Cotton On

Visited this store a few times and they run out of inventory/​sizes quickly.
More importantly, my last experience was pretty bad here. I used a credit card here and soon after was notified of a fraud alert — someone used my credit card for $ 75 on the east coast. I remember when I checked out the process took longer than normal with the salesgirl trying to engage me in convo a lot, while my credit card card stayed near the register. Since I hardly use that credit card and hadn’t used it after my Cotton On purchase, pretty sure she had something to do with it. Cancelled that card and had to go through the steps of getting a new one express mailed to me.

What’s the point of employees here when none are present when you need them? Seriously, if anything this location is basically self serve?! (at one point while trying to find my size I almost was about to grab a step ladder myself until I finally was able to flag down a girl to help lol! Add that with the ridiculous lines going thru the store (in a odd fashion cause the merchandise is so cluttered) both the dressing room and making purchases (which by the way the registers was where all the employees were) a quick fix would probably be hire more staff cause it seems like they definitely need them. For now I think I’ll stick to shopping @ the Pasadena location.

Visited 11÷25÷15
Major sale going on so line was major long. Great prices but I had no patience to wait.

I agree bad customer service at the register at Glendale Galleria. Handed employee Albrey a $ 20 bill and expected change but he insisted I gave him a $ 5 bill instead. WTH! Are you kidding me? Why is this guy at the register? Dude Albrey are you not looking at the $ and what the customer is giving you? To his Manager: Don’t have Albrey work the register & teach him some basic customer service skills. Albrey didn’t even apologize but luckily the manager stepped in and gave us the $ we expected. Warning to future customers of Cottton On: don’t get jipped!

I went shopping here on Friday the 8^th of May and bought some really cute tops and two pairs of leggings that were two for $ 15. I had a very good experience I was warmly greeted by the front associate and told about their promotions.
I selected a few items went to the fitting room and was taken care of by another associate who really went above and beyond I was so indecisive she ended up bringing me several different sizes and options :)
I plan on returning here! I was recommended by old an employee from Shasa named Alpa. she told me a little about what they carried and although the clothes are much different I could find my every day looks which I did!

The absolute WORST company ever!!! DO NOT SHOP HERE!
I went in to buy a few shirts for spring on April 11. While shopping, I found cuter shirts in H&M so the same day I decided to return the shirts I purchased. I chose to pay using debit card and the dumb sales associate named Christine returned my money as credit and told me it would take 5 – 7 biz days to get a refund. After 9 biz days, I go back to the store because I have a gift card for my bday.
While checking out, I mentioned my situation to Christine S (who is training to be asst manager) and Christine S was very helpful!!! She said to call back in a few days if the money was still not in my account.
I called back today (now 11 days) and spoke with Alexis (the general manager) who then gives me the customer service number for cotton on. She did NOT even try to help me!!!
I call and speak with a woman named Cathryn who says my card info is not even in their system??? TF? How is my card info not there when the dumb girl charged me and they took the money out of my account and gave me a receipt??? So I call back and a guy answers the phone. I asked for the district manager and he gives my a guy named JOHN who then called me back a few minutes later to tell me they have to mail me a check because they legitimately CANT FIND MY CARD INFO!!!
so, needless to say, I’m now waiting on my refund in the form of a check which will take another 5 – 7 biz days to get to me. 20 day refund? Really? I will never shop there again!!!
This makes me feel like their entire system us flawed and even FRAUDULENT!!!
WARNING: stay away!!!
This is just too shady for me.

This is an update. The manager of the store wrote to me. Made me feel better but i still have to go get the tag off. :/

Bought my son some clothes for Christmas. He wanted to exchange them for something else. They told him the registers couldn’t do that kind of transaction because they were down and said he could go to Pasadena. He went back a few days later and they told him the same thing. REALLY??? Right after Christmas the register can’t do exchange transactions? Time to write a letter to the Corporate office. Bad customer service.

Very poor customer service. Went there to purchase work out capri’s. Salesgirl said they didn’t carry the active clothes line at that store. When I inquired if the Pasadena store carried active wear. she said she didn’t know. She refused to call the Pasadena store for me. I was the ONLY customer in the store at that time, and she was not busy doing anything else.
Never had such poor service!

