The UPS Store

Despite negative reviews, I took box there on a Friday evening @ 5:45 pm & was waited on by small, elderly store clerk. She was extremely polite & eager to help me get my shipping label /​bar code printed out in time for deadline pick up (driver was waiting in store). She went the extra mile to help me get my box ready for last minute, Friday night pick up. Will definitely use them again.

Have to agree with the other 1-​star reviews: The customer service is terrible! Went on a Saturday to drop off a medium-​sized package with pre-​paid label. The woman said «Oh, did you have to bring it in today?!» I was taken aback and said «Is there a problem with that?» She said, «Now we have to keep it here all weekend.» Uh, ok… So I said «I’m not sure why that’s a bother, it’s just gonna be sitting here minding it’s own business.» She didn’t laugh and just glared at me! Then I said «You’re upset that I’m dropping off a package? Forget it, I’ll go somewhere else and never come here again!» She said «Good!» Wow! I think they must not like it when people come in with pre-​paid labels, maybe because they don’t make money? Still, what a bad reflection on UPS!

I go there about once a year.
Employees are very rude and have horrible attitudes. Even though there was only one other customer at the store, I was made to wait. All I had as a pre-​paid package drop! And if you do complain, they make your experience even worse. And $ 1 for a taping «convenience fee?» If you’re going to do that, at least have change for a $ 5 bill. They didn’t even have that and suggested I go to the liquor store next door to make change.
Really? How about this, lady (who I assume is the owner or owner’s relative):
I will NEVER step foot in here again. Ever.

Terrible service, both employees were rude and snappy with myself and other customers in line. I will certainly not be revisiting this location if I can avoid it.

Not open at stated hours on the day I tried to ship a package and waited for them to open (8:30)am with no sign of life. Went to Staples across town. Should have went there first as I received less than stellar service from this store over a year ago… I understand things happen but when you give a place a second chance and it does not work out odds are there are better choices, hence the post.

Excellent service. Very nice people. The staff made it fast and easy to get my shipment out. I dont know why others have had bad experiences, but i had a positive experience.

This place has tried my patience one too many times! Today I just wanted to drop off a box to be sent via usps. The box was prepaid and was already labeled. You would think that all I needed to do was drop it off. Unfortunately no. The clerk at the counter said her car was already full for her trip to the post office today and would I mind taking it there myself. I told her it was ok if she dropped it off tomorrow and she said it was against policy insomuch as all packages dropped off in the day needed to be taken to the post office the same day. She again said she couldn’t take it because her car was full and that I needed to take it there myself. Unbelievable. PLEASE PLEASE can we get a new UPS store in Gilroy or at least put this one under new management.

NEVER go to this ups store people there is very RUDE and will try to charge for everything, even if you go with a prepaid label, if don’t want have a bad experience and mess up your day, find another store or have ups pick it up from your place.

Had a document notarized and shipped from here. Had a good experience. Staff was friendly.

Don’t waste your money!!! I ship things through UPS on a daily basis from my office. We have similar software that the ups store uses. I took something into this store to ship and the rude older woman behind the counter was very short with me from the beginning. I asked her to ship the package the least expensive way possible. When she told me that it would cost $ 75 I asked why so much. She said that it was because of the size of the box (about 24″ square). I told her that I ship things from my office for less than half of that price in the exact same boxes and usually they weigh more. Instead of offering me a solution to the issue she said «how would you know? Do you do the accounting? Do you see the paperwork?» I told her that I know because the prices pop up on the screen as you print, just like her computer. I told her I would Just ship my boxes on my own and she acted annoyed! Really? Well I hope that she’s reading this now, and I am happy to say that I shipped the same box for $ 26.10 from my office! Glad I didn’t waste my money with a business tht employees such rude people!!!

We have used this location for the very last time. Staff is extremely rude, slow and quite honestly, not very competent. When we phoned to speak to the owner or manager we were told the owner is an owner of 20 years and another extremely rude associate for 15 years, these two have been working 12 hour days for quite some time etc and that was the response for their rudeness. I am phoning the corporate office just to humor myself, and will drive to Morgan Hill in the future and will advise all not to use this location. Awful!!!

We have reported issues so many times about UPS just leaving our packages at our gate and/​or dropping them over it and breaking fragile items. They have the code to our gate so they can deliver our packages safely and securely.
Unfortunately the complaints obviously fall on deaf ears because this continues to happen. We cannot control what shipping company the vendors we purchase our products from utilize but maybe one day UPS will consider Customer Service as a priority.

Great Service for Notary. We didn’t have an appointment. We simply called the store to find out when the Notary would be there and then just showed up. After waiting a short line we were able to get our documents notarized in no time. No hassles! Thank you UPS Store.

Do NOT use this place for a notary service!!! Rude, rude rude rude… condescending. oh did I mention RUDE? Never again!!! What ever happened to courtesy and customer service?

I had a great experience here. I paid a little extra to have my package repacked since it was fragile. The lady was super nice. She wasn’t overly speedy. Mostly because she was making friendly banter but I didn’t mind. I suppose it could have been bad if I was in a hurry.

No lines. I walk right in and am out the door in under two minutes. The owner is straight business, the way it should be. Located close to the freeway.
PRO TIP: pay ahead at home and bring your home printed slip with your package and then just drop off.
Only a dollar to pack up and tape your boxes.
Don’t forget to get a tracking number!

Awful customer service. If you’re dropping off a pre-​paid package make sure it gets scanned while you’re there. Otherwise it’ll just sit on the counter asking to be lost or stolen. Expect to get hassled by the staff just for asking it to be scanned. Go to another location if you can (or use Fedex)

demand she place the tag on the box and get the real tracking number before you leave. 1zkjgjhjhsjnbcj number. she didnt want to put it in the systrem and said she would do it later. i said no i want to make sure the address is correcxt on the package and i want a tracking number. she said its gonna be a while. i said it takes a minute, ill wait. i hate this location and go out of my way to use any other ups out there

Terrible. Did not give me tracking numbers for my packages. When I requested them she said she couldn’t do them right now because she had other customers. Really, I am not a customer? I asked her that I would to cancel my order then. Oh changed her mind of course. Good thing, b/​c all the info requested on the shipping label was not present. I will never return to this ups store. Worst experience ever in a shipping store!

Went there to ship a package of which I had a return label for. The store would NOT tape the package for me… instead, I had to buy a full roll of packing tape for $ 6.99.
Seriously? Make a customer buy 50 yards of tape when it cost pennies to tape it yourself? What happened to customer service?!
I paid $ 6.99 for the tape and asked the clerk to keep it handy for the next 20 people that come in that need tape — MY TREAT!