Thomas Appliance Service

We are an Elementary school that needed our staff room refrigerator repaired but didn’t want to buy a new one or pay a lot to have it fixed. Doug came over within 24 hours, was incredible professional, honest and knew what he was doing. SOOOOO HAPPY with this service! Doug also services the Patterson, CA area (209)894−7901.

The dial on our washer was misfiring, so we called Thomas Appliance to inquire about replacing the dial or (if it’s too expensive) just replacing the entire washer. Abel came out and when he called the ‘home office’ to ask about the part, he had to tell the guy three times to look into it. I was standing there unamused to say the least. He said it’s an older washer so they’d have to order the part and that would take two weeks. Totally fine. Initialed to agree to the price and said ‘see you soon’.
A month went by so we finally called. The lady who answered (I think Carla) said she’d look into it and call back. That never happened. We called again and she said the part was being shipped from the manufacturer… a month later. We finally harassed them enough to get the part and schedule time to come fix the washer. Abel was nice both times he came out, but other than that I would not recommend. I wish I could say our experience was random, but judging from other reviews on here, it doesn’t look that way.
If you value your time and money, DO NOT use Thomas Appliance Service.

Just taking my time to tell you guys about this company, I looked everywhere for this kind of services thank God I ran into them, called them at 9am and were at my door at 11am technician quickly made the assessment and we were lucky that he had the particular part for our Samsung dryer, and all at a good price Thank you again for the Service

a 3 minute visit to tell my washer is dead and unfixable… That will be $ 70 please. What a racket.

Called in to inquire about repairing my fridge that was laid down in the back of the moving truck during our move. (Turns out that will mess up your fridge).
Spoke to the lady who answered the phone, she was helpful and was able to tell me what the issue was right off the bat. I appreciated that she didn’t BS me or sugar coat something just to try to make a dime. She basically told me that it wasn’t worth repairing being that the liquids mix when a fridge is laid down and it usually ruins the whole thing and purchasing a new one would be cheaper then hiring them to fix it.
I’m glad I called this place and should I need a future repair done, I’ll be calling them back.
Thanks to the lady who answered the phone! :)

I called them today about my induction cooktop. The wonderful lady had no idea what an induction cooktop was !!! She had never heard of that expression before. Imagine someone working for an appliance repair store not knowing what an induction cooktop was !!. She had no idea what I was talking about when I tried to explain it to her so we eventually decided to call it a «glass» cooktop. I’m very technical, I installed this cooktop myself in 1990; I have extensive traiining as an electrical engineer, do all my own electrical so I know what I’m talking about. I politely asked this lady (?) dispatcher if she could have on the techs call me back. I gave her these reasons:
1. Ask them if they have experience working on induction cooktops
2. Since the cooktop was from the 70’s and some parts were probably not readily available, I wanted to see if they could order the parts.
3. I wanted to tell them I had the electrical schematic and explain the installation (it would be difficult to work on since it was hard wired into the electrical box and would have to be disconnected since the heavy gauge wire was not long enough to work on it without disconnecting it.
4. Explain that only one burner was out
She continually said she would NOT have the technician call me back since it was a waste of time. How’s that for customer service !!! I finally called 408−300−8254 and got a one person repair shop that answered all my questions. He is coming to look at the cooktop. I explained to him I’m 67 years old and don’t want to fool around with this stuff anymore. He is only going to charge 30 dollars for visit (compared to 75 dollars from Sears person; I never even got to the point of asking the Thomas Repair lady how much and when they could come out.). I guess my point is this. If you are going to have an appliance repair, go to a small one man operation since it will be cheaper and the experience of the person you talk to will be much better.

Our front load washer suddenly stopped working and a friend recommended Thomas Appliance. They were prompt, courteous and efficient. Got the washer fixed in less than 30 minutes and charged far lower than I expected. I was out of town and my wife said the tech was very professional and polite.

