Ross Dress for Less

Management: Please change your policy on allowing a customer to take the cart out of the store.
I went in today and bought $ 80 worth of merchandise. I was told I had to leave my cart in the store and could pull my car up in front of the store to load it in. I pulled my car up and loaded my items, which took 3 trips of carrying stuff from the store to the car. It felt ridiculous. I have never experienced a store doing this.
My problem with this is that I don’t want to trust my stuff to be watched by other people while it’s in the store and I’m getting my car. I don’t want to park in front of a red curb that says do not park. I have to walk to my car, bring it in front of the store, then park again to continue shopping in the other stores.
The reason this is a bad policy is that you only have two good reasons to require this. Maybe you don’t want your carts stolen or maybe you don’t want to spend labor on collecting the carts from the parking lot. Either way, stop putting the risk and inconvenience on the customer.
Instead, you could have one of the employees, maybe a loss prevention employee rather than a cashier, escort me to my car if you are worried about losing the cart or spending too much time chasing them down in the parking lot.
Not only do Target and Bed Bath & Beyond, which are right next door, not have this policy, but Target actually introduced Curbside which brings my stuff out to my car. My point is that you are going in the wrong direction with this.

This place is either a hit or a miss. Either I come out with amazing finds or I walk out empty handed.
But I continue to come crossing my fingers I’ll find what I need! Hahaha

This is a great place to shop l! It’s a real bargain on everything… lots of good prices… so the service is not that good it could be a lot worse! So the store is a mess sometimes… it gets shopped really hard every day. Every customer has a part in the condition of the store… you all know who you are, the ones that leave things where they didn’t find them, so what the prices and the hunting make the experience more fun. By the way those who complain about kids well its just sad you even talk about this in a review, the store can not really have any say how kids are disciplined. Really sad… that’s all I have to say. Ross has Lots of great deals on name brand clothing and awsome prices on toys and décor. If you expect perfection go to Macy’s or another high end department store and pay more for the items you are buying don’t complain and ruin it for others. Ross is obviously not for you.

I was in this store on Thursday the 5^th of June. The store was a complete mess. There was merchandise and hangers all over the floor. A child slipped on a hanger on the floor and hit his head on the ground. There was no reaction from any employees. I mentioned it to the cashier and the only reaction was, «That’ll be $_​_​_​». What a lack of proper customer service training? Just because this is a discounted store doesn’t mean you treat the customers like crap. The employees need to be trained on why they get a paycheck. Great prices, crappy employees. The staff is only as good as the leadership.

I go there at least once a week and there is one employee that just doesnt cut it in my book. I usually always see her working the dressing room area. She has the worst attitude iv ever seen in retail. I didn’t see her there during the holidays but when I do see her I will literally buy nothing that involves me dealing with her. If you try on a piece of clothing and decide it’s not the right one she rolls her eyes and gets mad that she has to put it away. Once I asked if I can leave my cart outside the fitting room area and she basically got mad that I even asked that but yet I was not aloud to take it anywhere else.
Other than that the store always has new items in which I love. Everyone else is working on there customer service and I am pleased with that. The holiday crew did an awesome job at trying to keep the store clean as I know from working in retail it is hard to too.
Overall the store gets 4 stars but the lady gets a 0. So I will give it 3.

Yuck! I wrote a tip about my experience, and I don’t even want to go that much further into my horrific experience here.
Lost my items. The employee didn’t give a single F#$% about helping me look (which employees are workers, which means you work. and you do your F’ing job, and if your job is to keep PAYING CUSTOMER’S clothes and items stored while they try on their 8 item limit, then you do so) I came out to try on my remaining items, and switched my clothes. Tried em on. All of my «trying on» is done, so I would like my items that I placed with my other clothes. *I’m getting frustrated just typing about her reaction right now!** She literally twisted her head around to ‘peek’ at the floor and lifted her eyebrows like «welp, they’re not here, not my problem!» Are you kidding me? This is your JOB. You get paid to «ACT LIKE YOU GIVE A F$%^»
I went to the manager. Obviously. She was very nice, seemed stressed out because of what had happened that day at work. I honestly want to say that someone just up and quit. Well, you know who I think should quit? The owner of the company. So back to the nice manager… she helped me look for my items around the store, and made a few calls to the other employees, and she showed me the carts that had items «to go back on the floor» and we both could not find them. Some other customer most likely took them. Well I’m so glad someone out there is enjoying those three pairs of shoes, ’cause it ain’t me!!!
Store was cluttered. Babies crying. Children running. (mostly from bad parenting, but that’s what you’ll find in Gilroy apparently) Lines super long! (well, one line one checker. enough said)
IF AND WHEN I return to this location… and I want to try things on.
You bet your bippy I’m bringing ALL of my 129 378 343 items in that room if that’s what I have. So here’s a tip people– get the manager to approve you bringing all your items in, and you won’t have to deal with rude girls that lose your stuff!

This is a small Ross. It has the typical bargains and merchandise just like the other Ross stores. I noticed today while shopping, there was not much stock of large women’s clothing. Being that is my size, I found this kind of disappointing. I am also disappointed that this Ross does not carry jewelry. But still, it can be fun to shop at this Ross.
Pros:
–has the typical merchandise that most Ross stores have but no jewelry
Cons:
–no jewelry for sale
–small amount of plus size clothing for women available
–small store

Redick… this is basically a inside flea market. Dirty, unorganized, kids not being monitored (childrens and toy aisles are basically the babysitting area), unfriendly staff members, gross dressing rooms and poor customer service. WOULD NOT GO BACK!!!

Listen to the other review…
Service:
Horrible customer service! They are inattentive, slow, rude, and lazy. The store was unorganized and when I went there, mostly L-​XL were presented on the racks.
Avoid if possible…

The staff here is so miserable and rude. Seriously. I shop here because I’m cheap, and I need clothes. I want to buy each staff member here a puppy so maybe in turn they could crack a smile when I say hello and ask them how they’re doing before I attempt to try on my discounted clothing. Two stars for great prices.

Sorry, but this store lacks cleanliness, etiquette, and customer service. Bad selection of clothing, kids spitting in the isles, it was gross! it is not the Ross I shopped in when I was in Fresno. This store was horrid, even Kmart blew it away.

Crazy people come here, myself included. I only stopped in because I was at BevMo and I always check out the shoe section. I picked up a pair of $ 120 Anne Klein’s for $ 24.99 and a pair of 4.5″ madden girl from Steve Madden for $ 24.99 and Nine West heels for $ 27.99. Couldn’t really be happier. I mean I just ignore the crazy people and the others are nice.

Dirty. I searched through literally every single aisle and found one pair of pants that might have been suitable. They were too small. To be honest, it’s a little depressing. I’ll stick to TJ Maxx, thank you very much.

Bad news if you want to buy something…
Tick…
Tock…
Tick…
Tock…
I lost five years off my life while waiting in line.