.
In my opinion this is wrong !! Probably one marketing person came up with that idea that they should spray fragrance every few minutes to attract customers. You are actually losing customers
More is less…
Marking advice 101, let the customer feel comfortable to come back again.
Hollister is doing the same thing; probably they have the same owner.
I want to shop at Abercrombie but I truly can’t enter that store no more which is sad.
I know there is online shopping too, but sometimes you need to feel and try the material you are buying especially when buying jeans.

Returned items that were never worn after 60 days and received a store credit. I asked the sales associate for her name to thank her but the nerve of the employee to give ‘me’ a customer such bad attitude. Supposedly her name is Alex with cashier #1 813 770. The store management needs to train staff how to provide better customer service. Otherwise, less consumers will purchase clothes from bad representation of the company. The company needs to hire people with people personality and mature not some high school/​late teens kids who lacks the capacity to provide good customer service. This review would be 0 but Unilocal is required to have 1.

Thank goodness I can fit into the kids sizes. Most of the things are half the price and better fitting especially for my stature. We all know that the store smells like their signature perfume but you get used to it after being in the store for a couple of minutes. I do admit their clothes are quality so I understand the high price but I don’t think it should be that high, so definitely look out for sales and most of the time they have really greatsales. Join their emailing list to stay updated!

If you want a really bad shopping experience, go ahead. I went there yesterday and checked out twice. The first time, the girl gave me an attitude when I wanted to use a smaller bag instead of a big bag before she even put my clothes in any bag. Super duper unfriendly! At the end of the transaction, I said thanks to her twice and she didn’t even said a word other than an attitude. The second check out, the staff were all chatting while I was checking out and there was a long line after me! Oh excuse me, the chatting group included the manager. However, the girl at the front door was nice. I should give her a credit and the only star here is for her. Otherwise, this store doesn’t even deserve for any star.

Don’t know why everyone’s crying; if it smells like shit everywhere you go, then check under your shoe.
Everyone was really helpful and nice.

I walked in the store lately and got a great customer service, I wasn’t planing on buying something but after I received a very friendly greeting from one of the models I changed my mind and walked out of the store with a back full of
mention that it was off season :)) but they’re doin a great job !

I used to work at this store until i got fired without notice, managers give attitude not only to employees but to costumers as well. They give little hours, for minimum wage with a lot of attitude. Honestly is over priced and costumer service is really bad. I know this first hand and i tried my best to give good costumer service but because of other employees rudeness it was hard to change it.

Terrible customer service. Wandered in a few months ago on a whim and I ended up seeing a couple of cute dresses. Nobody approached me or said hello when I came in which is not a deal breaker, but when I wanted to try some things on I was given a snotty high school attitude by «Dylan», who physically rolled her eyes at me when I asked to use a dressing room. I will never come back.

they have beautiful sweaters but too bad that they don’t care about customers.
abercombie sucks.
1. there was no one to unlock the freakin fitting room door for me.
2. they don’t bring enough quantity for a sweater, etc. so everybody can purchase.
3. the music is so loud in the store.
4. they need some lights in the store because it was too dark.
4. they need to have positive attitude.
5. they have to work lil quick and chat less with customers.
6. and when I called the customer service at night someone answered me with sleepy voice and she barely talks. (wtf),
this is fcked up because Abercombie is so popular with all these bullshit.

Horrible service all around. Been here multiple times and service always sucks. Love how the employees make you wait when there’s a long line only to ring up another fellow employee personal purchase. I would believe that a good business practice would be to take care of guests who are paying full price first. Instead they prefer to let employees cut in line while multiple guests are waiting to checkout.

Not sure what’s happening with customer service anymore. We have been standing in front of the fitting rooms to try on clothes, and there is no one to attend to us. I walk over to the cash register and asked for assistance; employees were having a personal conversation. I said“Excuse me” trying to get their attention, one of the girls rolled her eyes at me, stared me down as if I was at the wrong place, at the wrong time. I don’t think enough time is spent with these employees, teaching them customer service and some common senesce.

Got shirts for birthday gifts, but not really a fan of clothing with huge brand names across the chest or sleeves, so decided to return. I should be paid if I’m going to advertise the brand.
Got a greeting at the door, and sadly, it was the only positive experience I had at the store. Not friendly at all at the register! I also could barely hear the salesperson at the register since the music was super loud. For the two shirts I was returning, I was told I can only be given merchandise credit. No cash back! Came to about $ 39 and some change. I asked if I can add $ 10 or so to buy a $ 50 gift card so I can use as a gift. Denied! Salesperson asked if maybe I wanted to get cologne so I can use my credit. Told her I prefer way better cologne! Denied you too Abercrombie!
Stuck with merchandise credit, so came back a couple of weeks after. Nephew’s birthday coming up. Greeted again at the door, but like last time, the only positive experience I felt while at the store. Maybe I can pick up gifts with my credit. Found overpriced sweaters (one even in clearance) for nephew, but it was my chance to use my credit. Register person unfriendly and seemed annoyed like last time. Had to pay an extra $ 15 after I used my credit. I told the register salesperson they were gifts and that I needed a gift receipt. Asked for a gift box after I got the gift receipt. No box! Asked for gift wrapping tissue. No tissue! Denied again by Abercrombie!
Told register salesperson I will never come back ever again! Will forever continue to deny you also Abercrombie!!!
My two check-​ins makes me a «Regular» at Abercrombie! Any way I can I deny this?

