Sears Hometown Store

Gilroy, Estados Unidos

2.7

Fechado agora

9 avaliações

Aceita Cartões de Crédito

Contatos

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Telefone
+1 408-847-0505
Site:
www.searshometownstores.com
Endereço:
835 First Street, Gilroy, CA, 95020
Paradas e estações próximas de transporte público:
2.2 kmGilroy
Categorias:
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Informações sobre o negócio

Aceita cartões de crédito
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Estacionamento para bicicletas
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Hoje

Hoje 11:00 – 16:00
Fechado agora
Horário local (Gilroy) 08:20 domingo, 22 de junho de 2025

Horário de funcionamento

segunda-feira 9:30 – 19:00
terça-feira 9:30 – 19:00
quarta-feira 9:30 – 19:00
quinta-feira 9:30 – 19:00
sexta-feira 9:30 – 19:00
sábado 9:00 – 18:00
domingo 11:00 – 16:00

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9 avaliações para Sears Hometown Store

Não exige registro
Classificação do local: 1
Gilroy, CA
I have bought two previous appliances here and I should have learned. I went back to purchase a stove and the sales associate knew nothing & couldn’t get me the stove for 2 months later. The other sales associate was talking crap about another customer right in front of us (yea real professional). I went to check Home Depot, got the stove I wanted in a week, 200.00 cheaper with delivery & install for 20.00 (not 90.00).
Now I know I can get better prices & service at Home Depot.
Classificação do local: 5
Morgan Hill, CA
Recently visited the store in Gilroy. The sales team was prompt, courteous and very helpful in working with us on purchasing a new washer and dryer. Selection was huge. Really appreciated the patience they had while a store full of customers.
Classificação do local: 1
Morgan Hill, CA
Terrible customer service.
The washing machine that we purchased from the Sears in Gilroy broke down after only eight months. Called the Gilroy store, explained the situation, and was told to call the Sears Home Service 800 number to schedule a repair. Did so and was told the first available service call would be one week out. Not happy about that, so again called Sears Gilroy and asked for the manager. I was told that the manager, Oscar, was busy and would return my call shortly. He never returned my call.
In fact, I called three days in a row and left three messages for this Oscar person and he never returned any of the calls. Very rude and unprofessional.
Lesson learned. This place is only interested in selling — do not expect any customer support.
Will not make any more purchases from this store.
Classificação do local: 1
Morgan Hill, CA
if you purchase anything from this store make sure they didn’t get it from the online store. they don’t communicate with the online store. we bought a fridge top of the line model the ice maker broke right from the start. we tryed to get it fixed the store said it had no record of are purchase so we contacted the online store and the repair man is rarely available he gave a a 4 hour window. 8 – 12 arrival at 11:53 he called to say he will be here at 2.
Classificação do local: 5
Gilroy, CA
I recently purchased a washing machine at Sears. The salesman that I dealt with was Cole. I received nothing but professional courtesy and a profound knowledge of Sears products from Cole.
I now own the best washing machine I have ever owned and for a ridiculously low price. If I could give this store a higher rating I would.
Classificação do local: 5
Gilroy, CA
I recently had to buy a new dryer. I called Sears in Gilroy and spoke with the manager Corey. I explained what I was looking for. He was very knowledgeable about what was available. He did the sale over the phone with me and arranged for delivery the following day! They arrived on time and even hauled my non working dryer away. Now that’s service!
Classificação do local: 1
Morgan Hill, CA
Terrible service.
While in store a Lady was very upset arguing with the store manager about what she was promised the week prior. Should have taken it as a red flag…
Purchased and was promised delivery. Day of delivery they called to try to reschedule. I insisted I get my delivery.
Received a phone call that the appliance fell over enroute to my home. They showed up and tried to push the dented, damaged product on me. I refused.
They told me they could get me a replacement for $ 200 more…
After hours on the phone with the manager talking in circles they REFUSED to give me a replacement appliance without charging an additional $ 200.
Got my money back and will take my business elsewhere.
What a disappointment.
Classificação do local: 4
San Jose, CA
I bought all of my appliances from my local hometown as opposed to the sears in the mall in order to support local business. Corey the manager was very helpful while we were looking. After we bought the appliances they went down in price and they were able to price match for us as well. As I installed the dishwasher it was missing mounting brackets. I called Corey and he found a set of extras and I ran right over to pick them up. I will definitely buy here again. Great service.
Classificação do local: 1
Gilroy, CA
These guys have tried to fix my weedeater five times now.
I think they ought to give me a new one…