Roger Beasley Volvo of Georgetown

Really bad sales experience, took advantage, dont deal with them, bad service and a bunch of liars

I ran into two salespeople here. The first one, a very well-​dressed tall man in a turtleneck was the first I worked with. He strongly conveyed that I couldn’t afford a Volvo and thought it was bizarre that I was looking a Subaru and a Volvo. (I have owned a Ford, Jeep, Volvo, and Acura, I don’t go only luxury as high-​end normal cars are often comparable to base luxury) He was very condescending, refused to take me on a test drive and then abruptly stopped me from viewing a car to tell me had another appointment. The second salesman was an older gentleman, very professional and respectful. He took the time to explain why we should consider a Volvo over some of the other options.
Didn’t go with Volvo but seriously– that first salesman needs to think before he alienates more customers. I could have bought most of the cars on his lot in cash if I wanted– but he treated me like I was a waste of his time.

DO NOT bring your car here for service. The service center is completely ridiculous. Luxury car service with no loaner cars. Safety issues present in the car and not a single desire to get it fixed, aren’t Volvo’s safety first? Not only was this issue present when it was under warranty and brought up multiple times in warranty and nothing was ever done and now they are expecting me to pay… I could go on forever.
DO NOT test drive or buy a car here. Went to test the new XC90 and the guy hands over the keys without telling us about it and says go for a drive. Normally I’m ok with going out alone on a drive but when it’s a brand new design is expect to be told a little more about the car. After that test drive we drove a couple blocks down the street to the Mercedes dealership and were completely taken care of, the salesman took us on roads to demonstrate features of the car and explain the features. Now that’s service. And we were in a car that cost $ 20,000 less. It’s well worth the drive to Houston to Momentum where we bought this current Volvo. Their service is what is to be expected of a luxury car brand.

2 hours for an oil change, supposedly did a 67,500 service… $ 310. Came up with creative «oh, this should get fixed» problems. It had been about 5 years since I had to use this shop and I remember why I was glad to move the first time. Also, when I come in saying the coolant needs to be changed, wait two hours and then your ‘inspection’ states, coolant topped off, but needs to be changed soon. Glad I’ll never get another service here, again. Worthless.

Went into this dealership to test drive an xc60 and possibly look at the 90s. I was very interested in buying a Volvo because of the safety features and the looks. The prices didn’t scare me I’m a very firm believer in you get what you pay for. But after walking into the dealership and waiting for a salesmen he left us for another customer and handed us off to someone else to test drive. Then they came back and said they did not have any xc60s they sold out of them. They had a 2013… How do you not have 1 car to even test drive?! Poor customer service I will not return ever!

The service center is very courteous and professional. I dealt specifically with Joe C., who was awesome. I never felt like I got the run around and he went out of his way to make sure the repair was covered by my warranty. I’d give them 5 stars, but I haven’t purchased a vehicle here… So, this review is primarily for the service center. Also, they have great coffee, fast wifi and nice little desks to work on. I’m actually writing the review at one of them, right now!
Great stuff, they helped get my precious Volvo C-​30 back up to speed. Cheers!

I had a great experience at Georgetown Volvo. They got me a great quality car and treated me fairly.

Went to this dealership ready to buy a car. I was ready to put an offer and the car salesman told me that they were really busy so I needed to make an appointment for another day, just to submit my offer. What dealership would send a paying customer away? That’s just bad bad bad business practice. Never again.

Roger Beasley Volvo Georgetown is AWESOME ! The BEST dealership in Texas, you can’t get any better than this. Very trustworthy and very honest. Derek P. is the BEST SERVICE ADVISOR ! Best dealership ever. We love our VOLVO !!

While I am not satisfied with the quality of the Volvo I bought, the service department has been very good to deal with. In particular, Joe was very helpful and communicated the issues and timeline for correction well.

I called up to this dealership & asked for sales, my call was given to Mary Hendricks. She said the C30 R design I was interested was still there, I told her I would make the drive first thing the next morning to come check it out. I drove up with my husband & met Mary, she has a spunky attitude, which I like. She let us take it for a spin by ourselves, so that was cool & she let us know about a 2011 C30 (not R design) that would be close in price to the 2009 we were looking at. I asked her to help me compare the 2009 & the 2011, out the door price, warranty & maintenance costs, & she was right the cost between the two was almost identical. In the end, style won out, I choose the 09 R Design :)
The whole process was super easy, from shaking Mary’s hand to signing the financial documents. Mary even gave me a tutorial on all the bells & whistles in my new car, overall a wonderful experience. Mary never pressured us at any time & offered advice/​input only when we asked for it. I would not hesitate to buy from Mary again, she was great!

