Anatole At Westinghouse

Parking aside, which seems to be a problem at every place I’ve ever rented, this place was great. Docked a star because when I moved in, 03/​2015, I was told the gates would be installed a month later, but they were never installed.
I was one of the lucky ones to get a first floor apartment and it was GREAT. Until about November, when I got upstairs neighbors. The noise wasn’t bad, just an annoying nuisance if anything.
Of course, parking was less than stellar. When I first moved in, there was parking literally everywhere as I was one of the first, 20 – 30 residents? And there was only about 4 complete buildings on the property.
The only thing I didn’t like about the unit was the cabinets. The cabinets were super tall and I’m a short person. I couldn’t even use the one above the fridge and the very top shelf in the kitchen and in the living room was 100% off limits to me. But that was more a personal problem for me.
The property was nice, conveniently located. Still considered Georgetown but close enough to Round Rock to get down to Austin easily. It’s actually closer to Round Rock than to anything in Georgetown. I went to the HEB on University Blvd and my gym was there too. My complaint about the location is that there is nothing else on Westinghouse Rd. You have go down to University Blvd for a convenience store or up to Leander Rd. I won’t dock a star for that as I read in the Community Impact magazine that more development is headed that way.
Neighbors were usually pretty nice. Mostly young couples, mid to late 20s. My only complaint about the neighbors, or people in general, was that there was often a lot of poop everywhere. There’s a lot of stations all through the property but people still left poop everywhere. There was a small «dog park» area but the few times I went, there was poop everywhere.
In my experience, the staff was really easy to work with and made an effort to get to know me. I saw many different faces at one point, but being a new property and all, it is difficult to hire good people.
Maintenance was on top of their game too. I had a few problems with my dryer and someone backed into my garage, denting it and they took care of it in a timely fashion.

This place is horrid. The management assaulted my mother. There is never parking not to mention the dozen people they have had out to fix all the water leaks and issues and now they are here at 8 AM jack hammering attempting to fix water issues again. Zero Stars here.

Giving this place a two, claims gated community on their website, it’s not gated. Also police came to my apartment all the time due to noise complaints. I go to bed everyday at 10:30 and make no noise at all, maybe the insulation is so cheap, you can hear everything. The d-​bag below me would call the police just cause I was walking. Quality inside is so so, staff was cool to me so no complaints there but I didn’t have a good experience here

Since the new management arrived the whole experience has turned around. Friendly Knowledgeable staff. issues in apts are addressed quickly. We weren’t going to renew our lease, now we plan to do so. Tenants are friendly, we enjoy it here.
I would have rated a five except we rented expecting a gated community and now they aren’t going to gate us. Most tenants pick up after their dog, the ones that don’t and are reported aren’t changing their habits. Management, in my opinion, should fine heavy fees, or have a staff member pick up daily. A couple of benches and a table in the dog park would be nice since this community has a large dog ownership and its used so often.
This Community is close to everything. Apartments are new, comfortable and attractive. Prices are moderate, as long as there aren’t any large rent increases we will stay another year. Thanks management for the positive changes. Charlie is a great front desk person.

Best example of what you can expect here. Next day… Desiree claims she was too busy (for 5 hours) to hand the message to the manager returning from lunch. The manager finds this acceptable. So incredibly pathetic. 10 year olds could do a better job.

Worst first experience ever. I walked in, the they were busy. No one welcomed us. They ignored us. Both leasing agents, if that’s what they want to be called. Bad customer service. I wasn’t greeted, so I began to look for a bathroom. The Clark Kent looking fellow yelled at me, «Excuse me, Sir! Can I help you?!!», Really loudly. Embarrassing, and in front of several potential customers. I explained that I was waiting, and could he possibly help me later when he was available. He said nothing in reply, and proceeded to walk out the door with the party he was helping, to show them an apartment. He did mention where the bathrooms were, but his entire tone was rude.
They could have offered us coffee or tea, as they had those available. Or welcome us in some way.
They need to work on their customer service, and provide a more welcoming experience. I figure they lost several thousands of dollars and a potential client due to their non existent customer service. These units are going for over $ 900 a month. Not that great looking. and horrible customer service. Don’t waste your time. Never going back. Good riddance.

It’s been almost 5month to live here and it’s getting worse. Only looking good poor construction work and you can hear everything if living in second from up stairs and down stairs. Management people seems doesn’t really care. All they care is money that’s how I and other residents feel. When u want to get out of apartment don’t leave anything. Anything come out of apartment even little paper they charge 100dollar for it. One of our neighbor decide get out even if they paying early termination fee. They having a lot of issue it took longtime to fix their son’s bed room and when they wanted to move to other complex, manager said they need to pay moving fee… Seriously I can’t wait get out of this apartment… whoever want to lease this apartment plz look at contract carefully and make sure who lives under or up stairs from you.

We moved in in late August due to waiting on our house to be build, so when we moved in the dishwasher was not working, we informed them and it took over 3 weeks to fix. Then we get a pet bill that we are not supposed to get, I spoke to the front so I spoke to the front office about it and they said it would get taken care of, do a week later I get a bill for the pet fee on my door!!. I called again and they said they would take care of it again, I looked last night and it is still there and last but not least our AC went out last night, it was 90 plus inside and almost 12 hours later we still can’t get a hold at any one. They have a communication issue and I can’t wait to get out!!! Problem has been solved !!!

Yes the front desk, the management, the wait period to get in — SUCKS BIG TIME!!!
They need to get some training in time management and customer service if they are running a business!!!
ONE BIG THING-​If this is your first time in Georgetown area — the water quality is SO BAD here that you will loose half your hair in the first 6 months after you move in here! Research the water hardness.

Disclaimer: I am not a resident here but I felt the need to share this review as a prospective renter.
I love apartment living (it used to be great in Austin). I like being in a community and I enjoy not having the responsibility of a home owner. That being said, I’m not a transient and like to community for a couple of years and feel invested in keeping it a nice place to live.
I didnt want to just drop in to the leasing office because I know they can be busy places. I scheduled a few days in advance for an early afternoon and the staff seemed courteous enough over the phone. When I arrived: Pure Chaos. The entire staff appeared to be new and had little knowledge about the units. They only thing they seemed know was pricing. It took about 40 minutes before I even got look at a unit because there was lots of running back and forth for information and general disorganization. I can only imagine what it would be like as a resident with an urgent request or need for my home. The manager, sitting comfortably in her office was able to observe the chaos in lobby but seemed content to let the poor leasing agent flounder.
The units themselves are gorgeous. The finishes are beautiful and they layouts were very comfortable. I thought, having dealings with several apartment management companies, that I’ve survived incompetence before and that I could do it again for the serenity of a beautiful apartment like this one.
We finally make it back to leasing office to talk turkey. I was about a month away from needing to move so I was ready to submit my application and make my deposit… Well, not at the Anatole. Their lead time for new apartment is two weeks. That’s right. TWO WEEKS. They expect you to wait until two weeks before you are ready to move to hold a place for you. So the layout you looked at may not even be available by the time you are ready to hold the unit. They expect you to wait until two weeks before you move date to schedule movers… In the Austin area. Are you Insane?! They were more than will to take over $ 200 in application fees a month ahead of time but wouldn’t hold a unit. I can give you $ 200 in fees but I wont know if the unit is even available until two weeks before move in date.
At that moment, I realized that Anatole management is not interested in building a long term community with long term residents. Its clear from everything I saw in that office that the management is only interested in capitalizing on the influx of new Austin residents by milking them for fees, and charging higher short term rents.
Good luck to you if you want to live here. I cant imagine it will be a pleasant experience.