Germantown Auto Spa

Awesome! The staff are terrific and we always have a great experience. I feel bad for them when some of the drivers complain just to try and get a free wash (seen that several times). Be sure and tip them for great service, they deserve it.

Worst car wash I have ever been too. Broke my antenna and zero customer service.

This car wash is not worth the cost. They have raised their prices, cut their services, and took forever to vacuum my car. They did a miserable job cleaning the windows. What a waste of money!

Not happy with service at all. I bought a platinum service and they were supposed to vacuum and clean interiors. They didn’t vacuum under seats, all stains were still there and they didn’t even apologize for wht they did. When I complained the manager just vacuumed the spots that I told him to. Most unfriendly manager.
Never go there. its not worth the money.

A few months back I had a fairly negative experience at the Frederick Auto Spa and called the Manager of the Germantown location to complain (hadn’t beeb back since). Today, I called and made an appointment to have my car’s interior and wheels deep cleaned. Zach not only remembered me and my car, but comped the entire service without me even asking.
This is the sort of place you come back to. I’ve never had a bad carwash at the Germantown location and they have always gone above and beyond to ensure that I am happy with the end result.

I got the $ 25 wash for my 2003 Volvo. What they did to that car so far exceeded my expectations, that it was off the charts! It didn’t look that good when it was new!
Today, I am taking my husband’s car there, mine for a 2^nd time, and they just got themselves a lifetime customer.

Dark and Lovely (my SUV) deserves only the best and she got just that at Germantown Auto Spa.
I found a coupon for $ 4 off an Ultimate wash on the back of my grocery store receipt so I decided to check it out. The road spray and salt from the remnants of the blizzard had her normally lustrous black looking all kinds of ashy, so it was time for some pampering.
The girl in the cashier’s booth was a total sweetheart. She greeted us warmly and patiently answered all of our questions. While we waited, we checked out the massive board advertising all of the services they offer (interior and exterior detailing packages, and one that even includes engine cleaning… hmmm. Might have to come back for that one).
The wait at the entrance to the carwash was a little unnerving. Normally, when you pull up and onto the rails, you put the car in neutral and the machines take over from there. We sat on the rails for about 5 minutes, waiting and wondering if we’d done something wrong. There was no one to ask, (the guy who plugged in our info into the car wash machine, disappeared soon after) and we were scared that as soon as we opened the car door, the car wash would start. So we waited. And waited. Finally it did start. Turns out, there was a little bit of gridlock in front of us. Cars were entering the car wash, the detailing area, and the gas station itself all at the same time, making it hard for the car in the car wash to get out.
We made it though, no problem, and turned immediately to the right into the detail area for the «ultimate» part of our ultimate wash. They hand dried the car, vacuumed, cleaned the dash, cleaned my wheels, put shine on my tires, and put an air freshener square on the floor. Overall, they did a phenomenal job. There were a few minor (very minor) details that they overlooked: they missed a spot on the bottom trim of my passenger door, one or two spots on my wheels and a small spot in the corner of my windshield, but given how quick and thorough they were otherwise, I was more than willing to overlook those minor oversights.
Overall, I am very happy with my experience here and I will be taking Dark and Lovely here for some pampering more often.

The quality of the wash has gone down significantly over the last year. They stopped doing the pre-​scrub and that results in dirt, grime and bugs still on the car after you go through the wash. With the increased prices and now poor quality, I’ll look elsewhere for a good car wash.

Do not go here… For $ 24 you do not get your rims cleaned or certain parts of your center console. Go elsewhere for the price or do it yourself!

This location is always trying something new with its service. Last time I was here, it was to do the wheel detail after the regular detailing was complete. This time, they stopped taking Unilocal,played really bad classic rock WAY too loud, and decided to detail the cars one lane at a time. What the last one meant was that there was actually a really long wait to get into the wash then get into the line. I wasn’t in a hurry to get to my gardening, but I waited 40 minutes before my car was vacuumed. That’s after I paid.
I’m not sure what their corporate office is doing, but if they are trying to lose future business, they are doing a great job!
This review is in no way a reflection on the hard work they are doing on my car; I am merely pointing out that it shouldn’t be almost an hour before my car is cleaned. I have never had such a long wait. The lady after me actually left. I don’t blame her.

Unorganized and no attention to detail. The location is crowded and hard to get in and out. the 6 times that I’ve been had to remind staff to complete the things I paid for. Not worth the money. I will drive the extra mile for a cheaper better car wash.

Absolute worse car wash in America! I paid for the complete wash and interior cleaning on 13-​Mar-​2015. According to the sign, they also wipe the door jams. They didn’t, and even when I asked, they just looked at me and walked away. They didn’t vacuum the interior. Again, I asked and they looked at me and then walked away. I don’t think any of the employees understand English. I think they are so busy they just don’t care. HORRIBLE customer service. Don’t waste your money! Avoid this establishment.