Highly recommend using this company! Called at 8:30am on a Friday to have someone come out and look at our refrigerator (not cooling). I had called at least 10 other places only to be told they don’t come out to Gilroy, they couldn’t come out until Monday or their phone numbers were actually disconnected!
On a whim, I came across Thomas Appliance Service and spoke with a very nice lady who said she would call and check if her Gilroy repairman could come out today. I was called back in less than two minutes and told he would be out this morning and less than 20 mins later, he arrived! Another 30 mins later, our fan in the refrigerator is replaced and were up and running again!
I was so impressed with the service I received, especially on such short notice. Technician (think his name was Dave) was very polite and professional as well as friendly and the repair cost was very reasonable.
I got a business card and will most definitely be using them again, if necessary.

Tech (Doug) arrived on time, was very professional. Tech inspected washer and diagnosed multiple issues and showed me and explained the problems. Tech was so honest, he explained that the cost of repair (over $ 1000.00) and that our family would be better off buying a new washer. I respect his honesty. When was the last time you had a repair tech in your home with that type of integrity? I would highly recommend Thomas Appliance Service.

Red Flag #1: When I called to request a technician to come to my house to see what was wrong with my washer, the service rep told me «the technician would call my house before he came, because if I wasn’t home he would be pissed!» (Real professional)
Red Flag #2: I was told (on a Friday) that the part would be in by the middle of next week. When I hadn’t heard anything by the following Wednesday, I called them. The service rep said, «Oh, yes, we received the part yesterday.» (So… I guess it wasn’t really a priority for them to actually call and schedule the repair.)
Red Flag #3: After the repair technician failed to show up during the 3 hour window for the repair, I checked my caller ID. He had called, but I hadn’t answered. (OK…my bad… technically, I wasn’t home, but I was paying someone to wait at my house for the repair.) When I called the service rep to ask about the «no show,» she than LIED to me, and said my appointment was the next day. (WRONG ANSWER. I would have at least been somewhat satisfied with her telling me that he hadn’t come, because I didn’t answer the phone.)
Red Flag #4: When the repair technician came today to fix the washer, when he was done, I hit redial from my caller ID and his mobile phone began to ring. I said, «Oh, that was you who called yesterday. Why did you call?» After a long pause and a couple ummmmm’s, he LIED and said «Oh, I had a little bit of extra time, and I thought maybe I could fit your repair in a little early.» To which I replied, «Well, you and both know that’s not true.»
RED FLAG #5: AS I AM TYPING THIS, I AM RUNNING MY FIRST LOAD OF LAUNDRY… WHEN I HEAR «BEEP, BEEP, BEEP…» THE MACHINE IS NOT FIXED!!!

This place has no regard for their customers. 4 weeks ago an older tech came out on a Saturday morning (smelling like 100 cigarettes) to see why my fridge is not cooling.
He quoted me for the replacement part and 7 – 10 days for it to come in. After two weeks I followed up, the lady that runs the business said she would look to see where the part is. She called me back hours later and said it would be a couple more days. I questioned why they did not give me the option to have a faster shipping method knowing that I cannot store food while the fridge is broke and I have a baby that requires medications kept cool.
She replied back that I should get a cooler and some dry ice for the time. I was shocked when I heard this. At 3 weeks I followed up again, got a call the next day that the part was still not in.
I am at 5 weeks, I have repaired the fridge myself and I have yet to even get a call about the part or when they can fix it.
I would never recommend this company.

I had Thomas Appliance come out to my home a week ago to take a look at why my refrigerator was no longer keeping the temperature as cold as it should. It turns out that I needed a part that had to do with keeping the freezer defrosted. The service guy had to order the part and said he would have it by last Friday. He blew dry the coils and said it should work fine for the next week. It stopped working again by Sunday but I figured by then, I would have the new part installed.
It is now Tuesday, a week later, and all my food in the fridge is spoiled. I have called twice to check and see when they will be out to replace the part. Yesterday, the manager said that she would call me right back. She never called back. I called her back again today to check on the status of the job and she still could not tell me when the replacement part would be in.
I finally called another appliance service company and they will be out tomorrow. They assure me that they could have the part in 2 days if need be. Don’t use Thomas Appliance Service-​they don’t care about your business!!!