Fairfield Inn & Suites

Rooms clean and staff very helpful and friendly. Beds are hard but the pillows were amazing. Problem for us was that our room was right across from the indoor pool and the first night there was a big sports team staying and was incredibly loud, ask for another room and was told they were filled up and that team was leaving in the morning. next night another group in were swimming until after 11 pm. the pool closes at 10 pm. The smell of the chlorine was overpowering at times.

Clean hotel, great customer service, and really nice hot breakfast. Small but nice indoor pool and jacuzzi. Definitely recommend to small family with kids…

This is one of my all time favorite hotels. It’s up to date and has a number of amenities that we love. We always book a room with a whirlpool tub. The staff has always gone above and beyond to make us comfortable and happy during our stay. On our stay last year, we were having trouble getting our iPad to hook up to the TV in our room so we could watch Netflix. After calling the front desk the Assitant GM (his name escapes me but I feel like it was a J name) Anway he spent a good chunk of his time helping us troubleshoot the problem. In order to remedy the situation he brought us a new TV into our room that would work with the adapter we brought! They go above and beyond for their guests. Love them!

This place was nice but not as nice as the one we stayed in right before. We got a little goody bag when we came in and access to the paid-​for internet. The way it works here is you access the internet and it redeems it for you later. Of course, that’s only if you’re elite (or whatever they call it). The fridge here is also a teeny tiny one and there’s no microwave in your room. They do have a continental breakfast with waffle and pancake makers. You can even come from other hotels and eat here for about $ 6.
Liked:
— Cracker Jack’d Hearty Mix Peanut Butter and Chocolate

Excellent, room was in very good condition when we arrived. We had a King suite with whirlpool, I carefully check the beds, bathroom and whirlpools when i have one of these rooms and they were clean correctly. The front desk staff and room attendants were very pleasant and helpful. They had free parking coupons for downtown just for the asking. The breakfast was hot and they kept a close on on the quality.
The only things that were not perfect were:
–There was 3 holes in the shower curtain liner.
–The cleaner used on the bathroom floor left it
tacky for my boots with rubber soles but, the marks left cleaned off with a wet towel and tackiness was gone also.
–It seems like the AC unit is a little small for the room size. I like my room about 65 when I sleep and it never went that low even with an outside temp in the mid-​upper 30’s.
None of these would prevent me from staying here. Only one staff member didn’t greet us with a smile and it was a maintenance worker moving garbage cans.

Nice hotel for a short stay! Convenient to downtown. Had to cut our stay short due to my little girl picking up the stomach virus. Everyone was super nice. The cleaning lady helped me out a lot by giving me lots of towels, extra bedding and even brought me a large can of Lysol to keep the room disinfected. The gentleman that works nights heard me saying the first night that I forgot the babies bath wash and came knocking on my door with some Johnson & Johnson baby wash and lotion. The night my daughter was sick he saw me getting her ice chips in the middle of the night and offered Tums and Pepto. I appreciate all the nice and caring hospitality. They let us cancel our last day reservations so we could get back home.

Very nice Fairfield Inn. The rooms are very clean. The staff is very friendly. It is in a nice location. Away from the busy downtown but the shuttle picks you up right at the hotel. You can ride the shuttle all day for $ 2.00 per person. Wished we could have used the outdoor pool though. Spring Break with my family and the kids really wanted to because it was very hot.

The video on their website makes this place look way better than it actually is, so I was disappointed from the start. Smaller pools than expected. Fitness center just has a treadmill, an elliptical, and a bike. No weights like in the video. Breakfast was okay, but nothing special.
Our room smelled pretty funny. Kind of like a cross between pool chemicals and cleaning products. Bathroom shower just had a floor to ceiling curtain to separate it from the rest of the bathroom, so when we showered, the bathroom got all wet.
I’m not sure if there are many good moderately-​priced hotels in Gatlinburg, but I think that next time I’ll stay in a different place.

Pampered and catered too is what they do hot all ages. The breakfast, pool, relaxation due to location away from the crowds. Clean and comfortable with a great sleep in their beds.

Used points to stay here two nights while in the area. The rooms are okay and the location is not bad. It’s very kid friendly (don’t have kids) and nice being far enough away from the town not to deal with the crowds. Don’t expect them to recognise your Marriott status like other Marriott brands, but the front desk staff is AWESOME. They, on a number of occasions, were very helpful and really fun to talk to. If I didn’t come back for anything else, it would be to spend a few minutes chatting it up with them.

Nice and new. Has an indoor pool, zero entry outside pool with slide. Bathroom toilet was dirty upon arrival. Room was not large — guess just right. Would stay again.

We recently stayed at this hotel over the Memorial Day weekend. Hotel is located right at the entrance to Gatlinburg and approximately 2 miles from the Smoky Mountains park entrance. It’s also close to all the downtown attractions. Rooms were clean and the property was well maintained. The staff were friendly and responsive to our requests /​questions. Quality of breakfast items left a lot to be desired — weak coffee, funny tasting cut fruit and stale bread do not make for good breakfast. Overall, I will probably stay there again because of the location and service.

After the long horrendous drive through Sevierville and Pigeon Forge, it was lovely to arrive at the Fairfield Inn and be welcomed with hot apple cider and fresh baked cookies! Yum!
Southern hospitality at its best! Rooms for comfy and clean, too.
Comfy lobby with tv was available. Free in room wifi-​which is important to me.
Great included breakfast, too.
My only complaint about this hotel is the location. It is at the bottom of Gatlinburg which makes it inconvenient for walking around downtown Gatlinburg. We actually drove up and parked. There is an inexpensive shuttle to take you all around but it picks you up about a mile up the Parkway.

We stayed a week with our toddler. It was conveniently located near a trolley stop, mini golf and not far from downtown. The staff was awesome. They had suggestions for pizza, and other activities. The hot breakfast was better than most with several options for a traveling family. They had two highchairs for infant and toddler seating. The manager working the breakfast always turned on cartoons, despite the older crowd in the hotel. The indoor pool and hot tub were good too for a good evening activity with kids.

We worked with their Director of Sales & Marketing/​Social Media to create a block of room reservations for our wedding guests. After we checked in, the General Manager of the hotel visited with us and helped us place bags for our guests at the front desk for check-​in. Both were available to us if we would have had any problems, but we didn’t. Our guests liked the trolley stop, easy access at the first light in Gatlinburg, and across Dudley Creek Road to East Parkway. We were able to use these shortcuts to get our guests to our wedding and reception and avoid traffic in town. Hotel was clean, staff were courteous, our guests felt safe.

I have traveled quite a bit over the last two years and this hotel is top notch. The breakfast was what is to be expected but the girl refilling and stocking the shelves was awesome. She kept up with a whole load of people and it was very busy every morning we ate at the hotel. Clean rooms, great pool for the kids, indoor and outdoor. Waterslide was great. Great experience.

super cool hotel in gatlinburg. conveniently located next to a liquor store and davey crockett golf. and not far from the city center. peep it.

This hotel was overpriced. It looks like they’ve done some recent remodeling and it looks good, but the general quality of the hotel is not very good. The towels and pillows are very cheap. The bathroom looked like what you find in a low-​budget hotel. The air/​heat had manual controls (no temperature setting). For a $ 100+ per night hotel, I expected better.