Mercedes-Benz of Georgetown

We have consistently used this dealership for service on my daughter’s Smart Car. They have always been professional and fair to work with and we have never had any issues with getting a loaner vehicle. Adam Fontenot is great to deal with. He has excellent customer service skills and went the extra mile to address some concerns we had about previous repairs to the car. Overall, our experience with this dealership has been exceptional.

If you are buying a used car, my suggestion is to go elsewhere! I bought a used car from this dealership and I was told everything was good to go. Come to find out the tires were trash, and the car would shake when driven over 65 mph and the USB port didn’t work. The sales rep only took us for a test drive on back roads. When we asked him about the tire pressure light he told us «its a temperature change thing» so we let it go. We experienced problems with the tire pressure every week! We had to put air in it. Come to find out the thread was split from the inside. We had to buy brand new tires shortly after buying the car! We drove less than a thousand miles since we bought it! When I called back and talked to the used car manager richard, i was told if it «Passes state inspection» we can sell it. (Our sales rep told us that it got a 164 point inspection.) Richard also said he would do some research to make sure our oil was changed. Never heard back form him. I had to call him myself. Oh! and the sales rep that sold us the car no longer works there! If i would have known there were all these issues. I wouldn’t have bought the car. Beyond frustrated.

It seems they do not want to sell cars at all. It was a whole chasing process for me. I had shown interest in leasing a car with them. Sales Rep Mark promised to give us numbers and call back but it did not happen the way he said. Forget about working on numbers even after telling we want to buy the car by end of week, he never called back. After I gave two calls I got in touch he gave some numbers and as negotiation cycle works, I asked him to rework and he said he will call bak. As unexpected from a mercedes service he did not give a call back. I spoke to Manager Tony and he said I can understand your frustration and I will counsell Mark that’s it! They have no courtsey as a dealership to work with custsomer on hiis complaint. Shameful of them to have this reknowed mercedes brand name associated with them if they do not know how to sell a car.

This was the smoothest car dealership experience I have had save one (Hewlett) and they were personal acquaintances. Dan Shaw was my salesman. He was straightforward and took the trouble to bulldog the right car for me. It was a pleasure bargaining with him. We both knew what I wanted, what it was worth and came to a friendly handshake, which was honored. I hope your experience is a good. Deal with Dan and I predict it will be…

I had a great experience by my car with this dealership. Mark and Brant were very professional and welcoming. I live all the way out in San Antonio and they were able to bring my car out to me as well for free. This was a bonus and I’m so so happy they did that for me. It made life less stressful!

Best experience ever!!! My husband & I recently purchased from Mercedes Benz of Georgetown, had the most amazing salesmen (Jacob) and test drive ever. We were exceptionally happy w/​our service, the way we were treated, how they walked us through the experience step by step & everyone who was involved w/​getting the car. I would not buy anywhere else, b/​c this process not only gave us piece of mind but friends for life! Thank you Jacob, Frank & the rest of the MB Georgetown family!!!

Looked online to see current specials and submitted information for follow up. Got a sorry you missed our appointment email from Andre Nieto. Then another saying hey i got your information you need to schedule an appointment. Fortunately Reva Hope at Mercedes Austin location was a delight. She had her assistant reach out to set an appointment. We were greeted by the sales manager, Andy. She was attentive and great with communication. I let Reva know I had to return to work for meetings and she kept me updated via texts and emails where when we returned all the required information was completed. I highly recommend Andre spend time with Reva to learn professionalism, how to email potential customers, how to not breed miscommunication, how to setup auto-​generated emails, how to add personal ettiquette, and do to make internet sales.
Andre — if you’re reading this, please adjust your methods to accommodate future buyers. For all others, rather than be a guinea pig goto to Reva who knows how to take care of you.

Really hate giving this bad review after some years of great service from MB Georgetown — we had a windshield replaced on our G63 and have since moved to Seattle — the windshield was damaged again and needed to be replaced — when they pulled the windshield they found rust damage where MB georgetown’s technician had scratched the paint with something sharp and didn’t repair the scratch. I reached out repeatedly to Georgetown to, at a bare minimum, reimburse us for the damage we then had to have repaired — Service Manager (Adam Fontenot) claims he was reaching out to their vendor to resolve the issue and I never heard back from him. I reached out again after a month of silence — no response. At this point, the matter has been escalated to MBUSA and I can only hope that they would have a concern with how their customers re being treated — I am not sure what has gone very very wrong at Georgetown — they were once stellar from beginning to end — I am only glad we no longer live in Texas — the dealership her is great.