You can find great merchandise at reasonable prices. Like to pick up basic styles like tanks, tees, and workout leggings. They have a small selection of active wear items but they are really cute. Sometimes I’ll also find some great outerwear items here as well. Feel like this stores feels a little cluttered. Racks look pretty stuffed with close and they are placed pretty close. Not much walking space except down the middle of the store. Can be traffic getting in and out if you’re shopping there on the weekend.

I really needed leggings so I decided to go to cotton on. I always pass by this store just never really bothered to go inside and look around.
I go to the back where the leggings were and I’m looking all over to see where the price sign was but nothing was there. So I was like okay must be on the item itself, so I still can’t see any price tag info. I go to the front and these two workers are standing there conversing with one another. Like of course they see me but do they stop to answer a quick question… nope. So I wait and the lady looks at me and I’m like «price check please».she continues looking at me like I’m an alien. so I’m like «umm price check?» And she yells the reply at me like I’m supposed to already know how much it costs.
It’s funny, I went on Unilocal right after to see if I was the only one who had a bad customer service experience. Clearly this store needs to work on that.

This is one of those reviews where I really wish I could give zero stars! I actually started writing it immediately after an experience there in 2010, but I was so disgusted that I never actually wrote «the bottom line» and posted it, and it’s been sitting in Unilocal purgatory for years. Thankfully the bulk of the review was done, so I’ll (finally) post it for your consideration!
The review in a nutshell? THE ABSOLUTE WORST CUSTOMER SERVICE I’VE EVER EXPERIENCED IN MY LIFE!!!
The whole story? A bit long, so bear with me…
I was so excited when I found this place, because they have simple, comfy basics (think leggings, tanks, cardigans, etc) in a nice variety of colors (although no brown… hmm) and the day I went in they were having a sale where everything in the store was buy one get one half off (starting out with 4 stars. no brown — booo, and there were some other awesome colors that also weren’t represented in the selection).
I bought doubles and quads of everything, thinking that the buy one get one promo meant buy one item get 50% off the second of the same item (there was no asterisk or caveat that indicated otherwise). So imagine my disappointment when I get home and check my receipt and discover that was not the case! Turns out the promo applied 50% off to the 7 cheapest items that I bought (I bought 14 things), which by the way, were not even the items that the receipt *indicated* were 50% off. I did a lot of math trying to figure out why the amount I should have saved on the items marked as half off didn’t match up with the actual discount I received. Minus two stars for neglecting to tell me that only the least expensive items would be half off (lack of clarity = shady) and for the super confusing receipt that made me do math that started to twist my brain into a pretzel (and I’m actually pretty good at math). Down to two stars.
I went back to the store and Anthony the sales rep was very helpful and allowed me to return everything and buy it all back in separate transactions so that I ended up getting the prices I had originally anticipated (buy one get one half off of the same item). I’d brought someone with me and he found some nice shirts, so we left the store happy. Back up to 4 stars (thanks Anthony!).
A few days later, we discovered that one of the shirts he had bought without trying on was sliced right down the front like it had been the victim of a box cutter! I took it back to the store and a very nice Australian woman let me exchange it for the same item, even though we had already removed the tags. Still holding steady at 4 stars.
Now, here’s where things get ugly. I had bought two tank dresses in two different colors, but only tried on one of them in the store. When I tried on the other one at home, I didn’t care for the way the pattern looked on me, so I decided to return it and get a cardigan instead. I paid $ 9.90 for the dress (although the tag said $ 12.90, go figure), and got the second one for $ 4.95 with the promo. The cardigan I wanted to buy was $ 19.90. I had the receipt and my assumption was that with the receipt I would get a credit back for $ 9.90, which is what I paid for the dress that I was returning. The two dresses had different item numbers, and the receipt showed that the dress I was keeping was the one that the discount had applied to. Now, I understand that when you buy two things in a buy one get one promo, and you return one of them, the promo no longer applies and you end up paying full price for the second item. However, I figured since I was exchanging (not returning) the first item for an even more expensive item, that would not be an issue, and that I would get a credit for what I had paid for the dress towards the purchase of the cardigan. Since the promo was still going on, I thought I might be able to do something similar to what Anthony let me do — return both dresses and then buy the cardigan and the dress I liked again, once again getting half off of the dress, the less expensive item. OOOOH NO, I was WRONG. The salesperson made a HUGE deal about it and was incredibly nasty to me. She argued with me for a ridiculously long time, and was so unpleasant and rude that she made me CRY, negating all of the good service that the other two employees had provided me. DOWN TO ZERO STARS.
The bottom line? Cute, basic clothes, but mediocre quality — remember the box cutter victim of a shirt, and also consider the fact that the other items I bought have not stood up well to careful washing and care, and looked sad and well worn far before their time. The customer «service» was the absolute WORST I’ve experienced in any store, EVER, and I will never again waste a penny of my hard earned money in another Cotton On again.

