Richard’s Cyclery

I bought an adult Trike, Miami Sun, with a motor and it was ok. I did some research after I brought it home and found it didn’t handle my weight capacity at 315 pounds. I told Richard and he let me trade it in for a trike that has a higher weight limit. So I got the Sun Atlas Cargo. I also exchanged the battery for a more powerful one and changed the 2 back tires. My new trike is sturdier, faster and looks bad ass! Highly recommended!

Awesome customer service and all around great people. They are more interested in helping you than just making a sale. It is because of this attitude I am more than willing to drive the 70 miles (round trip) to get anything I need for my recumbent trike!

Richard is very experienced and knowledgeable about bikes. He fixed the issue I was having with my back tire, its been 5 weeks now and i have not had an issue. I went to 2 other shops and the problem persisted, I wish I had come here. Reasonably priced and knowledgable staff. He did the work right in front of me and explained everything he was doing along with what caused the problem I was having. The other place I went to the guy was an idiot and didnt know what he was doing. I found a place to bring my bikes when I have problems. I highly recommend this place.

Richard what can I say, an experience of purchasing a bike from you and your staff is a great experience. When people are purchasing something that’s high dollar they expect the service you gave today and I thank you for that. It was comforting to know I also bought quality.

It’s Christmas Eve & i missed my pick up time for my kids bike. Her #1 gift from Santa. I completely flubbed the closing time today. They close at 2PM.
After leaving Richard a message at 2:45PM hoping that he would have mercy on this absent minded idiot, HE CAME BACK!
Richard saved Christmas for my 10 year old little girl & the rest of our family. The bike is perfect!
Thanks to Richard our family will continue to believe in Santa and the smiles won’t stop. I am grateful that the spirit of Christmas & magic of Santa live at Richards Bicycles!
I can’t thank you enough Richard. Merry Christmas to you & your family!
— Tim

I brought my 1984 Univega Grand Rally for some needed TLC. Richard trued the rear rim which was bend up. I have been riding for months now and the rear rim spins as smooth as silk. Thanks for doing such great work.

Even though they don’t have the bike I was looking for they are super nice local bicycle shop. Well explained what I need to look for the right bike. Will be back again for others things.

I was extremely happy with the customer service Storm provided to my family and I. We came in looking for 4 bikes and walked away with 3. Storm was able to fill me in on some cool bikes and I ended up walking away with a Giant Roam 2, love the bike! Storm even helped us install some bike racks that we purchased elsewhere. This was overall a great and fun experience, I will be back! Great selection of bikes and the only real flaw was that the accessories seemed to be a bit over priced but other than that the bikes seemed decently priced

3 years ago we purchased 2 catrikes and had a great experience with the customizing. If it were our only experience I would give it a 5 star rating.
Recently we wanted to get a nice custom geared carbon 2014 cross bike but this time things didn’t work out as smoothly. We visited Richard and got it ordered up with 50% deposit. He said it would be about a week. We waited 3 weeks and having not heard from him we decided to call him. He said the bike is no longer available but the 2015 might be «soon». I wonder why Richard didn’t call us the moment he knew the bike would not be coming which was probably the day after it was ordered?
We asked him to find out when the 2015 models would be available and cost. He said he would find out right away and let us know the cost and how long it would take to get it. He never called back. After another week we called again to find out and he said he has found a 2014 and it would be shipped «soon» and he would call us when it arrived. After a couple more weeks we again called to find out the status. He said it was there at his shop and we could come get it. We made an appointment to get it but since we are a 90 minute drive away and had only a short time to be able to be at his shop we wanted to be sure it would be 100% ready with the mods we ordered up so we could quickly be in and out. He said it would be ready for that appointment time. On the arrival to pick it up, it had not even been touched yet. Eventually after a 90 minute wait causing us to be late for other appointments he said it was completed. Later at home (2 hour drive away) we realized that the mods were not all done, (the low gearing requested had not been installed). Our bad for not double checking his work. We asked them to just ship us the larger rear cassette and we would have a local shop mount it for us and we gave the shipping address. After another week we called and they had not shipped it. Then another week we call again and they say they need our shipping address. Really? It was given when we first requested the part shipped 2 weeks earlier plus it was on the original order paperwork. 3 days later we receive our cassette for the low gearing.
But it is the wrong cassette. The cassette that was shipped has only 10 gears instead of the 11 that the bike is needing. (you see it is a 22 speed with 2 front and 11 rear) So we decide to make a 3^rd trip to the shop to drop off the bike to have the correct cassette shipped to him and installed. I am pretty sure they will need to install a longer cage and definitely a longer chain to handle the large cassette being installed. I base it on remaining slack and how many extra teeth the larger cassette will require.
A couple weeks later we call them and they tell us to come in that the bike is ready. At the shop Richard tells us that they had to put a longer cage to handle the large range of chain length needed but that the original chain is ok and that all the gears are working including being able to handle «big front to big rear» sprockets. I was surprised but I believed him. In hindsight I should have asked him to demonstrate it or simply engaged it myself before leaving the shop.
At home we find out on the first ride that the «big to big» gears will NOT engage because the chain is simply too short. It just locks up the crank when trying to go big to big. Ugh. Really? Ok, so we decide to cut our losses and not make a 5^th trip (each one being 3 hours round trip) and just take it to our local bike shop in Big Bear. They confirm my estimate that the chain needs to be 2 links longer. They install it in 5 minutes and $ 50 later we are all set. Big to big and small to small,… it all runs perfectly.
Will stay closer to home next time we need a bike.
Richard could improve on communication by calling customers about their orders as important information comes to him instead of just sitting on the info and waiting for the customer to eventually call. Such a time waste. Also I have no idea how the bike managed to get «completed» with too short a chain. Did he have a distraction while working on it?