Great experience purchasing a pre owned vehicle through Bryan W. The process was quick and painless with no pressure.

The service department at this dealership is an absolute disaster. Don’t go here or bother. 30 minutes to pick up a car (even though we texted in advance through their system that we were 40 minutes away). Things not done as requested through the service advisor. Absolute mayhem. People who clearly do not have any idea what they are doing. Just piss poor service. This is the second time in a row that we have had issues.
This service department and dealership are not up to Mercedes standards. Save yourself the trouble and go to any other dealership. It’s a complete mess.

Had a very bad experience with these guys. The B0 service was due on my car and I got 3 different prices from three different people. Moreover, their prices are more than the other dealership in town for brake flush.
The best thing happened when I went to pick up the car. My car has a special color which requires only hand wash. The guys at the dealership ask me how to wash the car!!! These guys are the dealership and aren’t they the ones to know everything about these cars. It’s ridiculous that they call themselves a dealership. They need to do their homework and invest sometime in customer service.

I must say for a Mercedes service center it did not met my expectations. They really need to up grade there service department. I visit their service for a light bulb Change and I never been so ready to go, the atmosphere was not inviting something you would expect from a Mercedes Dealership. I also own and Lexus and the service center at Lexus of Austin stands up to the name and it beautiful and they even have a coffee bar. BMW of Austin have a mini movie theater while you wait. Mercedes Benz of Georgetown had some work to do. I think I’ll try Mercedes Benz of Austin next time

Stay Away!!! Don’t waste your time or money with this dealership. So disappointed in the amount of poor service we got when coming here. Didn’t want to work with us on budget or price. Highly unorganized, couldn’t find keys to any of the cars we were interested in… was waiting for 15 minutes just to come back with a key. Lacking in knowledge of Mercedes vehicles and what they had to offer. Left with disbelief of what we just walked into, and how we were treated. Should fire everyone especially Linda who is rude and can’t answer simple questions about the car your wanting to buy… Either fire and get new staff or reteach how to be good sales people and give an amazing experience… Huge loss on them, I went all the way to boerne Mercedes and had they most amazing experience ever and happily driving my new glk!

Strike one — Asked about Media Interface Plus code updates. Nobody knew what that was. Moved along.
Strike two — Needed rear tires for S550, called, was transferred to parts… «Your expected hold time is 14 minutes…» Come on. Really ?
Strike three — I’m not willing to give them the chance for strike 3.

My service visit at Mercedes of Georgetown is why I will never visit the dealership again. Might not ever buy a Mercedes again. After the poor service experience I had at Mercedes of Austin I decided to take my car in for service at your dealership hoping the experience would be different. The initial problem was my driver side door lock that would not function. Over two weeks later my car was delivered to me finally. It was delivered with the driver window rolled down as to hide the fact that my tint job was damaged. I rolled it up and inspected the car before Ross left. I asked about the damaged tint. He photographed it and said that the dealership would pay for this — as they should! He offered to let me keep the loaner and he would have it done somewhere in Georgetown but frankly after 2 weeks, losing my keys, and returning a filthy damaged car, I don’t trust the dealership. Why in the world couldn’t the tech that worked on it not see he messed the tint up and took a chunk out of my rim???
After detailing my car the day after (9÷16÷2015) noticed in addition to the damaged tint, black greasy hand print on glove box, random 8 inch piece of blue felt from a car wash under windshield wipers (I clean my own car, not from me), a gauge in my driver side rim, black grease smeared on driver door, more black grease on the kick plate trim. I dropped off an extremely clean detailed car inside and out. The problems I discovered yesterday should NOT be associated with the service of a luxury car dealership, namely Mercedes-​Benz. Losing my car key, taking two weeks to fix it because a tech kept damaging parts, texting me, «yes, you are getting bad service» then delivering my car with new problems is absolutely RIDICULOUS. When I got rid of my BMW for the Mercedes I expected the same level of service, actually, a little better. I am sadly mistaken. This will be my last Mercedes-​Benz purchase. If BMW knows one thing, it’s good, prompt service.
History:
— Door lock was working intermittently. Took to MB Austin and told it’s fine.
— Door lock stopped working completely the next day.
— Dropped car off at MB Georgetown to have door lock fixed.
— Notified on Sept 4^th that the dealership lost my key and I would need to provide my registration so they could get another key and fix my car. Was told the next day they went ahead and ordered a key from the VIN.
— Repeated texts from service rep «yes, you are receiving bad service» «the tech damaged parts in your door that we have to order and replace.»
— Car delivered with window rolled down to hide the damaged tint
— Car delivered with a gauge in my front driver wheel rim, car is filthy inside and out.
— Received a voicemail and email from «Sydney» asking how my experience was. I left Sydney a voicemail — no response. I responded to the email only to have them bounce back as undeliverable. Way to go Mercedes.
EPIC FAIL MERCEDES ON ALL COUNTS.
I guess the good news is I have three keys to my car now as the original key was found. I would expect this level of service from a non-​luxury car brand, certainly not from Mercedes.

