Ace Hardware of Gilroy

Ace comes in a close second to the bigger store
Plus when your on the west side of Gilroy its a lot closer

i took my 80 year old grandma here today. She specifically told me to keep my eye out for ‘Nate’. After meeting Nate, it was clear that he was a genuinely helpful person with a skill for accomadating customers’ requests. The sales and prices didn’t stand out to me, it was Nate’s customer service skills that made my experience a good one. Thank you.

I recently needed help with the color of a gallon of paint I purchased from ACE Hardware in Gilroy. I first called and spoke with Angelique, who was very confident, even enthusiastic, that she could help me solve the problem. I took the paint to Angelique, who resolved the issue quickly and with expertise. As a former store owner, I recognize excellent customer service when I see it. I was very impressed with Angelique’s attitude and skill level — as well as the availability of staff/​assistance from the moment a customer walks in the door. I am now a customer for life! Thank you Angelique and ACE,

great place has what you need

The employees are really friendly here. I’ll stop in if I need some spray paint or maybe some nuts and bolts. The selection is pretty large. However the main aisle of the store does feel slightly cramped. The friendly service and ability to find an employee well out weighs the price being slightly higher than Home Depot or Lowes

5 Stars for Customer Service. They don’t always have exactly what I need, but they carry some of the smaller hard to find hardware.

Insanely helpful staff. Always have the part I’m looking for.

Much gratitude for this Ace for saving me LOTS of money because Tony was able to show me how to replace the battery for my Prius «smart» key that seems to be on its last legs. He told me I could buy two at a time – just what I will need soon.
Their employees are exceptionally knowledgeable and helpful with one painful exception and reason for its four star rating. Last summer I called ten minutes before they were closing and the person answering the phone told me they would be open so we rushed to get there and arrived just in time to see their clerk lock the door right in front of us. Their worker looked at us pointed to the hours posted on the door then turned away, while my husband admitted we were not there on time, I felt they should have told me not to go if we were going to be one second late, it took me a long long time to go back.
This store has a great variety of hardware and tools so you usually will find everything you may need for small fix it jobs. Unlike large warehouse stores, they sell individual supplies for many parts so you don’t need to buy a whole bunch of bolts when you only need one. They have special ordered things for me when I needed unusual parts and if you enjoy browsing hardware stores this is a place where you will find some great deals every time you visit.

Nice to have a friendly hardware store close to home. All their employees are great with customer service, always friendly and helpful. The new manager isn’t the most professional person, guess Fadi just had better customer service and management skills. Sorry to see him go. Great neighborhood hardware store.

Very helpful, willing to look things up, if you need. Will be willing to order etc… Convinently located. Parking ample, for a small hardware store it fits our needs.