Gig Harbor Florist

Great customer service and absolutely great product and the basket that arrived was much better than I expected and the balloons were lovely in fact the box of chocolate was much better than I expected as well my son absolutely loved it and sent me a picture immediately.

I called directly to have flowers delivered to my moms work for Mother’s Day! They said the minimum was 30 $ plus a delivery fee of 10.95 $. They didn’t deliver to the right suite number first off and my mom said the flowers looked like they were just shoved in the vase! She had to rearrange them to look better! The lady who took my order was very nice and helpful but I think next time I’ll order from pro flowers. You get way more for the price charged!

When ordering flowers in the Gig Harbor area I call Mary Mitchell with Gig Harbor Flowers, Flowers by the Bay.
She is a joy to work with when you want something beyond an ftd experience, something with a creative caring touch. Mary has helped us for years to creating unique arrangements, special gifts, flowers, candies, balloons.
Thank you Mary and the crew, Gig Harbor and folks from outside the area are lucky to have such a delightful florist to call. One that will go the extra step to ensure the right flowers are delivered at the right time.
#patodaysji

A couple of weeks ago I needed to send flowers to a local resident in Gig Harbor. I wanted a LOCAL shop, one that had a store front and folks who knew the area since I do not live in Gig Harbor. After making several calls I found this florist. I spoke to Mary and she was so helpful and sweet. I shared with her the flowers were for a relative who just had surgery due to cancer. I am a pretty picky person and she took the time and went over every detail from type of flowers to type and color of vase. I ordered a bright boquet of cut flowers in a clear glass vase. When I called on a Saturday mid morning I wasn’t expecting they would go out that same day, she assured me they would.
About 3:00pm that same day I received a call from Mary that said she wrote my credit card number down wrong and could I call her back. I did and to my surprise she said «I am so sorry for the inconvience but not to worry we sent the flowers anyway.» I was so impressed that she took care of the situation. The best part was when I received a text and a picture from the recipient thanking me and when I looked at the picture it was exactly what I ordered. in fact it was fuller than I expected. So Mary had exceeded my expectations several times on this one transaction plus she was a joy to work with. Oh and it is my understanding that Mary is the owner of this business.
I would use this florist again without hesitation. Thank you Mary for everything!!!

I live in LA, and my mother lives in Gig Harbor. So instead of buying flowers online like usual (I get stunning arrangements from FTD and Pro Flowers) my husband and I thought we would support a local business and are we ever sorry that we did! The $ 80 arrangement sent to my mother was nothing that we asked for, and consisted of tiny purple spray roses and greenery (they looked like flowers you would send to your dying grandmother).
We were so disappointed when my mom sent me a picture of them that we called to let Flowers by the Bay know how we felt. My mother even said that we got totally ripped off and she isn’t usually the type to say anything negative. SO I decided to call them and let them know I was disappointed, not expecting a refund or discount just wanting them to hear our dissatisfaction and maybe offer a coupon to re-​visit or at least an apology. NOTHING, the woman who answered who I assume was an older woman (the owner) was RUDE, and lacked not only customer service skills, but floral skills as well (she remembered making the flowers and thought that they were beautiful! HA). I would have expected much more especially in customer service and attitude from a fellow Washingtonian.
I would have never paid more than $ 50 for the arrangement sent to my mother (including vase, tax and local delivery) and that would even be pushing it, none the less $ 80! I could have flown home and bought flowers (much prettier flowers I might add) at Safeway and delivered them to my mom myself for only a couple bucks more. We will continue to support local Gig Harbor business but not this one.
The woman told me good luck with delivering my mom flowers from anywhere else in the harbor since there was only one other florist. So I guess if you are reading this CALL THE OTHER FLORIST or ORDER ONLINE from a reputable dealer like FTD.
OH and also this place is called Gig Harbor Flowers –Flowers by the Bay. (so don’t call Gig Harbor Florist either its the same business!)

Whenever I order flowers from here my friends and family always rave about how beautiful, unique, and long lasting the arrangements are! Highly recommended! Excellent artistry, impeccable customer service! A++ to you!