This dealership ’ service department continues to dissapoint on a consistent basis. Falling far below average of even far lesser brands. An overly spam hungry automatic customer retention management system peppers you with an inconsiderate out of email and text messages begging for comment but are never answered let alone corrected. Live people call for the same reason but never a follow-​up from unsatisfactory service reports. The lack of skills and general disregard for customer satisfaction are part of the culture in the department. If you are connected with MB USA management I would love to talk with you. As it is, this will be the first and last car we purchase or service at MBGT.
Mike Hagerud

Very disappointed with my recent experience with the service department. From the moment I dropped off my car until my 45 minute wait to get my car after paying. The service was so noticeably different than what I had experienced over the 3 ½ years that I have owned a Mercedes that I asked one of the attendees if they were under new management. As I suspected, I was informed that they were now being outsourced. Bad decision! I will be looking for a Mercedes mechanic for future repairs.

Talk about a major disappointment! This dealership DOES NOT represent what is normally associated with Mercedes!
My fiancé and I arrived around 12:30pm to inquire about a «B0» service. After 10 minutes, a young lady brings us an info sheet about the service. She said they could get the car done today, so we agreed and asked for a loaner. 50 minutes pass — no updates, no loaner, NOTHING.
Finally, my fiancé’s name is called. We met with Adam. My fiancé told him some other issues the car was having (the trunk’s auto close button wasn’t working), and Adam agreed to have the techs look at them. He also said they would wash and vacuum the car. We left in the loaner.
Around 4pm, my fiancé gets a call from Adam — the service is done, the trunk’s auto close button is fixed, but other things need to be replaced, like the front tires. We went back and paid. While we were waiting, the employees were loudly chatting with each other — very unprofessional. When they brought the car in, there were leaves on the floormat. We asked them to wash and vacuum it again.
After leaving, we discovered that the trunk’s auto close button had NOT been fixed. None of the other issues my fiancé had brought up were addressed. But the worst part is that one of the front tires is almost SHREDDED! Adam failed to mention how dire of a situation it was! Now we’re scared to drive the car for fear of having a blowout, and we have to wait until Monday to get it replaced since everything is closed.
We’re NEVER returning to this dealership. Shame… y’all lost a loyal Mercedes customer who will be purchasing a ML63 AMG from the Austin dealership instead.
Note: the 2 guys who sell the parts were great and professional.

This is, by far, the worse dealership in the area, maybe all of Texas
Try to make Key for my MB and They told me that they need title, so i have loan on the title that means i dont have title in hand so they dont make me key i call MB USA and they told me same thing so if you lost your key you need to burn car bc they dont make you a key unless you go pay off the car and get title.

I recently came into the ownership of a low miles 2008 E-​class Mercedes which had been meticulously maintained at a different dealer since new. The only known issue was a bumping noise in the right front wheel. Shortly after receipt of the car I had a check engine light come on, and decided to take it in to the Mercedes-​Benz of Georgetown service department to have both the CEL and the noise addressed. I had some work done, and the CEL issue was resolved but the noise persisted after I had taken the car home even after having some work done. I had suspected I’d just have to deal with it for a while longer.
This is where the five-​star rating is earned — I received follow-​up communication from my Service Delivery Manager, Paul Cameron. When I noted that the noise I’d brought it in with was still there, he insisted I bring it back so they could give it a thorough review. Over the course of a couple of days (I was provided a nice new loaner) they practically tore down and rebuilt my front suspension to find the issue; finally determining it to be a failing strut. They offered to comp all labor if I covered the parts cost — a very acceptable proposition!
I must say, their tenacity and dedication to satisfaction exceeded my expectations and experiences had with other German make dealerships in the area. Recognition is also due for the gentleman who assisted in getting us to a successful conclusion — Paul Cameron. I received thorough and friendly communication, and a demonstrated desire to earn the trust of someone new to the Mercedes experience. The Mercedes-​Benz slogan is «The Best or Nothing,» and I saw it in action here.
I will most certainly continue to bring my car to Mercedes-​Benz of Georgetown for future maintenance and service needs; this operation is first class.