Prices have gone up and client service has gone down. Even with the coupons, it becomes a good deal but in exchange for quality cleaning. Paid $ 35.00 exterior/​interior cleaning and rim detail cleaning (no coupon), which it is not done if you do not ask.
It use to make a big difference when they would scrub the rims and bumpers before the wash. They do not do it anymore and it shows. If they are packed with cars, forget it they will not even attempt it. Cleaning quality overall goes out the window.
If you do it, get ready to clean and dry your car yourself after. I had to wipe my car dry again because the pressure washer just gets your car wet again. The guys don’t have time to wipe again. I don’t blame them, it is the process that has changed that makes it a mess.
Why would you not scrub the rims before the wash? It is a lot easier then pressure washing it. Less time consuming.
The second machine brush inside is also not working, so it feels like your car is half way clean.
The products they use are way lower in quality. Window cleaning spray leaves the windows dirty, wheel shine product fades the minute you leave or if water touches it. Everything that they use now is low quality.
Also their fragrance is crap now. I asked for the deodorant squares, they told me is just a spray now. Well, the spray does not do anything. Your car smells the same as your brought it in.
I am disappointed at the changes in pricing and quality of interior/​exterior service.
I came back because the service was quality, price increase was fine with me.
Now, it is not. The cleaning seems to be barely be done and the products they use are cheap and it shows.
Time to move on, I rather DIY.

After waiting in line for drive-​through car wash a worker approached me and asked me to drive back and go to a different line. When I asked him why-​he said «just do it.» I drove off with dueces!

This place did an awesome job on my dad’s Jeep the other day. We stopped in and asked the lady at the beginning if she could offer us any deals and she gave us $ 4 off the ultimate wash, which brought the price down to a dollar less than the next-​best option. They removed the floor mats and scrubbed them clean and took their time vacuuming out the inside and wiping down the windows. I think my dad was definitely happy with how his car looked when all was said and done.

Do not go to wash your car here, they have made a dent into my car door ! Is serious! I won’t joke about this stuff … on my new fiat 2013 just 2 weeks old ! Are u serious ! When I told them I have pics ! We didn’t do that. When I call the office they decided that it was not them u did that !
The corporation office decided and call me never send me a letter about this issue ! Terrible services !!
Don’t go in this place !!!

This is the second review I’ve written, apparently my first disappeared into the void.
I hadn’t planned on stopping by to get my car washed there, it was totally on a whim. Now I was completely aware that I was not getting the $ 175 detail where they were going through my car with q-​tips and white gloves. i also was not about to take my tired, sick butt and wash it myself in the cold and get myself colder and wet. As i went by I thought, «Why not?» I had been annoyed for the better part of a week and a half because every time I looked at my car I thought, «Gross. This bad jimmy needs a bath and it’s too cold for my lazy butt to do it.» Then I would see a nice clean car on the road and get annoyed at myself for being lazy.
I got the ultimate wash, and though I am aware of coupons, since this was a spur of the moment thing I had none. Fair enough. I went through the rainbow suds and when I came out was directed to a covered area where the ‘team’ of several gentlemen wiped up, vacuumed, and cleaned my interior. The men were friendly enough, paid attention to detail, and got the crevices done (save for one area of soap by my rear window no one saw but I got later). I watched while one wiped water away and then another line of water came down. He saw that one, also, and got it. When it was done my car was sparkly, shiny, and my tires looked new. Inside smelled clean and I was impressed they got both sets of my floor mats (my dealer ones and my team ones on top of those) front and back. They even washed my plastic mats. They vacuumed pretty thoroughly and found some pencils my kids left under the seats.
All in all, when it was said and done, my car looked pretty good. I wasn’t expecting it to look showroom ready, but the reality was it looked pretty freaking phenomenal. It also looked a lot better than I would have done in the do it yourself line. I’m sure if I went over with a fine tooth comb I could find some streaks and issues like others did, but for $ 24 I got peace of mind and a car that looked shiny and smelled good.

1) Prices have increased — The Ultimate wash is now $ 24 ($ 2 increase).
2) They no longer do the scrub buckets (hand scrub the front and back bumpers) before entering the wash.
3) One of the brushes inside the wash is broken… my car was still considerably dirty, mainly bird poop… when i pointed it out to the manager he said «yeah its broken right now but I’m pretty sure it did a good enough job». I asked if i could come back when it’s fixed and he laughed at me and said «nah, it’s good enough».
After talking further with the manager, it appears that the company has increased prices and cut people and a lot of complaints are coming in because of it. I used to come here about once a month but with the new prices, worse service, and that insulting customer service. Its time to find a new place.
Also they might want to take down the «100% Satisfaction Guarantee» sign if they are not going to honor it.

Came here this morning when they opened with a $ 99 coupon for wash and interior shampoo of carpets and upholstery. The guy looked at it like I had given him poison. I told him I got it off your site. He said he didn’t have people to do this and I would need to make an appointment. Really, I
didn’t see that online. I left. Called I love my car wash off middlebrook. Asked if they could… of course, no problem. Yes it cost more, but my car looks beautiful.

My relationship with this place is over. I’ve been a member to their loyalty program for several years. This just means I overpay for oil changes.
I don’t like to leave bad reviews in general, but this place blows. I had washed my car here about a month. No big deal. Expectations were not high. Got the ultimate wash which cost $ 22. The job was mediocre at best. Whatever, it was a cheap wash.
So I go there today to get a wash but I wanted a good wash. I wanted them to spend a little more time on my car and the interior. I chose to do the ultimate package #3 which is there top of line wash. It ranks three my places the ultimate wash I got the first time. It cost $ 40. These dudes cleaned my car the exact same way as my first visit in the same amount of time. You pay an extra $ 40 for the center console cleaning and dash cleaning… My center console is still dirty and the dash is dripping with Armoural. I don’t even think the dudes knew I paid extra.
I don’t expect much from a production carwash company but this service is junk.
Won’t be returning. Will tell everybody I know not to return either.