Ewwww, my experience was just… I don’t know tacky, unclassy & not a good way to convince me to buy a $ 40k car! I can’t say that I own a Volvo although I have been thinking I may want one (not 100% sure after dealing with two Roger Beasley Volvo locations!) After an awful experience at the Roger Beasley in Austin I decided to give it one more go with a local Volvo $tealership.
This one did not go well either. First let me preface this by saying I am a woman (duh!) and women do not like to be treated like «let’s pat the poor missy on the head because she knows nothing about cars» attitude. It doesn’t work for me & it is offensive since I purchased my first car ALONE at 16yrs old (I know unbelievable!) and every other car by myself since (let’s just say many ;) After a bit of a wait I finally was connected to a salesman named Maurice (yes I did a call out here). So Maurice likes to talk to people like it is their first time buying a car, enjoys listening to himself speak it appears & likes to talk over people rather than listen to what is being inquired. I can see this «type» a mile a way, but I figured I would give the chap a second to redeem, but ohhh noooo what follows goes down in history for me.
So I can hear what sounds like a cell phone ringing in the background. A second later, Maurice says to me (or I just assumed he was talking to me, but it did confuse me since I heard him speaking with others in passing from time to time while speaking with me) he says «hey hold for a second» doesn’t wait for me to respond and then I hear «Hey babe! Can I call you back in a second I am on the other line?» can you imagine my surprise when I actually thought for a half a second he was saying «Hey babe» to ME. I about died. Anyhow, I realized he answered his d*mn cell phone, while me a possible new customer inquiring about a 2012 Volvo (yes a pretty penny) waits patiently (or not so patiently). SO I proceeded to set up an appointment! Yes my friend, I set an appointment so I could stand this a*hole up (what fun!). Notice to Maurice, I won’t be showing up & you won’t be seeing any commission off of me. I will take my business to San Antonio! What a dill weed.

To say Roger Beasley Volvo of Georgetown is better than the dealership in Austin isn’t saying much. It’s like saying, would you like to use the restroom in a port-​o-​potty, or, would you like to use this public restroom in the back of a bar? Both terrible options, one is better than the other.
If you are out of warranty you shouldn’t even consider the dealership period. If you’re in warranty than the Georgetown shop is 30% better than the Austin shop… it’s worth the drive. They also have better availability with the loaner cars… which is a plus. They’re bad about getting back to you, they usually have long hold times on the phone, but the work they do seems to hold up… for now.
I’m honestly extremely untrustworthy of the Roger Beasley franchise in general. They sold me a car riddled with problems that should have been found in their «certified pre-​owned check». My guess is they took the car from the previous owner, cleaned it, and threw a sticker on it.
Thank goodness for the warranty…

We live in Dallas — and this was actually the second vehicle we have driven down to purchase. No one else in the state has the inventory and pricing, especially on Volvo CPO’s that Roger Beasley does.
Ray Lewis and Wes Morris — are the best! We clearly laid out vehicle expectations, financial parameters and the time line for completing our purchase as it was just before the holiday. During the entire time we found our conversations with Ray and Wes to be comfortable and customer focused.
Like a well oiled machine once we identified a vehicle that worked for us — they quickly «made it happen». As a result of their efforts, we drove home in our «new to us» 2007 S80 CPO.
We will be back!

Ok so my In-​laws let us borrow their car for a stint until we get ours up and running again. Well unfortunately my husband was driving their Volvo and was stuck out at the HEB on Louis Henna. The next day we had the car serviced and upon arriving at Roger Beasley Volvo we were greeted with smiles. The staff were very helpful and gave us the exact diagnosis and cost within 30 min!
We left with a rental (no charge to us) and were notified within 2 days that our car was ready for pickup. This place is great! I hope to be able to afford a nice luxury car such as this in the future. 2 thumbs up from us!

I pre-​ordered my brand spanking new 4^th Generation Subaru Outback Ltd. through Roger Beasley Volvo /​Subaru just about 4 weeks ago. I was told the car would be delivered in a week. Just 2 short days later, I got a call letting me know it had arrived early and was being prepped for me.
Jerry Lee was my sales man. He’s pretty laid back. No pressure, calm and insightful.
Though I didn’t do the Cash for Clunkers program, I was at the dealership early on Saturday morning to close on my deal on the very last day of the program, and yes it was busy in there! I didn’t get pushed aside so they could wrangle another sale. I feel like I got a decent deal and felt things were handled in a very professional manner.
After driving my 2003 BMW X5 for several years, I don’t feel like I’ve compromised on quality or options. I’m thrilled w/​the new Outback and all the looks I get while driving it (could be my stunning beauty or it could be the new model design).
If you’re in the market — Jerry Lee is the man to see and the Outback is worth a look (AWD, good gas mileage, great warranty, tons of standard features, more interior room than any competitors, etc).

I can’t say I’ve ever been a huge fan of the whole car buying process… that is until I walked into Roger Beasley Volvo of Georgetown. I was completely impressed with how friendly everyone was and the low amount of sales pressure. My salesman, Dominic Garcia, was the first person to greet my wife and I when we walked through the door. He thoroughly explained everything about the Volvo S60 to us and let us take the car out by ourselves. (I really hate it when sales people insist on going on test drives) I had done my research and really liked the car. I was gearing myself up for the dreadful wheel and deal… and wait part of car buying. I really hate doing that. I was pleasantly surprised when I saw down. I got $ 1000 more for my trade and an extra $ 1000 off of the already low internet price. I was blown away. I am absolutely in love with my new Volvo and with the serivce from Roger Beasley Volvo of Georgetown! Thanks Dominic!