Would it kill them to open another register! I don’t need 15 Junior College (at best) students asking me how I’m doing. I’d be doing a lot better if I could buy this gift and get the heck out of this clone creating store. Other than that, it smells nice.

Up front: I do not wear A&F clothing & the only reason why I’ve gone into a store is because a friend wanted to get something there.
With that said, if I had to go to a location, this one would be it. Mainly because they aren’t pumping their scent throughout the store as heavily as other locations. The ability to step into that store & step out without a migraine is definitely a plus in my eyes.

Yikes, the entire mall is a mess because of renovations. But A&F sure has changed. The passé 90’s hip club vibe remains. Scantily clad male models on posters remains. The stench of their cologne upon entry remains. But the atmosphere of premium clothing has changed drastically since virtually every item in the store has an ugly 75% off sign like at the dollar store. It took me 15 minutes just for them to process one return. Not the dude’s fault but there was only one register open while the other staff members come by and swipe their cards for some reason and do nothing!!! No wonder A&F is closing faster than Blockbusters. If they don’t shape up, it’ll be the next Tommy Hilfiger, coming to outlet malls only near you!

The glorification of the almost perfect physique, the intoxicating scent that lingers and sneaks in every nook and cranny of the building, yes, I guess that would be something that I would say best describes an A&F store.
I am not a big fan but a good sale is hard to let by, but mind you, a regular sale at A&F is not your typical $ 15 bucks a shirt — it’s never gonna happen. Unless you’re willing to pay twenty plus or more a pop + Uncle Sam’s cut I suggest running over to Aero or Tllly’s next door, A&F is on the luxe side after all so expect to pay a bit more.
The trend and style seems to be the same season after season, the variation of colors typically signals the change of a collection but they pretty much have the same body and style as long as I could remember. Their fit is form fitting, so guys and gals I suggest to fit the clothes first because their sz large «is not really a large» unless «you think» you fit the Abercrombie & Fitch mold — their sizes run small.
I have to give credit where credit is due, A&F’s clothes are of the nicest quality, shirts are made from the softest high grade cotton/​spandex material and made well. The girl who helped us was lovely, she was very nice, however, why was she the only one assisting everyone who comes in that door? They could use some major improvement on check out too — seriously? 30 minutes? and not even 6 people in line? come on!
I give this store 3 stars for the quality of garments. A&F uses a different fit category which is a «ding» on their part. As far as customer assistance, I guess It’s pretty hard to get that unless they add additional staffs on the floor, will I recommend A&F? probably not but hey If you have unlimited bucks to spend away every pay check go ahead, they have good quality stuff after all, I would say this store is only for the occasional-​tee shirt and special «itemy» splurge (mind you I only went here because they’re having a Tee «SALE»)
Happy shopping.

Always remember, 5 item limit for the fitting room! Consistent throughout all A&F’s. Okay, so put back the unnecessary jeans and other items so you don’t have to go out and find someone to retrieve the rest of your stuff…
OMG, they keep discounting the plaid shirts, prices are dropping so rapidly… why is it so hard to sell out of the plaid shirts???
Looking forward to the additional 50% off redlines they usually have…
OH and I like this location because: It’s not excluded from the sales (like 50% off all jeans), that the Santa Monica and other locations are excluded from.
SO GOTTA COME TO GLENDALE! ~~~
Everyone who works here is nice: D

I never cared about the stereotypes or rumors or talk about Abercrombie. It’s a clothing store, there isn’t a rule that says Asians can’t wear it. Or only white people can wear it. For goodness sake’s, it’s a clothing brand. It’s JUST clothes. I know the company in the past has had lawsuits based on their discrimination against hiring any race other than «white» but since then I’ve been seeing more diversity from their store employee to their models.
I have no problem with the price points. In fact, I think it’s worth it because I have shirts that I bought years ago that are still very soft and in great condition. Their coats and jackets have kept me worm through out every winter season. So I definitely think that the prices are fair. (For those who disagree, their other brand Hollister is about 15% lower in price points.)
I love this location. It’s 3 stories and they offer a huge selection of inventory, basically whatever you find on the website, you can probably find here.
I love this Abercrombie, I have nothing bad to say about it. Yet.