Richard and his staff are the best. Honest, expert and friendly. This is my bike shop for life.

Great shop with knowledgeable and helpful staff. Steve in the back helped me with a silly little brake part off an old Schwinn. I first went to a newer yet closer shop and they had no idea where to find this silly little part, but Steve at Richard’s Cyclery had it in one of his many «silly little parts» drawers. I also received some tuning tricks from another employee as well and got a tire for a couple bucks less than what many other shops charge. Richard’s is my new «goto» for parts, advice and service.

Brought my bike in for a flat and maintenance, done in less than a week and not expensive either. Great customer service.

Fair price, knowledgeable staff. Giant bicycle dealer. Bought two bikes from them. No fancy storefront but great selection of popular models. If you want the cheapest bikes, go to Costco, but if you want a quality bike, Richards is my choice.

Seriously the WORST customer service. Spoke to the owner on the phone on the phone, no customer service skills, telling me my bike didn’t exist when I have the receipt from the dealer to prove its value and authenticity. Owner needs to brush up on his bike knowledge. To top it off he hung up on me! Rude.

Went in looking for a bmx bike for my son, Richard helped me. He took the time to educate me on different brands. He knows what he’s talking about and enjoys what he does. Living out in the Temecula area, I’d still drive out that far to give him my business!

I love this bike shop. Richard’s has a lot variety in bikes that I haven’t see anywhere else. The staff is very knowledgable and friendly, and they seem to truly love bike riding. I’ve restored a few bikes over the years and Richard’s alway has the oddball parts that I need to finish the bike. Also when I’m looking for a new bike for my sons or myself this is the first place I go.

Great work! I came to Richard’s Cyclery after another shop that has been in business for 40 years told me what I wanted done was impossible to do right and it would be a Mickey Mouse job. I purchased a 8 speed internal hub and wanted to put it on my EZ Sport Recumbent. The shop tech told me to return the wheel and put the old one back on. I made a call to Richard’s and he almost laughed when I told him. He said he does it often and it is easy. I dropped the bike off with him and it was ready the next day. He explained how he did it and had a lot of pride in his work. His work is legit and not mickey moused at all. I recommend this shop if you want someone that knows what they are doing and definitely if you own a recumbent bike.

I don’t take my bike anywhere else! Seriously. The staff is so friendly and knowledgeable and will volunteer tips and information about your bike without having to be asked. I ride a lot but I don’t know much about bikes technically; however, what I do know I have learned here. If you are looking for a particular part or an entire bike, Richard and his staff will give you the best options tailored to your needs without trying to sell you anything.
I bought a road bike that I crashed while shifting because the drivetrain was not installed correctly. Not only did Richard replace the broken rear dérailleur, but he saw the cause of the crash and went through to readjust almost the entire bike (once again, without needing to be asked). It rode SO much better after that, and I never would have known about all of the little nuances that were overlooked when the bike was originally put together. Richard’s expertise is guaranteed to either get you the best bike for your needs, or fix your current bike up to its best riding condition. There is also a great space in the back of the shop to try out new bikes.

I’m in the market for a recumbent tricycle. I live in the bay area where there are, apparently, no shops with a selection of trikes. While visiting my mom in so cal, I dropped by Richard’s.
Jackpot!
Not only do they have trikes but they have several different brands and, glory be, used ones too! Plus, they know their stuff. Bill walked me through the basics, had me test ride three different types and even showed me one of his trikes in his truck out in the parking lot. I will be back on my next visit for another test ride. And to eventually buy a trike.
Friendly, knowledgeable and helpful shop. Wish they were in the bay area where I live!

I just bought my first beach cruiser from Richard’s and it was a great experience overall. I am not sure whether the gentleman that was helping us was Richard or not but either way they were great! They helped me choose the type of bike I wanted, giving me the pros and cons of each. Then let me test ride the two I was debating on. Anything can be ordered so he wanted me to be less concerned with the bikes colors that were on the floor and more concerned with the ride and comfort. Came in on a Thursday and my new bike, with all of the accessories I picked out for it (basket, bell & cup holder) were ready to be picked up the following Wednesday.
Richard’s Cyclery went above and beyond what I come to expect out of stores these days! Would definitely recommend to anyone looking for a new bike.