I usually love this store and always go in when I’m at the galleria. But the last time I went, I vowed to never go there again!
My best friend and I were treated so badly, with our change being literally thrown across the counter to them talking smack about us!
I was unpleasently shocked when I found out that Alisa and Nicki were the managers of the place and that’s how they treated us.
I even called corporate and left a voicemail… but of course never got a call back.
I will never shop there again… and neither will my friends and family.

This establishment defrauds customers and frequently marks up items from the original price. I purchased 2 shirts and went home and noticed they had a sticker over the original price an increase of $ 2.00 on each item. The sales people acknowledged my shock and just shrugged. The in store price also differ from the online price. BEWARE.

Cool spot,
Always super clean and the staff acknowledges you as you enter …
I usually come down to get my «Hipster» tank tops … but lately, its been pretty pricy (2 for 20) … Either way … the staff is nice and the store is always clean …
Worth a quick stop!

.., I could have sworn this place was called Cotton Co.
Either way, I still dig this place. You can find really great deals on shirts, hoodies, beanies, scarfs, shorts, & I beleive I even seen shoes. Not a huge variety, but there’s some good ones in there.
I purchased a few shirts from here that were pretty hip, cheap (pricewise), & stylish. Their cotton has a good quality to it, staff is very helpful, & they also have fitting rooms. I picked up a few scarfs, bags, & beanies for my gf here before & I will continue to come back. Check em’ out.

Many of my fashion blogging friends from Australia would tell me about Cotton On, therefore I was excited that there was a store so close to my house.
The main draw of Cotton On is the price. The price points are low, the clothing affordable. The quality might be a little lacking, but the selection and simplicity of the pieces more than makes up for the average shopper who is used to stores like H&M to stock up.
The shirts and sweaters often feature very interesting graphics. More often than not they have semi-​nude women on them, so if that is your thing then you will love this place. The jeans are okay, but I like them because they are thinner denim.
You can easily put together several nice outfits for less than $ 75. I would definitely call this place a knockoff H&M, as that is kind of insulting, but I do view Cotton On as a middle ground between American Apparel and Uniqlo. Since when don’t have Uniqlo here, I would gladly suggest this as a worthy alternative.

This place ROCKS. Cotton-​On is Australian for comfort. I buy tons of leggings here, and they are comfy. Ok so the quality of wear is quick to tear, but what do you expect if they are to keep their prices this reasonable. Last minute, quick second style ideas are at your disposal and won’t burn your wallet.

Everything here is so soft. Like baby bottoms. It’s almost… cotton… like. Whomp whomp. I checked out the latest Aussie Invasion this past week and walked away with a pretty good score — two zip up sweaters and four Ts for about $ 100. Not too shabby, if you look good in solid basics.
Inevitably, the comparison springs up to other forward fashion retail like Swedish H&M or the Spanish Zara. If you’re like me and like your clothes to sing to you in foreign accents as to make your wallet friendly shoptactics even more amusing then sweet, check it out! Since it’s also ¹⁄₈^th of the size it’s pretty easy to do, and you can decide if Cotton On is the next Thunder from Down Under.
Personally, I’ll see how well these threads hold up after a couple of washes. Shrinkage, meh.

Cotton is king. Don’t mean to be anachronistic (psst think Civil War), but it’s true, we all know cotton feels damn good. But the clothes at Cotton On are nothing special. Cotton On is an Aussie chain store that has moved into the previous Timberland store on the second floor of the Glendale Galleria.
Think knock-​offs of H&M that are cheaper in price. I saw a few decent things, but nothing amazing that stood out. They have flats in a variety of colors for only ten bucks, but they looked like they could fall apart easily. If you want to stock up just on basic tees, this would be a decent place.